The Frame Company

I came here with high hopes to get a custom shadow box made for my brothers wedding gift. I was ready to pay top dollar for quality work. What I received was horrible customer service. Did not complete job when she had promised so I was unable to give him his gift on his wedding day. She did not even return my calls when I was asking if it was completed. For the price, the work done was just mediocre, $ 300 for mediocre work is not a good deal. The worst and most disappointing thing was not once did I ever get an apology. You will never have my business again.

I work out of Los Angeles, but needed very large poster work framed and delivered to a Dublin address and decided to take a chance on this company based on the Unilocal reviews. Sawsan delivered (both literally and figuratively). She was very professional and kept me informed of the status and worked with me to get the framing options within our price point. I would definitely recommend her for your framing needs.

We found this business through Unilocal and we are very thankful! Came in on a quiet Saturday morning with an oil painting we bought from our trip to Southeast Asia… Sawsun helped us find a beautiful frame that fit our budget. She was very helpful and easily understood the «look» we wanted. There were many options and choices to choose from but she helped guide us with narrowing them down to a few key options to help us make a decision we won’t regret. She definitely carries high-​quality frame options, some hand-​polished and made in Rome! She is very knowledgable with art and helped me and my hubby decide (we are newbies and not art connoisseurs). We decided on a modern looking frame for our oil/​canvas painting, and it will take about 2 weeks to finish… including the stretching time for the canvas.
We are really excited and are sure that Sawsun will do a great job!

So I stumbled upon this place after a nearby shop owner sent me here because they had unique clocks displayed in their window… that’s what I was looking for… a clock (not a frame). I mean, why go to a specialty frame store instead of a cheaper place like Michaels, or the like… well…
So, the clocks that they had were unique, but they were made out of car parts and I was hoping for a different theme for a «fishing» room I was working on… but the owner, Sawsan, was so helpful and interested in my project that I felt like I was talking with another creative brain! It’s difficult to find people who are interested in a project that has nothing to do with what they’re selling.
I did have something that needed to be framed, but I was heading to Michaels later that week to have them price it. After dealing with someone there who couldn’t have cared less with my framing project, I turned back and went to the Frame Company. Yes, she was more expensive, but I truly feel like I received a superior product than I would have at Michaels.
I also feel like she was able to work with me on matting color selection, and even better, she worked with me on a time schedule. She knew when my project was «due» (I had a limited amount of time to finish the room to surprise my son before he came home) and she worked to pick another matting color that would fit the frame measurements I had given her so that the project could be done on time. (I was having the frame made from vintage boards and I had given her the wrong measurements… whoops)
The increase in cost was «paid for» by the increase in confidence I had in her choices and creativity. I would definitely, definitely use her again!

I finally got around to having my engagement photo, wedding photo and signed photo mat framed. Only now, I regret not doing it sooner!
Sawsan (the owner) helped me pick out the frames that would compliment the photos and even gave me some helpful advice on how to display them in my home. While Sawsan’s knowledge of all things frame-​related is evident, it is also quite clear that she has an undeniable artistic flair. This matched with her impeccable customer service made for a very enjoyable experience and STUNNING results.

The owner of Sawsan was very helpful! She is enthusiastic to help me look for the right artwork for me. She was patient to spend some time for what I need and gave me ideas. It is a nice place to people who need the artworks!

I had a great experience with Frame Company & Art Gallery! The owner was extremely friendly and definitely helpful when deciding on frames for 2 paintings we’ve been needing to get framed for a while. Great service!

Life saver! After being denied at Michaels and Joann’s due to the Christmas rush, they were able to do a custom cut mat for me in 5 minutes. I have no idea why the other stores couldn’t do that for me.
Another reason to support local businesses!

This is my first on line review to share the superb service I experienced with this frame company. As a frequent traveller, I often search for unique artwork on the trip. Last summer, I brought home a large silk artwork, a Xu style Embroidery from Szechuan, China. A beautiful and one of its kind collection. I brought it to Sawsan for reframing and found out that the delicate silk work was actually mounted on a plywood backing. With the warping nature of the plywood, it took Sawsan two weeks to press the plywood to make it straight enough to be famed. Not to mentioned that the warping of the plywood broke a museum acrylic during the framing process. At the end, It was fframed with a museum glass due to its rigidity. I would say this framing work is a framer’s nightmare. However, I’m so blessed that I had Sawsan handlied the job. There was no one broken silk and she did not charge me for the expensive museum arcrylic. With her attention to detail and great patience, this beautiful framed portrait is now hanging in the foyers of my home. I would highly recommend Sawsan to take care of your artwork for she is a person who is capable to attend the client’s needs and produce excellent work.

This place has been around forever. I have had three shadow boxes framed for graduations and they were beautiful. I try to do business with locally owned small business, the customer service is better and there is more pride in the work. I just left a watercolor to be framed last week and I was pleased to see the same friendly face.

Sawsan does great work, wonderful attention to detail and gets the projects completed on time.
After working with various framers in the past it, Sawsan is one of the few who truly knows the art of framing. Yes Micheal’s and Aaron Brothers can put your print behind glass, but the art of framing is still alive and well at The Frame Company.

My husband and I got our professional maternity photos framed by Sawsan at her shop and it made all the difference! She carefully crafted each frame and made them look very unique. We trusted her artistic sense so much that we gave her the freedom to design and frame our photos as she saw fit and we absolutely love them. In fact, everyone who sees them on our wall compliments the framing! We look forward to working with her again in the future.

This is an excellent frame shop! We took a charcoal drawing in to be framed under glass. Sawsan was very helpful in picking out different combinations of frames and matting, all of which worked great with the drawing. From the time we dropped it off to when it was ready to pick up, it took about 2 weeks (special order frame, matting, special glass). The framed drawing was beautiful. We were very happy with the quality of her work. We have had artwork framed at other frame shops, but Sawsan’s craftsmanship has been the best. Sawsan is highly recommended — and my husband is a very picky artist!

I have worked with the Frame Company on numerous occasions and I have always been pleased with Sawsans work and her attention to detail. She always has great ideas and isn’t hesitant to tell you if she has an idea to make your project look even better! Sawsan is extremely pleasant to work with. She makes it feel like you’re just chatting with a friend. She is not the cheapest in the bay area, but you get what you pay for and with Sawsan you get amazing work.