Charter Communications

Charter was kind of a necessity while I was in Lawrenceville. I didn’t have any additional cable tv options basically.
I’ll say off the bat, charter internet is great! I had their service for years and can count on one hand the number of times I lost service. It’s super fast too.
Charter tv? That’s a POS. Not only was there no on demand standards like competitors, but more than once charter simply stopped recording my preset shows without so much as a warning! The charter app was kinda clunky, and rarely could I watch shows on my ipad when I had the app on
I didn’t contact Charter enough to have an opinion of them, and when I dropped off my charter equipment recently, they actually had a credit for me of about $ 70 bucks.
If it’s all you’ve got, and it works, charter is decent, but the only reason they get 2 stars out of me is due to their solid internet, otherwise i’d have given them 1 star.

Repeated problems with cable TV and Internet. Picture freezing for couple of minutes, sound drops out, pixelation/​tiling, takes 1 to 2 minutes to change channels. Since this is intermittent, the tech is never able to see it happen. But I watch it all the time and since I am an electronic engineer, I have told them each time they come to the house that it looks like a heat sync issue somewhere along the line as in an amp or Bridger or line extender. My money is on an annual amp/​Bridger/​return line combo since the problem seems to act on select various channels, not always the same channels. This problem has been going on for a few months and it is past time to repair it. Checking the signal every visit is ridiculous after 5 visits. The signal level is obviously ok unless it rises and falls sporadically which signifies a problem like I mentioned above. Lets fix it folks. Also the channel lineup placement is an irritating joke. One channel is in English, the next is in Spanish, the next in English, all up the whole channel lineup. Talk about a mess. Who set this system up? Jerry Lewis. It would fit right in from a scrambled mind. I pay nearly 200 dollars a month for this mess. Clean it up guys, okay.

This has GOT to be one of the worst companies to work and must treat their employees horribly for the simply fact that their techs are constantly unpleasant, unprofessional and just down right could care less about fixing the customers issue with TV, Internet, phone.

Charter sucks. I give it 2 stars for the simple fact that I can watch tv and use the internet.
1. The interface for the cable is slow and not user friendly compared to Direct TV.
2. The DVR is awful. (I wish you could set or alter recordings from online also.)
3. I have the triple package. Phone (I do not use), Internet, and cable. If I take the phone off my package I am saving no money!
4. My internet was decent at first but now it seems to have slowed down. (I called about it but was told to get a wifi extender)

I have had charter for a while now and it has done decent in the long run. The one thing I have to say about the TV is I just wish you could record more that just 2 shows at once. My internet is also provided by charter. Most of the time it is a great fast internet but recently it has slowed down and I have had a lot more problems with it. Although all of this their customer service is great and if they just update some of their equipment I think I would like it much better.

I’ve just moved, so cancelled my Charter services. Yea! Two service providers were offered in the apartments I live in now. I chose AT&T over Charter in a heartbeat! Charter needs to catch up with technology and get some customer service reps that have a clue what they’re doing!
They definitely do NOT have the fastest internet speed and their other services are way behind other providers for ease of use and state of the art technology. And, I was so sick of Spectrum commercials — over and over — every time I watched TV! I have too many other issues with Charter to list them all here. Suffice to say, I’m so glad to be rid of them!

Charter is the absolute WORST service provider! Even worse than Comcast. Every single month, my bill increases due to another charge. Yet my service details have not changed. Plus they charge for everything. On my bill, I am currently being charged for the digital receivers, my dvr receivers, using dvr, having internet, & then the actual wifi package I ordered. How do you charge somebody for having a dvr and then a separate charge for using it? Also, how do you charge for having wifi and using it? Let’s not forget that I am signed up for the Spectrum internet that they advertise for $ 39.99, but I am somehow being billed $ 44.99. I wish I did not have to use them, but unfortunately our apartment charges us $ 45 for cable whether we have them or not. So needless to say, I am paying $ 120 for BASIC cable, 1 DVR box, 2 regular boxes, & Internet. If you have a choice, AT&T uverse is definitely the way to go. They offer so many specials that you can get a good package for a good price. At my previous apartment, I had over 450 channels, 4 dvr boxes, & Internet & was only paying $ 110/​month. They have their issues too, but they are always willing to offer compensation for their mistakes. DO NOT GET CHARTER. *did I mention it took 6 technicians & almost 3 months to get the service in my living room working? All while I was still charged for it & they gave me a $ 15 discount in the end?*

This crap sucks! I really hate how I «have» to use this crappy service because of «zoning» or whatever it is they worked out with Comcast. I wish like crazy I could get Comcast, but unfortunately I can’t! DON’T get this sorry service with its outdated interface.

Awful customer service! Two different «customer service» agents told us TCM channel was included in the expanded basic cable service, which is what it says on our paper guide sheet. After we downgraded our service from top tier, we found it was NOT included! I’m on the lookout for any other cable service in my neighborhood.

On one hand Charter has the capability to know wether your modem/​router is working or not at any time. However, after storms in the area, they want customers to call and request a service call! It has been two days without the service. After spending an hour or so, we now have a service call for tomorrow afternoon.
Poor customer service is an hallmark for Charter!

All Cable providers are frustrating to deal with but I have found Charter to be the absolute worst. Cable outages all the time and customer service is really lacking. The only reason I used them is because no one else serviced my area. I switched to Comcast when I moved and have had a much better experience with them. I wont ever go with Charter again if I can help it!

Maybe from all the negative feedback they’ve gotten — Charter has stepped up their game. No outages in the last year or so. Customer service is great.

I have AT&T Uverse. I can’t recommend this product to anyone. My tv keeps freezing. A tect has been 4 or 5 times (didn’t show last time) that was a wasted 4 hours. They mailed a new box for the tv. That didn’t help.

By far the worst experience ever with cable and internet installation. Showed up 5 hours early and we weren’t here didn’t bother to call couldn’t reschedule until 3 days later and my husband took of work to be home during the time frame they arrived after 7 pm, over 2 hours late. When they got here didn’t have a modem to hook up so said they would have to reschedule. Somehow got that fixed and ended up installing only taking a little while but internet constantly loses connection. The cable /​dVR boxes are Seriously like the first ones ever made none are linked barely have any storage and can only record 2 things at a time — one of which you have to be watching. Worst customer service ever. Not sure how they are still ok business!!! ATT&T please expand to Suwanee Ga your prices and quality are so much better!!!

Considering that I am writing a review for a cable provider, the following may seem like a Twilight Zone episode. Workers at my house accidently cut my cable (my fault). We lost TV, Computer and phone. I promptly called Charter to begin the task of re-​connecting my home to the outside world. I was quickly connected to a customer service rep, to whom I explained my problem. I noted that the time was 3:30 PM. He responded by telling me that I should expect a call within 1 hour from a local dispatcher to set an appointment (Yeah, right!). To my completer amazement, I received a call within 10 minutes from a dispatcher and I set an appointment for between 5 – 7 that evening (Sure!) Imagine my stunned reaction when a Charter truck pulled into my drive way at 4:20 !!! I was back up and running by 5:00.
In this instance, I would like to express my appreciation to Charter and their GREAT customer service

Laseana is fantastic. We came in to trade out our old equipment and she was very friendly and helpful. Very pleased!

I am now convinced this company is a complete scam all the way around. The first time they claimed they didn’t receive the equipment returned (when their tech picked it up upon disconnection) I gave them the benefit of a doubt. That was years ago. this go Around my husband got his receipt with the serial numbers on it and we are still told there is missing equipment. I’m livid. We returned the modem and the router (we already took care of the cable box).and we were told a third internet related item was out? What third item does one need in their home for internet because lord knows we never needed it. Now remember I mentioned how many techs had to come out constantly to replace the modem and router? I suspect one of those times the tech didn’t return the it and now its on us. In this case I will be sueing. Believe me.

We moved to Buford, GA from Suwanee, GA and just wanted to transfer our service. Instead, the service got canceled. That is where all the issues started I guess. We made an appointment for Charter to come to the house April 10 between 1 — 5 during the work week. Since we both work, we had our elderly parents come to the house. At 6:30, NO Charter representative had arrived. After calling Charter back, a gentleman arrives saying he is a contract worker for Charter and they called him an hr ago and got him out of bed to get to this job. When he went to turn on the TV, it supposable didn’t work. At this time, my husband comes home and the contract worker for Charter said we would need to reschedule. My husband did reschedule for 2 days forward and then went to turn on the TV, it powered up, no problem. Since the representative was there, my husband ask to continue with the call, the representative replied they had reschedule already, there was nothing he could do and left the house, not connecting service.
Two days later, another service representative comes and installs two new boxes, and again, my parents need to be there to let them in. We get a call from Charter inquiring about the old equipment, and we say we don’t know where it is. Over the following weekend, our cable goes out, when we contact Charter, they say the boxes we have at our house are not registered to us. Really, your representative came to our house and connected the boxed. Another appointment is then made so they can register the correct boxes to us. Upon the third time out to the house, they connect our cable boxes and take all the old equipment we located in another area of the house (not put there by us), and leave NOT leaving a receipt. Seriously, what other business does not leave a receipt??? Then the annoying calls and letters start that we owe them equipment. In the mean time, I am getting bill after bill, some saying I’m past due when I have paid all the bills. When we ask why it takes 2 weeks to research where the equipment went that the service representative took, we still get no answer; they need time to conduct further research. Really, then stop sending letters and calling if you have notes in the computer all ready. Also look at the calendar, you sent the rep to the house, inquire with him as to where the equipment is.
Do we see a common denominator here as the problem, the contract services representatives! We would change providers if we could; however, we are stuck with Charter as they are the only providers where we live. UGH, consumers be aware when there is no alternative to buy services elsewhere.

Zero stars if I could give it. According to the commercial, they have the highest rating ever. Wow, it is all the way up to 1.5 stars in most of Atlanta.
I had Uverse in Roswell area, and kept getting flyers from Charter talking about their superior service, superior internet, superior TV, at a better price, etc. I renovate homes, and when it came time to move, I called Uverse to transfer my service… I was moving only ¼ mile down the street within the same subdivision. Sadly, they did not offer Uverse service at this address yet. I was paying 110 including tax for internet and cable service on 2 TV’s with HD DVR service and wireless internet for 12 months.
So…I call Charter to take them up on beating the pants off Uverse… I get a CS rep who can barely speak English, but I tell him everything I have with Uverse including 2 HD DVR’s, wireless internet, and let him know I am a big tennis fan as well as NFL Network fan, so I need Tennis Channel and NFL Network in the deal. He assures me he can match Uverse deal and most likely can beat it. He asks me to hold, and comes back to let me know he has matched everything for only 115. I ask him if this includes tax and fees… he tells me no, that will be around 125. I tell him there must be a language barrier because he had told me he could match the deal of Uverse… then he begins to back pedal and tell me how great their internet is compared to Uverse… more on this later. At any rate, after 30 minutes on the phone with this goon, I decided just to give in and go with it. So, he transfers me to someone who is going to confirm the package I received.
Confirmation person, thank goodness, speaks good English. She begins going over the package I have, and mentions only 1 HD DVR… and only 1 TV hookup. Now I had gone over the 2 TV thing with gooney boy at LEAST 3 times. So then, I decide I better inquire about the rest of my package. Sure enough, no Tennis Channel or NFL Network included… that will be an extra 10 bucks per month. 2 HD DVR’s will add another 10 bucks… so we are up to almost 150/​mo. Long story short, this rep actually helped me out a bit, and got the price down to 135/mo…for less channels and way worse DVR’s. AND… AND…when the install guy came out to install, I find out gooney boy had also failed to give me a wireless router in the price, which they want another 10 bucks per month for. I decline this, and go to Staples and get one for 40 bucks and install myself.
In the interest of time and not to bore everyone to death, I will make the rest of my points I hate about Charter in bullet form:
— Had twice as many channels with Uverse for 25 bucks less per month.
— Had several movie channels included with Uverse… got zero with Charter.
— Wireless internet was included with Uverse… not with Charter for more money.
— Had NFL Network and Tennis Channel included with Uverse… not Charter
— Charter service sucks! Have had 2 major outages since I signed up (both well over 3 hours and recently over 7 hours) and several times when TV freezes and have to reboot box.
— Charter remote sometimes freezes menu, and have to reboot box.
— Charter advertises their internet is faster than Uverse. Yep, it is in the morning when all your neighbors are at work. I NEVER get the advertised 30mbps, but I generally get 19 download with 5 upload. At night, however, it drops to 7 – 9 download and 1 – 2 upload. Uverse always got me 12 – 15 down at night, and 5 – 9 up at night. Just saying… it’s not any better than Uverse speeds.
— I had dish network and DirecTV for years before I started living in the homes I renovate. I had less outages with satellite than I have with Charter… seriously! And I am sure satellite reception has improved greatly… probably have no outages with weather by now.
— Charter has outdated technology where you have to have separate DVR’s in each room. Also, charter DVR’s do not have as much recording room as Uverse, will only record 2 shows at one time and you have to be watching one of those shows. Uverse can record 6 shows at one time, and you can watch part of the show in your family room, then go upstairs to the bedroom to finish it. Cant do that with Charter.
— I could go on and on, but you get the picture. Well sometimes you do… and sometimes you dont with Charter. Unfortunately I have no other options as my lot is severely wooded, so satellite is out of the question, so until Uverse offers service here, I will be out of luck.
Bottom line, zero stars for Charter. When I look for my next home to move into, I will do it based on having additional options for TV/​Internet. JUST SAY NO!

I’ve been with, Charter for 7 yrs now. Called to see if I can get my billed lowered. What a arrogant person I spoke with. «There is nothing we can do for you». Well there’s something I can do for you. That’s right, it’s called «disconnect» Good by Charter!

Service outages, almost daily with slow speed and no service!

Zero stars. Don’t make the mistake of signing up with Charter! If you think Charter sounds too good to be true, you’re right! This sleazy firm’s business practices include:
— cutting your satellite cable, then insisting that customer fight with Charter’s 3^rd party unlicensed contractor instead of honestly owning up to their mistake.
— moving your first bill due date ahead after first bill, without prior notification (told this is a «standard» Charter procedure on 2^nd bill)
— insisting that customers wait 45 days (unbelievable but true) for Charter’s Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-​time payment prior to the interim due date (as a safety measure)
— moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) within a few weeks, without prior notice
— migrating from helpful humans to speak with or chat line (about no-​service issues) to worthless automated systems
— unacceptable reliability of services
I really wanted to love Charter. Our credit history is well above 700 and we ALWAYS pay bills on time. But after several serious attempts to cooperate with Charter as a good customer, all of our attempts have been futile. It’s no wonder Charter went bankrupt in recent years. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you’ll love Charter!

Charter’s 70% guaranteed internet speed is NOT guaranteed.
I had 30 mb/​s deal and could barely get 5 mb/​s even 1,2 mb/​s at nights. They were quick to send out technicians but after 5 different ones, we realized this is not going to go away. When we asked about this «Guaranteed», I was on hold for cumulative 30 minutes with 3 different representatives because they had no idea how to respond. Finally they gave me 1 months of CREDIT toward next month, did not refund my 3 months prior service noting 30 day money back period is passed, even though we reported about the speed from the beginning. Just on principle, I have disconnected Charter, and moving on to slightly expensive service.
Don’t get Charter, they don’t know what «Guaranteed» means.

I disconnected my internet service on July 18^th, and Charter owed me a whopping $ 9.04 (I know, don’t spend it all in one place!). I finally received a check from them on November 7^th, nearly four months after moving out. After depositing this check, in their infinite wisdom they stopped payment on it, which cost me $ 15 for a returned deposit fee. Unbelievable.

Their customer service is horrible. Every time contract comes up they jack up the rate. I have to call and drop coverage or threaten to leave to get the price back down. It gets old, cable should be deregulated and give them all some competition.
Internet is not constant nor is the TV. Goes out nearly as much as direct tv.