Visionworks

The Staff, Service, and Glasses here was the best!!! Me and my Father both came in to use the buy one get one offer… Mind you, they let him buy one pair and then let me get the other free pair… The staff was courteous and welcoming when we walked in… They answered ALL of our questions we had when got there, also answering them during sale and after completion of sale… The «Sales Lady» help me pick out the perfect glasses… That is with great suggestions before finding my final perfect pair I selected with her help… I am not kidding though when I say the perfect pair… I had rounded (crooked mind you) John Lennon circular type glasses and the Sales Lady suggested a pair more square that seem to work «A LOT» better than anything I have ever had before in my entire life!!! I look amazing now and all my friends say such things as «You look sooo much better now!!» and tell me they love them too!!! Also many other random people I see regularly have told me they like or love them. more than before too… The are a great hit with me and my friends for sure… I could not ask for anything better… I also was given «three» hard cover plastic, felt lined, snap shut cases and a couple cleaning cloths with purchase!!! I know this a moot point but after asking for two more cases than just the one they provide, they did so give them to me and doing it with a smile… They made me feel like it was a pleasure for them to give me the extra cases… The Staff is Amazing here saying also if there is ever ANY problems, to just come in and they will try their best to fix them to my satisfaction… I see no unforeseen problems that might happen as of now and the Staff, Glasses, and Sale were ALL top notch!!! I give a rating of «5 Stars» and «A+++++ Service and Glasses»

The staff was courteous. I was there with my little cousin who didn’t speak any English and they were very patient with her, particularly Dr. Li. We got our prescription and got the glasses an hour later. Everything was smooth and efficient.

This should be called vision worst. Went in shortly after this location opened (my mistake). Very apathetic employees. The doctor was nice, but the exam was very short and lacked some thoroughness in comparison to years of other exams.
The skinny is, I was overcharged for my exam with regards to ins. (They finally reimbursed me after my insurance company called them!), and then mysteriously couldn’t find where I was insured at all when I went to buy glasses at the next counter. Ummm… what? Their response was «we don’t see you in the system as having insurance. Sorry about that». I left without purchase, called insurance and even went back in with more supporting information that I was indeed covered and they still would not help me.
Gee, so sorry. I thought you WANTED to sell glasses! I felt like I was in the twilight zone.
WORST part… The «manager» started arguing with me about how it wasn’t their fault about my insurance and that they had no way of knowing who would be able to use their insurance or not. The biggest load of mumbo jumbo I had ever heard and she made absolutely ZERO sense.
I work in health care and have a strong commitment to helping when it comes to patients understanding their benefits.
All in all, my insurance company went to bat for me with them and was more helpful.
I would never… darken their doorstep again. They simply didn’t want to work… at all.
The one star they did get was because you are forced to do so to leave a review. Zero stars isn’t an option on here.