Infiniti Of Gwinnett

Took my 2012 FX35 in for a power steering reservoir replacement that infinite released a memo on and they replaced it but that didn’t completely fix the problem so they replaced the entire power steering assembly. No charge. Absolutely fantastic service. When they returned the car to me it had been cleaned inside and out. This is customer service you only read about. Just wonderful.

Harvey Hollander in Service is excellent. I was considering buying a local G37 and called Infiniti of Gwinnett for a PrePurchase inspection of the vehicle. Harvey was able to get the car in that morning, even though it was a Saturday, and emailed me the Technician’s report by mid afternoon as well as discussed it on the phone. Their inspection identified evidence of significant front end damage on the vehicle, as well as multiple areas of service neglect. Harvey was aware that I didn’t live locally and that I wouldn’t be buying an Extended Warranty from Infiniti of Gwinnett if I didn’t buy the vehicle, yet he worked hard to accommodate my needs and gave me the news which was discouraging for all involved. Thanks for your care Harvey!

Came to the dealership with three possible cars on the list to see, but two of them were sold already by the time I arrived. Nonetheless, my experience at Infiniti of Gwinnett was pleasant. Sean Waters, my salesperson, was very amiable and didn’t pressure me to buy the car. It was rather a casual conversation than a sales pitch when he was talking to me.
I test drove the G37 and liked it so I decided to trade in my old vehicle. Although Infiniti of Gwinnett does not negotiate on sales prices, Sean gave me a superb deal on my trade in.
One thing I didn’t like about the car was that it had a front license plate holder, and it had holes on the bumper because it was screwed on. However Sean agreed that dealership will take care of this matter at no charge.
It has been couple of days since I purchased the vehicle, and Sean still follows up with me to see if I am satisfied with my purchase. He also told me to let him know if I have any concerns in the future. I am very pleased by his level of customer service.
I recommend Sean to anyone who’s in the market to buy an Infiniti.

I drove a G35 for 10 years and looking to upgrade to a G37. I love driving an Infiniti that much. I contacted many dealers in the metro Atlanta area in the past week. The vehicle I wanted either did not have enough options or was way out of my price range. Some dealers were too snobby to entertain my offers and I thought my offers were reasonable. Some harassed me everyday to buy their vehicle. I almost got tricked into buying a lemon!
I had enough of the car-​buying games. I contacted Richard at Infiniti of Gwinnett and he was very attentive but not overbearing like most salesmen. He had the vehicle I was looking for ready to test drive when I came in. He knew all of the functions in the G37 and then some. Not once did he asked me if I could walk out the door with it today. You know how most salesman try to snag you with that first visit. There was no pressure from Richard at all. The car I test drove was everything I wanted plus it was certified pre-​owned. That is the cherry on top. I prefer buying from dealerships because of CPO. I made my offer and we worked out a deal good for the both of us. I walked out of there with my new G37 in a very short time frame. No BS and no extensive paperwork nonsense. I am very happy with my purchase. Thank you Richard and thank you Infiniti of Gwinnett.
TIPS for used car buyers:
Come prepared. Do your research and price match the vehicle you want ahead of time. If you are financing elsewhere, get that pre-​approved so you don’t end up wasting your time. Be open minded for other vehicle options, colors and even models.
In addition to asking for the Carfax, also ask for the Auto Check. The Auto Check will tell you if your vehicle of interest was bought back from the manufacturer or not. If it was, mostly its because of the lemon-​law. There was an issue with that vehicle and it could not be fixed so the manufacturer bought it back to resale as a used car.

Stellar customer service.
It’s been almost a year since I bought the car from here and have been coming here for services regularly. Everyone here is extremely courteous and I don’t have one negative word to spread about this place. I have to make a trip from midtown whenever I come here, and I’m always assured I get in and out in time or get a loaner quickly. Everyone here (even a valet guy) is very efficient as well. I would especially like to highlight great service I received from Bryce and George by focusing on what customers need instead of trying to charge as much money as possible.
Recommended personnel: sales — Sean Waters, service — Bryce and George: they both are great.

So it seems that my «beast» has had a plethora of problems in the last 6 months. Unfortunately we’ve had it in Service three times. The first time we went to the dealer on the south side that was our first and last time.
With the last two issues, we have driven the extra 45 miles to Infiniti of Gwinnett and wow… What a difference! So well worth the extra time. Each time, dropping off and picking up, I’ve had an appointment and they have been ready and waiting on me. Loaner car ready. The service staff is friendly and extremely professional. I always get the beast back clean and shiny just like new.
Wouldn’t go anywhere else

I was going to lease my Infiniti from this location being as it is only 2 miles from my home, however, after negotiating my lease on the phone, I was angry and upset to find out upon arrival THE DEAL HAD CHANGED. Typical car sales b.s. Running back and forth between managers. I was told it was IMPOSSIBLE to get to the #‘so they quoted me. So, I made one phone call to Infiniti of South Atlanta. I spoke to the G.S.M. Marquis. He assured me he could do the deal. When I arrived, I was promptly greeted with welcoming smiles, introduced to the owner John Abate, and left with the FAIR deal I was originally promised by Infiniti of Gwinnett. They even gave me free oil changes for my entire 3 year lease, and free airport parking when I travel. If you don’t want to play the car sales game… DO NOT DO BUSINESS WITH THESE GUYS! Make the hour drive to the Union City store. I saved $ 3000.00 and personally was thanked for my time and business by the owner Mr. Abate.

When things go bad you should speak up. That’s why I wrote the scathing review regarding my recent Infiniti of Gwinnett experience. When things get addressed and resolved you should also speak up.
That’s what I’m doing now.
After airing my grievances with the dealership I had a face-​to-​face with Steve Kendrick, Infiniti of Gwinnett GM. Steve took the time to listen to my grievances then addressed my issues swiftly. Not only did Steve take care of things he also restored my faith in the dealership.

I recently purchased a slightly used car here and had a great experience. My salesman was Don Wrobel. He was very respectful of my time and made the experience as good as it gets when purchasing a car. He was very helpful with setting up my car to specifics needs for me, gave me the best price (I had been to a few others before and had quotes), and did not try to over-​sell me. I would ercommend this place highly.

This place is a rip off and rude. I went there to fix my car because my engine light was on. The bold guy told me it my aftermarket intake. Ok so I put the stock intake back on. The engine light is still on so I took it back and the bold guy didn’t want to help. The bold guy… It better at PEPBOYS.

This dealership knows how to treat customers!
I really appreciate that whether buying used or new, all transactions take place in the nice showroom (some other dealerships have a separate (much less nice) building for used car deals, as if used luxury car purchasers are not paying enough to enjoy the comforts of a clean building).
I just bought my 2011 g37 Sedan yesterday and they had tons of great options (the available cars were all in the same lot, not spread across multiple branches in ATL!).
My sales consultant, Shelton Thacker not only graciously stayed at the dealership well past closing, but was very knowledgeable about the cars and really understood how to treat customers. Ask for Shelton, you will be pleased.

Drove from Leesville, SC to dealership (229 miles one way) to purchase a used Infiniti G37 convertible. Sales Rep was very nice. Be advised that my wife and I were told that the price on the car was THE price. Gwinnett Infiniti would NOT negotiate on the price. Also, NO negotiation on extended warranty price and they would not give any discount on accessories purchased with car that evening. Sales Rep expalined that they price their vehicles very competitively and though it is a «different» approach to selling vehicles, it saves the customer (and the dealership) the hassle of negotiating the best price because it is already posted on the vehicle. Gwinnett Infiniti sent us the title paperwork via FedEx 5 days later and we were charged $ 25 for the FedEX fee? NO ONE at dealership at anytime explained this to us. So bottom line, unless you are willing to pay the price on the vehicle and do not expect to be given ANY incentive to purchase a vehicle from Gwinnett IInfiniti other than the fact they have THE vehicle you must have, you may want to compare with other Infiniti dealers.

I’ve been looking for a car and thus have been talking to many dealers. I can say that Richard Ball is the only sales person I’ve come across who has been up front about pricing. No games, no BS. I like that. Negotiations were clean, simple. Yes or no, no funny math like at other dealerships.

Poor customer service! If I could give this place a big fat ZERO I would! We came here to trade in our G35 for G37 and a situation went down in the parking lot where our car bumper got torn off by a hose used on their lot and they would not take responsibility for the damage. I should have taken them to court for the damage done to the car. I would NEVER work with these people!
The stupid thing on their part was that the sales department kept on harassing us to purchase by mail, email, and phone calls on a car when you wouldn’t give me full asking price I was quoted until the damage was done by your idiot staffs. They would not repair the damage only offering a small very small discount which was dumb. I just took my car to Gwinnett Honda repairs for a better deal.
PersonaIly their stupid mistake lost them a sale, in the end we ended up purchasing a 2011 370z, which the hub love more than if he had bought the G37.
When the whole incident went down I told the hub not to go and buy the car here but head back to the same place where we originally bought the car at Nalley Infiniti because the service is much better there, they are willing to negotiate and worth the extra drive for a better deal.

I always thought it would be better to get your car serviced at the dealership where you bought it. I was wrong. I had been going to another dealer for the past two years but ended up being really satisfied after trying Infiniti of Gwinnett on a whim.
The oil change was fast! I was used to waiting THREE hours at the other dealership but was surprised to have my car back in an hour!
I got my 30k service done there yesterday and once again, the service was speedy. They had a loaner car waiting for me when I got there. My service consultant Bryce, was friendly and helpful. He took quite a bit of time explaining everything that needed to be done.
I am happy with Infiniti of Gwinnett and will be going back.
P. S. They usually have service specials/​coupons on their website. I also recommend signing up for their newsletter because they e-​mail monthly deals!

I didn’t buy my Infiniti here but I got some maintenance done yesterday. They have a new express maintenance line so I didn’t have to wait too long to be seen or have service done. The service coordinator was polite and professional.

We had a great experience buying our Infiniti G37 here (thanks, Sam!), and service thus far has been accommodating and easy to deal with. Now we just have to worry about not getting speeding tickets! I would definitely recommend this dealership if you’re in the market.