Classic Collision of Gwinnett Place

Excellent quality and customer service. John even brought my truck to my house to save my wife from having to ride a bicycle to pick it up.

Worst customer service! Forget trying to get your «rep» or person assigned to your vehicle, on the phone or to give you any information on the status of your repairs. I used them a month ago for the first time and spoke to a different person every time I called up there. They treat you like a number, not a person. The body work repairs were fine, but they replaced my windshield wiper fluid tank and left it dry as a bone when they returned it to me. Changed my «expected to be ready» date 3 times. All of which, I HAD TO CALL and ask for. No one gave me status updates. Then, someone hit me weeks later and I thought, «maybe I just got a bad deal and they aren’t always that way.» For the simplicity of keeping all my records in one place, I decided to try them again. WRONG MOVE. They never called me to tell me when my vehicle had arrived after being towed up there, I had to call and ask multiple people. BOTH REPAIRS I NEVER ONCE SPOKE TO THE PERSON ASSIGNED TO MY CAR!!! HA! After many phone calls from different people to find my car had been totaled, I had to ask when I could come by to clean out my vehicle. They didn’t make any effort to guide service or experience with their company AT ALL. I showed up and no one seemed to be able to find my information, my rep, or my vehicle. 30 minutes later someone who seemed very bothered to have to deal with someone who «wasn’t his customer» found my car and brought me to it. I left and STILL a week later, haven’t heard a word from my actual rep. As if insurance company phone calls and finding a new car isn’t bad enough, now I have to ask a repair place to do their job? I work for a car dealership and have been in customer service for 15 years. I will make sure anyone I speak to knows this place is not the place you want to go if you don’t want hassle and a headache.

Absolutely ridiculous experience. I wouldn’t recommend this place to my worst enemy. The only things you should expect would be a headache, Zero accountability, missed deadlines, awful communication and terrible customer service. I chose them for a repair and should have known what I was dealing with when after the estimate and before the parts were ordered or in, they told me to bring the car in. What?! For what? They didn’t have an answer. They decided my point was valid. Order the parts, call me when they are in, and I’ll bring the car in for a quoted 3 day repair. On a Monday, they said bring the car on Thursday, that’s when the parts will be in. I gave them till the following Monday. I Called them… NO PARTS. Also… no answers or eta. It took a week more before they got what they needed and I had to call to follow up and confirm with them every time. They said the car would be done by Friday. Lie. No warning, no call, no explanation. I called to confirm I could pick up, only to be told it would be ready Tuesday. I was told they’d call back with an explanation. Friday evening came and went and the manager Chris never called back. Tuesday came and went. No car. No call. Wednesday morning, I get the oops…“Just realized no one called, car will be ready after 2.” No sorry. No explanation why this took days longer than promised. Nothing. I am beyond disgusted with this place. I don’t even trust the quality of work to the car. …how can I? They couldn’t do the simple things right.

Had a big job. Car was nearly totaled. Classic collision quoted 2 weeks for the repair. Them repairing the car made me nervous bc it was a fairly new, high end luxury sports car that I felt was beyond their abilities to adequately repair. They assured me that no job was too big.
Fast forward to 6 weeks later. Car still not repaired. Cruise control not working. Cosmetic damage to my brake calipers. Calipers were patched up poorly. They refused to replace what they had damaged.
During this time:
Poor communication. Sloppy work (more on that later). Completely inaccurate timeframes. Different answers from different people.
Fast forward 5 months. I have some minor issues with my car and take it to the dealer under warranty. Dealer inspects the car and shows me ripples in the car frame and body panels that were not repaired. Clips on the center console were broken (from improper removal at Classic Collision), some poor paint overgrowth causing cosmetic blemishes. Worst of all, Classic Collision reported inaccurate damage on their repairs and inspection. This made it into the Carfax.
Long story short, they’re bush league. Not professional enough to take on serious jobs and correct all issues. Not patient enough to perform repair work to factory specs.
Look elsewhere. I had to sell this car BC of this.

Someone collided with my side view mirror on my car and ruined the paint as well as the rim of the mirror. It was simple to bring in my car and get a quick estimate. It wasn’t too bad of pricing to get my mirror cover replaced. Immediately, the ordered my car parts and were able to install the new mirror cover the following week (under 30 minutes). AND, I got a quick car wash out of it too :) Definitely recommend classic collision for car repair needs.

Had family’s BMW X5 repair on the rear bumper. Their quote was almost half the quote of other place, the repair was absolutely phenomenal.

Albeit a mostly quick and easy effort, the work recently completed on the Mazda 3 was very good.
A new front bumper skin, headlight housing, bracket, and emblem was all that needed to be replaced, so it was straight-​forward enough. We had the car back in approximately 2 days; though I am sure it took a fraction of that for them to do the actual work.
Upon inspecting the car, I was pleased to find things were aligned very well with no signs of the damage. OEM parts were used, which I’m sure helped. But the car really does look really good with bumper and hood all aligning very well.
Sonny took pretty good care of us. He was courteous and explained most everything to us we needed to know.
The only thing that keeps me from giving them 5-​stars is that I felt the price of $ 1108 was a bit high for this straight-​forward job. (That’s mostly inline with others.) When I asked Sonny if he could cut me a break on the price, as I was paying for this one out-​of-​pocket, he said that because the bill had already gone to Accounting there was nothing he could, except make it up the next time. Well, Sonny, I hope I don’t ever have to come back, as I hope I don’t wreck another car. LOL! Anyway, it was definitely a dodge to the request.
All and all I’m satisfied with the work and overall experience. It would be good to see what type of work they do on really rough damage; but I really do hope I do not have to go back any time soon if ever.

Friendly staff. And fast service. Had my vehicle back within 24 hrs for a dent repair. Got a rental, didn’t like it and was able to swap it for another one

I can’t speak for their collision repair jobs as I only needed to have a pair of mirrors painted to match my car. I was quoted $ 50 for each mirror (which was far cheaper than I expected) and that it would only take one day for them to complete. I called the next day and they were ready to be picked up. The paint job is perfect; matches 100%! Travis was great to work with and I’m highly impressed with not only the quality and the price, but also the next day turn around.

Getting your car repaired is never fun, but accidents happen. I’ve been in to this place four times with different vehicles that have been hit from behind. The lobby of the facility is very nice and you don’t feel like you’re in a typical repair shop. The service when you come in is top notch, though they are busy so you might have to wait 5 – 10 minutes. Whether I’m paying for the repair and settling up with the insurance after, or the other driver’s insurance is paying up front the end result is the same, service and quality. I’ve also had situations where the damage was more severe than the insurance adjuster was able to determine. Classic Collision handled dealing with the insurance company for me. They also have a good relationship with Enterprise and can have you setup with a rental in no time. If your insurance is paying for the rental be sure to have a confirmation code so there will be a car waiting for you. I’ve dealt with Progressive’s drop off service for car repair and this is almost as hassle free.