Thomasville of Dublin

I wish I would of payed better attention to the reviews. This store has horrible customer service. I blame the Manager named Sarah.
When I entered the store, I did so as a last minute buyer, trying to a floor item to be delivered this week for a party I am having. They said it was possible if I purchased a floor item.
There was no helpful advise. Showing the same item that would not work and they tried to sell me a broken item. When I noticed the item had a significant problem. (Broken Leg) Thinking I could fix it, they offered no discount and were unhelpful. I figured I was doing them a favor.
Oh well, I’ll buy a new item and just wait. As for coming back to this Thomasville. No thank you. Never again. There product seems good, their service is horrible.

DO NOT GO TO THIS STORE! This store is horrible on customer service and is a complete fraud between what is in the showroom and what arrives at your home (and don’t even think of trying to get them to fix it!) I ordered two night stands and the quality was so poor and so different than what was shown on the floor. Even the Design Consultant said so when I sent her pictures. She said it would be reported to «customer service» and now it’s 10 days later and no communication. This place SUCKS!!!

I have bought furniture here multiple times and never had an experience like the other reviewers — I’ve even sent friends and family here. Personally, I’m a huge fan of the furniture (totally worth the time and money) and the staff has always been professional towards me.

Thomasville is a ripoff, I bought my sofa set for 7000 dollars and they didnot even put the fringe on the pillows! Our furniture was sent twice because it was damaged! The customer service is very poor when asked to to the manager she was never available!
To make the sofa look complete i had to buy lace for the pillows from jo ann. I am not at all happu with their service! I would not recommend anyone because even the manager if the store doesn’t know how to to deal with client needs!
Bad place for furniture

I regret that I didn’t see the comments of Unilocal.You must be careful with their price, the same furniture but higher price here. The condition of the floor sample is not good. I won’t buy anything in this store.

I have no complaint on the store sales staffs, but there is something seriously wrong with its logistics management.
I ordered a cocktail table in May, and didn’t receive it until late July. Unfortunately, the cocktail table was damaged and unfinished. Yes, you heard it «unfinished». I had to refuse the delivery and they ordered another one for me. Finally, a second one arrived two months later. This time, they sent me a unpackaged damaged floor sample still with a price tag on it!!!
Frustrated by this experience, I asked for a full refund and still haven’t heard back from the store manager yet after one week.
I love the design of their furniture and have bought quite a few pieces from them, but won’t do it again after this terrible experience!

I wished I read this store review before I ordered my furniture from this place. The store manager is still looking for my furniture we ordered back in May (I am writing this review in Oct). I have never seen such non-​professional staff in my life! I am truly dumb founded about the whole deal.
If you are looking for furniture, you would better go someother place. My next step after this review will be filing a complaint through the chamber of commerce.

I am so disappointed that I am writing this review because the opportunity was handed to Thomasville on a silver platter to earn 5 stars. First, I will say that Anita is wonderful. She is professional, has good service skills, knows her business. Unfortunately, she is hampered by her manager who doesn’t seem to grasp the elements of good customer service. I ordered a second bench for the foot of my bed about 18 months after ordering the first one from a design store. His Thomasville rep said they were out of the fabric, so imagine my delight when I contacted Thomasville and Anita immediately knew what fabric I needed and was able to find more in stock. The wood frame only comes in one color, so after driving my bench to the store to double check the fabric, I placed the order. When I got my new bench home, I realized the wood has a different stain that is quite noticeable. I sent pictures and was told the manager felt it was «close enough.» I asked if I could order just the frame, and I would pay for it, so I could swap out the upholstered bench to the matching frame. Zero cost for Thomasville, happy customer. But, the answer was no. What kind of service is this? Honestly, I can’t fathom the reason for this decision since it afforded Thomasville the opportunity to earn more money and a happy customer. I won’t ever buy from them again. As I said, Anita is wonderful, and I hope she moves to a company that supports the service culture she exemplifies.

Ok, I am back. After some difficulties and time the sofa is in my home and I am VERY happy with it so far. I am glad I went in the store to speak with the salesperson (Anita) rather than continue dealing with the store manager who is — IMHO — very poorly versed in any sort of Customer Relations. Anita was able to understand my problem, call the delivery company and get it delivered, after 1:30 PM as promised today. Thank You Anita for your help with the purchase, and with the difficulties at delivery time

Went in to see fabrics for an ottoman I saw online. Not one person in the showroom greeted me or offered any help.

Negotiating real estate contracts with all the emotion and finance involved can become a tricky complicated ordeal but one that I’ve grown so comfortable with. Growing to understand that even what is put on the contract is still open to further negotiations before the close of escrow. Buying furniture on the other hand, should not require more than a hand shake; but, if you’re dealing with Thomasville of Dublin, it surely will and make sure that when they tell you that delivery is free and included in the total price it’s not written out as a zero charge for Delivery. After a week of waiting for the chairs, we of course already paid for, they’re still sitting on the showroom floor.

wow, store established in 1904, looking at the reviews I think that person must be still there working in the warehouse delivery dept. slow as molasses, we are buying from a private owner, but having to wait for her new couch to arrive
from Thomasville, its been about 3 mo. they really need to step up their game if they want to compete in this fast paced environment.

If there is zero star, I would like to use zero.
I bought a table on November and I am still waiting!!! 5 weeks later, I got a pickup call. The table had quality problem on leg and surface. The proposed solution by sales was touch up paint which I didn’t accept. There was no other option but if return, with 30% restocking fee. I waited for other 4 more weeks and called for status. Nobody ever called me back!
If you don’t mind wait forever and hopefully there is nothing wrong with their products, good luck to deal with them.

I would have to agree with the other reviews. We went in to purchase a couch in early December and were told it was in stock and we would have it before Christmas, so we put a deposit down. Two days later we got a call saying they had a new inventory system and the inventory was wrong and they did not have any in stock and it would take 6 – 8 weeks for it to be received. We are still waiting for the couch and when asked for an update on the delivery timeline, we received a list of excuses.
I get that a store can only do so much, but it definitely seem that Thomasville corporate could really care less about customers being able to get their furniture in a timely manner. There are enough other quality furniture stores that we won’t be going back.

Too expensive for my price range and I didn’t like any of the furniture. I was really disappointed in this store.

Mrs. VERY DISAPPOINTED,
I purchased living room furniture August 29,2013 to the tune of about $ 5000. I was told delivery would be 6 – 8 weeks. Neeedless to say my delivery date has been pushed out twice, due to issues with fabric the first time and I’m not sure what the excuse is for the second time, because the manager is off today. All I was told is there’s a partial delivery for the recliner now and the couches won’t be delivered until 12/​16/​2013. Are you SERIOUS! Like a previous customer, I found out due to calling myself because my delivery date was soon approaching. The manager is useles, as she does not communicate effectively=poor customer service. I guess my family and guest willl be sitting on my hardwood floor for Thanksgiving Dinner. Thanks Thomasville for the headache and greif! NEVER AGAIN, will I ever order furniture from here or RECOMMEND anyone to buy furniture from here.

4 dollar signs for this place??! They say the higher the price, the better the quality, but that doesn’t apply for this place. It’s just plain high priced.
Browsed the furniture here several times, each time unable to find anything worth buying. I really don’t know where they come up with these exorbitant prices. For example, I happened to come across a basket-​looking flower pot with fake flowers. The price? Oh, only $ 400 something dollars. I should hope the fake flowers are included! Many of the items in this place look old or poor quality. One of the tables even had spiderwebs, and once I saw a spider dangling from the table, I knew it was time to go!
Note: parking is so awkward here. The layout makes it difficult to exit out of the lot.

I have been here several times, but I haven’t read the reviews until now. After reading these, don’t think I will be a customer here. Thank you Unilocalers!

While I’m happy with the quality of furniture we purchased (we bought an end table that I’m using as a night stand)… the purchase experience was most disappointing. We bought during 4^th of July sale, and was told an 8 – 10 week delivery time. At 10 weeks, I called our sales person (Belina) to check in on our item’s status and she told me she was following the shipment and would call me as soon as it gets to the warehouse. She left me a voice mail later that afternoon telling me a different story; that my item was backordered and it would be another 6 – 8 weeks. She left that voice mail just before store closing and was off the next day or two so it took me a few days to get a hold of her, and her excuse when I got her on the line was that she had confused my order with another customer’s. She really didn’t try to apologize or offer anything to explain why, if my order was backordered, I wasn’t made aware of the backorder status until it was past my shipment date? Was my order given to somebody else? When did they know they weren’t going to make their estimated shipment date and why didn’t they proactively reach out to me to update the order’s status? Manager wasn’t much of help either. They both had an ‘oh well’ attitude. When the item arrived, I received a call from the warehouse asking to call back and schedule delivery. When I called back, I was told they sent the item to the store already and instead of getting it delivered, would have to go get it myself. An exhausting experience. We’re actually working on a few rooms in our house and did two other furniture purchases at other retailers (Ethan Allen, Cole’s Interiors) and had great, easy-​going purchase and delivery experiences, making this one with Thomasville stand out that much more.

We intended to buy furniture for our family room. The delivery time was 2 to 3 weeks which made me uncomfortable. We were told by the sales representative that our two sofas would not be removed from our home. The delivery people are not Thomasville employees, and they do not remove furniture. We were told to use Shepherd’s Gate to have our sofas removed. Unbelievable!
I asked to speak to the store manager, but we were told she was busy with a customer. Our written invoice was $ 4,091, but we were glad to leave the store without a purchase.