Express Auto Care

The worst customer service!!! I stood in their lobby area for several minutes and the front desk guy never said a word to me. He took care of the customer in front of me and then proceeded to pick up his cell phone. They don’t want your business, they obviously make way too much money to have enough sense to take care of a new customer. If you hate bad customer service, stay away.

Express Auto Care did it and saved me $$$! I was on a mission to find an alternate to choice to the local Lexus dealer who quoted me over $ 1000 parts just for 2 front brake rotors, pads and sensors.
My version Lexus LS460 vehicle came stock with a Brembo sport brake package and yes, replacement parts are expensive but Mark and the Express Auto Care team found replacement High Carbon rotors, Performance Pads and replacement wire sensors for 50% off from
. The two companies worked together to make sure the parts were an expact perfect fit and of superb quality. I was impressed with the service from both companies and I ended up with a $ 500+ savings when you figure in labor. Thanks Guys!

this is the WORST place ever. the owner is rude and disrespectful. i spent over 2000 dollars getting a whole new transmisson in my car and not even a month later my car breaks down and I’m back and they tell me i have a transmisson leak. so i dropped my car off and they said it would be done that day. i called and called wondering what was going on with my car and no one answered. so i called the next morning and then said it would be 4 days that mine is not a priority so i go up to the store to talk to the owner in person but he wasnt there. the manager calls him and i talk to him on their phone he tells me hes not having this conversation with me again and hangs up. i will NEVER come back here.

Had a part under warranty fail. They took me in, fix me up and sent me on my way. Very happy with the experience.

Fast fast service. Evan said would take 10 minutes and it took 7. Very happy with service and quickness.

My daughter recently purchased a used Acura TSX from Express Auto Care and she has been having problems out of them every since. Her paperwork work was never processed to get her tag and title. She purchased this vehicle through her bank and now they are going to charge her interest for everyday she doesn’t have her tag. They have memorized our numbers and won’t answer the phone for neither one of us. We are in the process of contacting Consumer Affairs to report their unprofessional mishaps! this is very frustrating for her, now she has no way back and forth to work. Can someone shut this place down!!!

This place recently changed ownership. I was a longtime customer of the previous owners, Brad, etc. However, these new guys are scam artists. Get your car fixed here at your own risk. I suppose if you have them do small jobs you may be ok. However, I had a lot of work done… spent about 1000 dollars to have my car fixed and they did no such thing. Oren Ennis (and Ken Roberts) told me that he did a full diagnostic on my car, that he fixed everything that was wrong with it, and that it was working fine. He even told me that it would be ok on the road to drive from Georgia to Maryland. Big Mistake! The car started sputtering and smoking 3 hours into the ride. I called him to tell him about it and he said that he would talk to his mechanic about it and never called me back. I called and called and called these guys and they refuse to pick up the phone. I even sent them a letter, certified mail, to see if they could rectify the situation but nothing!!! What kind of coward mechanics won’t even fess up to the fact that they did a shotty job… I had another mechanic look at the car and he said that the radiator was busted along with a ton of other issues. and it was fluid bubbling up and leaking all out of the car. There is no way that even a newbie mechanic, who did a full diagnostic, could miss that. And to really put a caution out there: These guys just got their license to sell cars. So you can only imagine what type of lemons they may be putting on the road. Yikes!!! These guys know how to dress up a vehicle to last long enough to get it off a lot. Yes, these people are very charming and do a good job of trying to come off as the «honest mechanic» but they are anything but. They put my family’s safety in jeopardy by claiming to have fixed a car that they did not fix. I’m a student and they suckered me out my out of my rent money with no apology and no regard. Be ware. I have gotten better service from Pep Boys and that’s saying a lot!