AT&T

I’m giving them one star because it’s impossible to give zero. I have ordered multiple devices from this location and had all of them cancelled with no notice or contact. Apparently they are an independent franchise and do not keep their inventory stock updated with the main AT&T website. Their location shows products that are not in stock as being available and they avoid contact whenever I try to call them for better information. I doubt that I am the only one to have been disappointed by this staff and location. Sadly, the more helpful AT&T location in my area has been closed in favor of this one. I hope they pay attention to the review of their customers and amend their ways.

My mother went in today had the unfortunate luck of getting assigned to Nicole, in the technical assistance queue. Without even looking at the phone or troubleshooting, she saw the phone was 13 months old and said the store doesn’t do anything with devices purchased over 1 year ago. She literally recommended that we Google the phrase «Broken Cell Phone.» Another associate, Jerry, tried to help us by suggesting a trick he’s tried before to fix the problem, but before he could finish, Nicole charged in and told him we had already been helped. Maybe she’s new? Seems like technicians used to know about the phones rather than just selling them.

Visited this location earlier this week. My husband decided to go during his lunch break hoping that it’ll be quick because we needed to return a tablet. 45minutes later, I ended up showing up because he had to go back to work and his name was on the monitor on the back and was there for quite some time. There were so many employees standing around so I got frustrated and asked them why can’t one of them just help us with a quick simple return since we’ve been waiting so long. The guy just smirked and said he was busy w/​someone else and that another person will be with us shortly and the rest of the employees just hovering around staring. You obviously see us sitting there staring you guys down, at least acknowledge us and apologize for the wait and give us an estimate time that we will be seen. Finally, a guy calls me over and he asks me when we bought the tablet and I said why don’t you look at the receipt… so I gave him a date then he says that there will be a 10% restocking fee of the price we paid for the tablet. I told him that when we upgraded our phones, the girl that helped us said the tablet was free and we just added a data plan for $ 10 a month. He said nope the tablet was 99 cents and the restocking fee that I’ll have to pay is only 10 cents. I understand it’s only 10 cents and I have the money but what I’m trying to tell you is that the girl said it was FREE so you’re not understanding my point. Just very rude and a bunch of slackers. Overall, it was a very nice store and set up but that doesn’t make up for the sucky employees.

As others have said there are many positives to this corporate store:
1. It’s bright and clean
2. Large Selection
3. Knowledgeable Staff (I presume based on their interactions with others)
The biggest challenge with this store is the wait! I’ve visited a few times over the last few weeks and the wait is always massive and the line moves very slowly. Perhaps there aren’t enough AT&T stores locally that this store is so busy or because of the holidays people are buying new phones but I’ve tried a few different times on different days to find a sweet spot with little wait but to no avail. I left both times after waiting for quite a while and my name practically no closer to the top of the wait list.
Now, it’s only fair to point out that I believe you can make an appointment so I would highly recommend it. For those with such pre-​planning I bet it is a good experience. For walk-ins…charge your battery — you’ll need your phone to keep you occupied for a while.

Simple: These guys are always there to help! Our company runs over 30 phones on a combined account. One call usually gets us taken care of. We go over, get in/​out and I can’t ever think of one time that we went away unhappy! Thank you…
We don’t people share good words… Whats up with all the bad ones? BUMBS never last long in business anyway. In fact, many fraudlent companies figure out how to scam review sights like Angies and Unilocal.So share more good words then bad. and then run all the aweful out of business… and smile cjp

The store is clean and they’ve got a decent selection of phones. It’s an AT&T corporate store, so they’ve got a lot of items available (unlike resellers which generally need to have the phone sent to you). That’s a plus.
My phone’s battery has all but bit the dirt so I decided to stop in to nab an upgrade. It was pretty busy when I walked in so my wife and I wandered around for a bit. After 10 minutes nobody has said so much as hello, or even offered to help. They’re busy, so I can accept that. Then we see had to sign up for help. Again, not big deal, but it’d have been nice to know ahead of time.
I’m told it will be about 10 minutes. I can handle that.
An hour later… and I’m still waiting. Nobody has so much as said a word to me the entire time.
There’s an LCD in the back of the store that lists the names of people waiting. My name jump to the #1 spot (HURRAY!)… and then immediately goes back down to #3, and two names that hadn’t been there jump ahead of me. It goes back up to #1 and back down to #2. Again. This is not frustrating at all.
Half way through all of this a loud alarm starts blaring through the store for about 4 minutes. At this point, my wife decided to walk out because she got tired of waiting. If I didn’t need a working phone badly I’d have left on the spot. Since mine has about a 3 – 4 hour battery life I decided to wait. The employees didn’t seem to pay attention to the alarm. It finally turns off, and nobody says a thing about it. It’s rather odd to be honest.
It’s FINALLY my time! And then I’m told the phone I wanted isn’t even in stock.
*facepalm*

I had great customer service at my recent visit to this store. I was helped by an associate named Michael and he was great! I tried to look up how to give my feedback on at&
but it was complicated so I hope this gets to someone in charge over there. Michael explained how we could lower our monthly bill by switching plans and was extremely helpful in assisting me to find my next phone. We were in and out pretty quick given my past experiences at phone stores. The other associates in the store were also friendly. Very good atmosphere and customer service.

Visit started out okay. Quickly went downhill. After we made the decision to upgrade the guy helping us had to go back to helping the other people there before us. Totally understandable but give a somewhat accurate wait time. He kept saying 5 more minutes. 20 minutes later he finally got to us. (We were there for over an hour by the time we left.)While they were transferring contacts 5 employees, including the manager, proceeded to gather right next to is and make fun of another workers new tattoo and watch videos. It looked horribly unprofessional and inappropriate. We had a sleeping baby in a stroller next to is as we waited and my husband ended up leaving the store for the mall halls which were a quieter environment than in the store. I wasn’t the worst visit but definitely could have been a better experience.

Helpful, friendly employees work here. Whether you are buying a mobile phone, the latest smart phone or just need help with your account, they are very helpful and patiently explain the options that could work for you.