Shamrock Office Solutions

Whoever drives their company car (Toyota) drives like a total asshole. What a shame that you chose him to represent your brand. I’ll go elsewhere even though I live in Dublin. There’s better competition out there than someone that drives like a maniac. Imagine if he was delivering your products, they’d absolutely be broken by the time this guy arrived.

Let’s face it. There are only three factors that distinguishes office equipment leasing/​servicing companies: cost, services and responses (time & attitude). As said in our earlier review, I’ve worked with Shamrock for the better part of a decade now. Last year, our lease was up and you can see how we felt about their response to us.
However, since we were inundated with work and chose not to rock the boat at the time, we continued with Shamrock for another year (proving that Shamrock’s cost and services were good).
This past year, the owner strove to prove to us that Shamrock had the third distinguishing factor: a good response. He bent over backwards to give us a great deal, one that was above and beyond expectations.
I can now give Shamrock a rave review for having all three factors that make for a great office equipment leasing/​servicing company. More than reasonable prices, quick and easy servicing and their attitude has shifted back to being responsive.

We had a rough start with this company, but the VP Sean went out of his way to make things right. And insure we were a happy satisfied customer. He went above and beyond to make us feel like a very valued customer. Updated our contract to something that was more appropriate to our company. Made sure our machine was in tip top working order. Supplied us with extra toner and had our machine cleaned to work at its best. I understand that sometimes people slip through the cracks, but if someone notices and does everything they can to make things right then that is good customer service. This is a good local company and you should give them a try. satisfied customer.

Shamrock Office Solutions has been a great resource for our company! We have been clients for many years. We are a small company trying to compete with the big dogs and have benefited from several of Shamrock’s Solutions. It started several years ago when we had an old copier that died. We had purchased that one but after evaluating owning vs. leasing, we went with leasing because of our heavy copying needs. We liked that we did not get pushed toward a lot of bells and whistles that we didn’t need, instead they took the time to learn about our usage and sold us what we needed.
Their IT and other technical resources have also been outstanding. It’s hard to compete with big companies when you don’t have a lot of research time available, and going down the wrong path can cost you a lot in delay time. We didn’t know all of the tools out there nor did we know how they ranked. Shamrock helped us with all this information and thus saved us a lot of research as well as prevented us from taking roads that would dead-​end.
Our website was built better than we expected. Our email blasts have been in motion for a while. Bottom line, they have become part of our team and we have truly benefited from their business.

Shamrock Office Solutions has been a vendor for our company for over 5 years. Jason Badger has always worked hard to keep our business. We also use them for IT support. Erik Loredo is very knowledgeable and dependable. I’m sure we are not a big account with them, but they always treat us well. Even the owner Brian Driscoll has called to thank us for our business.
I see others complain about the lease terms. That’s really the nature of leases. All equipment leases work the same. My advice? Don’t lease. Buy used equipment with a service contract. That what we did.

The company I work for uses Shamrock for our office needs. We used to spend a few hundred dollars to buy new printers every time we needed one. We decided to step up and get an all in one large office style one. Jason was helpful in showing us different options. We got something we really like and has been working out very well so far.

We used to own our printer at our organization, but it was getting old, testy, and toner was expensive. Referred to Shamrock by our IT guy, I emailed them and promptly got attentive, in-​person customer service from their (very patient) sales rep, Phil. They worked with us to make sure that we got the right printer for our needs, are helping us monitor our usage to make sure we end up with the right package for the copies we make, and on top of it, we ended up with a newer model than we requested for the same price!
Phil also made sure to register us for US Communities which allows us to take advantage of other discounts on major purchases we might make, as well as office supplies. He’s been by the office to check on us and see how things are going. Only downside was that the printer took a couple weeks longer than we expected to arrive, but it turns out that’s because Phil had got us the next model of what we originally requested, so we got it the first week available.
We had one small service issue after installation, and they kept their promised customer service of a 2 hour response (including leaving to go get a part and coming back almost immediately).
Overall: satisfied customers.

BEWARE!!! If you lease from them, they will drop off the machine but when you are finished with your lease (which is owned by US Bank) you have to pay to have it shipped to Sunvalley, California. So to buy this outdated machine we have to pay over $ 300.00 or we have to ship it for over $ 500.00. Just FYI.

Ryan Bialaszewski did a bait and switch on me. sold me a copy machine for $ 600 and then said it was «out of stock» (⁴⁄₁₀). IT’S STILL «out of stock!» Called his superior, but they’re in the same boat. No return call. Ryan and his superior WILL NOT RETURN YOUR CALLS if you need help. I WILL NEVER BUY SOMETHING FROM THEM AGAIN!!!

Shamrock Office Solutions offers great prices and great service. I have purchased 3 business machines from them and have been completely satisfied. If we have a problem they are there to fix it right away. I recommend them highly.