Dubuque Bank and Trust

This is quite possibly the worst bank I ever dealt with.
Trying to get a loan for 400k on home that’s worth 700k and the underwriters are pulling it apart, while looking for ways to kill the loan.
I have probably closed 75 – 100 loans in the last 3 years and this company is by far the worst to deal with.
I will honestly tell anyone looking for any type of loan or financial services to stay very far away from this bank… I would highly doubt if their underwriting department has any idea of property evaluations given how cumbersome they transact their business.
This company makes the big banks look good.
My end result: I had to cancel the transaction to get another lender than wasnt new in the game and wasted 5 weeks of my time. New lender closed the deal in 21 days no problems.

New loan — This is a horrible company to in trust your mortgage loan with. The customer service is awful. I do not understand the many different types of loans and the process, but one must trust the mortgage lender to do the right thing and not rip you off. At this company I learned through contact from the tax assessor’s office, and insurance company my bills had not been paid. If you have a loan with this company you must watch your all required payments are paid on time.
The loan office padded my reserves at twice the amount of my taxes and I ended up with over 2,000 in my reserves. When I asked for the excess to be returned the mortgage clerk, Courtney Kalahar was unprofessional and acted like she couldn’t be bothered. I ended up speaking to a supervisor named Rae who was a little better and when they received the appropriate paperwork they could look at a refund. I ended up doing all the foot work with the County Assessors Office, driving down to pick the «Supplemental» bill and notice of Annual amount of taxes. Then I faxed over the paperwork before ANY cash would be returned. I did end up receiving a partial sum but the supervisor stated I should called back later in the year to verify funds for next years taxes were available (which makes sense). Over the past 2 months I have called Rae (supervisor) 3 separate times and emailed once. …to date I have not received a from her. I telephone 2 weeks ago and spoke to a clerk named Miran who stated she would speak to the supervisor (Rae) and then call me back with an update.
I am unable to obtain any information, nor do they have any online services. Would advise anyone looking for a mortgage to look else where,