Quality Inn & Suites Dublin

If I could give this no stars believe me I would.
Upon arrival the clerk was attentive enough and gave us a room. We gave the room a one over and it seemed presentable enough. The shower looked old and rusty. There were a few stains on the mattress which is going to happen at any hotel so that wasn’t a deal breaker. There was even a cute little chair in the corner. We thought it wasn’t too bad so we decided to stay.
The next morning u woke up and there were three bites on my arm. I pulled the sheets off the bed to find trails of black flakey residue at the top of the fitted sheet and down the left side of the bed. More stains down the mattress itself. We scoured both beds and found the same thing. The markings on the sheets indicate bed bugs. 3 bites would indicate at least one.
Upon bringing this to the clerks attention she did not seem the least bit surprised and simply stated that she’s have the exterminator out to look it over in the mean time she’d personally look at the room herself after she checked us out. She also informed us that we would receive a phone call from her general manager that day or the following morning. She apologized for the inconvenience. She then scurried off while we had a bit of their breakfast (which was the highlight of the stay, they have a waffle maker).
When she returned she looked horrified. It was blatantly obvious that she had seen what we were afraid of. Bed bugs. She avoided us entirely. Any time we’d make eye contact she’d look down and away, doing her best to avoid any eye contact or run off to the back.
We never received a phone call. It has now been 23 days since our stay and nothing. So we called and were told that the general manager comes in at 9:30 in the morning and that would be the best time to reach him. So I called back at 9:51am giving him enough time to settle and do what needs to be done. Apparently 21 minutes was too long to wait because he had «already gone for the day» when I called. So I spoke to the front deck clerk. She was very nice under the circumstances. She said the records indicate that the exterminator found no traces of bed bugs and that I may have been bitten by something else. That may be the case but I know based on what I’ve seen in that room, they have bed bugs and are trying to cover it up. They have put us in danger of carrying them with us on the rest of our journey or to our homes. Not to mention the fact that bed bugs can spread diseases.
My tip to you is, for the safety and the sanity of your family and loved ones don’t stay here or at any Quality Inns. They obviously have no regard for the people who stay here.