PetSmart

Terrible customer service and practice with grooming department! After a phone call to make the appointment and then them calling me to confirm the appointment, I made certain my pet’s vaccination records were on file. They said they were good until 2024. When I arrived with the dog in the morning with 2 children I tow, they asked me if my pet had been vaccinated within the last 48 hours. She had. They said they couldn’t groom my pet because she might be sore or having a reaction. You have to be kidding! In 2 phone conversations they never mentioned THAT policy! Do they really care about pets? Customers? And then as I left, the girl said in a sing sing voice, “ Have a nice day!” ????. I will stick with Pet Supplies Plus. They care about my pet and customer service.

So disappointed.
I have a Rhodesian ridgeback and a German shepherd that I bring here for nail trimmings. They both have black nails and I’m paranoid about clipping their nails too short.
The pet salon has always been wonderful, and I’ve been bringing them here for years.
Today I walked in and didn’t recognize any of the girls working. One of them without turning asked quite rudely «have you been here before?»
I told her I had been here multiple times and wanted to get my dogs nails trimmed and grounded down. She then, still without turning around, said there were other people before me so I’d just have to wait.
I felt a little confused because it’s not like I kicked the door in demanding to be waited on, but either way, I stood there and waited my turn.
They took my ridgeback and the girl was done in like 5 minutes seriously. She brought him back up to me and it looked like she’d cut like every 3^rd nail. I was a little annoyed, especially because for two dogs I’m spending $ 40 every visit.
When they brought my shepherd back, his nails looked great, so I showed the girl my ridge backs nails and asked could they be fixed. She rolled her eyes and took the leash and immediately walked him back to the back where I couldn’t see.
I seriously was a nervous wreck. I have no idea why she didn’t just touch it up right in front of me, and I was worried for my dogs safety.
She brought him back and while his nails looked fine, he was cowering down… Definitely not his personality.
I hate to let one bad experience ruin a place’s reputation, but I will not be coming back here. Sorry… You just lost a multi year customer.

This is a review about the PetSmart Pet Hotel on Sawmill Rd. in specific not about the store.
The pet hotel is terrible and I fear for the safety of other people’s pets that are unwittingly using their service.
When I got my dog back after a two day stay his demeanor was entirely off. He went from playful and sociable to fearful and timid. His belongings were saturated in urine and his dry food (new at the time) was damp and smelled sour.
He was vomiting when I brought him home and had a rash his paws.
The hotel supervisor was unprofessional, impatient, and impolite when we brought our dog in. She rushed us through the paperwork, didn’t make eye contact, and didn’t smile.
Please do not bring your pet here.
We’ve boarded our dog with other places with none of these problems.

a very good place all your pet needs sometimes they offer deals on pet supplies better keep checking for them. i also like the fact that u can give money to help pets. animals can’t talk so we don’t know what they need all the time so help out every so often and give your dollar. they always have lost or dropped off animals mostly cats with a sad story that they had lived or made up i don’t know. very touching so if u want to cry go back there and read those stories. a good place to shop.

PetSmart and PetCo are basically interchangable as far as the products they sell. I will say that we will prefer this location since we can drop our dog off for grooming, run various errands at all the big box stores on Sawmill and then pick her up.
After spending most of her life in a crate, our rescue dog is still extremely skittish being anywhere without our family. But she has taken a liking to the groomers at PetSmart, which guarantees we’ll keep bringing her back!

This review will focus more on the grooming services…
On Saturday, I adopted a puppy from a rescue group in Cincinnati. Everything was great, until I discovered that my newly adopted pup had a few fleas on her. Panicked, and not wanting to take her into my apartment with fleas, I called the grooming department at this PetSmart to see if they could fit her in for a flea bath. Even though I called at 4:45, and they took their last appointment at 6:00, they were more then willing to take her at late notice.
The groomer who assisted me (AJ) was very friendly at check-​in, and walked me through what packages they offered for dogs with fleas. There no pushy upselling, and the charge for the bath was a reasonable $ 25… At my insistence, they added a flea preventative application and nail trim for another $ 24.
I quoted 2 – 3 hours for the bath, but it only took 90 minutes. When I returned, the person who washed my dog assured me that all fleas were removed, the items that were brought with her where cleaned (a kennel, harness, and the leash), and also advised me what I should do with my car, as the dog had been in my car with fleas.
All-​in-​all, I would recommend the grooming services to anyone. Everyone was friendly, and the dog was cared for.
As for the store… Some of the items can be expensive. If purchasing dog food, I recommend visiting The Anderson’s General Store off Sawmill Place Rd (it’s next to the Sun Center Plaza, across from the Sawmill Crossing apartments). They have better pricing on dog food and general supplies.

The pet hotel at this location is very bad. I have taken my dog to the Easton location many times and have never had an issue. My girlfriend and I boarded our dogs for a single night at this location on ¹²⁄₂₈. At check in, they had one staff member. Even though everything was scheduled in advance she acted as if we’ve never been there. She made us fill out a bunch of paperwork that was already on file. Our pets had accidents while waiting and the staff member scolded us. My girlfriend had to go find help. Check in took roughly 20 minutes. The staff member made us feel like we were a complete inconvenience.
At check out, again no staff to be found. Our dogs came out very nervous and excited. Our bill was $ 200 for 1 night. There was no upfront clarity on late pick up charge. It’s actually more than the Easton location and the Easton location never charges me. Most places give discounts on multiple pets — not petsmart. I have no problem with price as I should have checked prior but their pricing is much higher than Pet Palace, Riverside Animal Hospital, and other boarding facilities in Dublin.
Once we got home we noticed they didn’t pack our dog food. It was a brand new bag. Also, the blankets we took were soaked in pet urine. Nobody told us at pick up. We did get a report card saying how lovely and cute our dogs were and it had smiley faces and hearts all over it. Some more relevant information would have been helpful than smiley faces. I called the hotel and they had no notes on how much our pets ate or where our food went. Remind you, the pets were there for one night and had 2 meals each, total of 4 cups of food.
I emailed the corporate office advising of my experience and asking for feedback. I received a response saying my situation would be reviewed and responded to within 3 – 5 business days. What a joke. The Sawmill Pethotel is lacking in operational efficiency and customer service. Every other place I’ve taken my dog to has delivered better check in and check out experiences. I’m seriously concerned how my pets were treated and disappointed I haven’t recieved a response from Petsmart yet.
I don’t recommend this pet hotel to anyone.

I like this PetSmart. It’s so big that it will always have what you’re looking for, even on Black Friday!
This is probably our favorite store in the area, though there’s a small Petco nearby that has most of what we’d want. But when it doesn’t, we’re more than ready to head to PetSmart!
Today, we were looking for a calming collar for our new kitty who likes to meow between the hours of 4 and 5 am. We called ahead, asked about it, were briefly put on hold while it was found, and were able to reserve the last one they had. When we came in, it was waiting for us at register 1. We also got him a harness and our other cat a little costume and our total was about $ 20. Even for Black Friday, that was a great deal.
When I checked out, I was able to type in my phone number myself to access my reward card instead of having the cashier do it, which was nice. When I found out it was an old phone number, I was also able to change it myself, which was really convenient.
Overall, I really like this location!

I love Petsmart. They always have great deals, whether online or in their stores! However, their grooming services are a little overpriced… cost $ 70 for a bath and nail trim? Okay so they did a FANTASTIC job… I still think it’s really high and they have so many grooming services that it’s confusing. Also, their daycare play areas are very small and the dogs always look pretty bored. They also have obedience classes here which I think was really good. I enrolled my dog in a puppy class before and the trainer was very obedient and really helped with my dog’s socialization process.

Stopped in here on our way home from the zoo to get my dog some new & different treats that I cannot find by my house and this place sure did deliver.
They had super good deals on treats that the dogs chew to clean their teeth that came in a variety of flavors (thank goodness! my dog is soooo tired of dentasticks). I couldn’t believe they actually had one that is supposed to taste (I’m am NOT licking it to verify it tastes like chicken) and smell like chicken (I can however verify that it smelled like chicken broth). My dog DEVOURED that thing. And it was on sale for $ 1.30.
They also had a bunch of toys and their customer service was stellar.
The only thing I don’t like about this store is that you have to have their card to get the deals. Seriously people. If I put any more of these stupid cards on my key chain I am not going to have room for my keys!!!

A good pet store.
Wide variety of animalls and animal care items.

When I first rescued my dog, I took him to Petsmart within minutes of signing the paperwork, to get him groomed.
The lady at our original Petsmart did such a fabulous job, that I would choose Petsmart Grooming over Mom & Pop type dog groomers.
All that came to a halt, for this location at least, when I took my dog for a routine groom and wanted a specific groomer. I was told she wasn’t available. Then I was told the cut I wanted was impossible and that no one was able to do it.
What happend to the «Look Great Guarantee»?
So they pass us onto Ashley and I think «Well at least he’ll come home trimmed and mostly presentable».
It’s time to pick him up and he’s happy to get back to me. Then I notice him gnawing/​licking/​and scratching at his underside.
I picked him up and realized that Ashley nicked his scrotal region. My dog was irritated, hurt, and I was hurt because I trusted them to take care of my dog.
I called customer Service, and took my dog to the Vet.
The management for this location called me back, but they we’rent covering grooming costs or offering another trim on the house as compensation.
For some reason I wanted to give them another chance, and called to book another grooming session for my dog.
«Ashley» picks up the phone and proceeded to make the reservation for my dog. I asked when she first took the call if the groomer I liked was available, and she ignored me. I asked again before the call ended and she copped an attitude and assured me that she wouldn’t be butchering my dog again.
I hung up.
We’ve been going to «All About the Dogs» and have been happy ever since.
Their Doggie Daycamp is safe though, the employees who run the Daycamp are very sweet. They know my Peke by name and spoil him rotten, even when we’re shopping.

Normally when you think of chain stores… you think of cookie cutter customer service and just a lot of monotony.
When we first adopted our dog from the shelter we were on our way home, but first we made a stop here to purchase her cage and other necessities. PetSmart was very lenient about taking an online coupon giving us a nice discount on a cage (or kennel) we were looking at. We were in and out and taking our new happy pooch home forever.
What’s nice about PetSmart and most, but not all pet stores is that they allow you to bring your pooches in with you to walk around, so they can salivate over giant bones BIGGER than them, or find that terrible, new squeaky thing they just want to destroy.
Having done business with PetSmart in the past, I knew they were an A-​OK establishment.
We stopped here more recently to have them trim my dog’s nails. My dog is not a well socialized dog from her previous owners and she’s really iffy around strange new people and the corgi instinct in her makes her nippy, too. We stressed this to the grooming area and they said, «No problem!» They took great care of her and although it took two people to trim her nails… at the end of the day she was a happy pooch walking free with some fancy trimmed nails!
We picked up some new treats for her and their prices were normal retail. maybe slightly above what you would pay at a box store, but their selection was GREAT. They had basic treats to more organic and natural based treats.
Something else that was interesting was their selection of antlers for chewing instead of those who don’t want raw hides.
I will continue to do business here at PetSmart as it is very convenient and helpful!

I used the pet hotel for the first time today. My dog is a mature, professionally trained rescue dog. We have used boarding and daycare services for quite some time. When I picked my dog up he was agitated beyond description and wet on the floor. He dragged me out the door and peed a remarkable amount and then pooped. This dog is like a clock. He eats at 7 and poops at 8 in the morning. I dripped him off at 7:30 am. I went back in (8:00 pm) and asked when he was walked and they said at noon, this is their policy. And that if I hadn’t picked him up they wouldn’t have walked him until closing at 9 pm. Ridiculous and abusive. Don’t take your pet here. It sounds like they were good in the past but they are no good now.

Stopped in here last weekend to visit the rescue folks that were just outside in the afternoon. This store is just like the other Petsmart in the area — you cant go wrong with this location — you can find anything and everything here!

Just love this place. They always seem to have what I need and everyone is always really helpful.
Parking is usually pretty decent, you are fighting with those shopping at Target so sometime it can be a bit obnoxious finding a spot.
I wish they offered a wider variety of dog outfits. Even though I’ll surely get in trouble when I get home, yes I do like getting cute outfits for my 45 pound boxer.
Enjoying the influx of new puppy rawhides and treats.
I would definitely recommend!

I have a miniature schnauzer who’s not yet a year old, and he and I both love PetSmart. He’s a regular at day camp, and I’ve also been taking him to be groomed there.
The customer service is great, whether it’s in the salon, at the pet hotel or at the cash registers — everyone’s always pretty cheerful and helpful, even when I ask tons of questions. it always seems like he gets enough individual attention when I leave him with PetSmart employees, which makes me feel more at ease.
I like that they separate big and small dogs for play time at day camp because bigger, older dogs often are annoyed by my dog’s relentless playfulness. But he seems to have a great time in the small dog area and really wears himself out.
I had to board my dog at the last minute once when PetSmart was all booked, so I took him to Pet Palace in Hilliard. Maybe I was there at a particularly bad time, but I didn’t get great vibes there. Compared to PetSmart, the staff seemed sort of impersonal. I think I was supposed to receive a report card when I picked him up (like I always get at PetSmart!), but I never got one.
Sometimes the grooming report cards here come with $ 10 off coupons for day camp. SO happy when I get those.

I just love that there is an adoption center here. Just went on 2÷3÷12 and saw a BEAUTIFUL 12 year old black and fluffy kitty. If only I didn’t already have 5 animals at my house! Love the selection, and the staff is very friendly. They also have grooming and doggy daycare. Only downside is the parking lot, lots of pot holes!

I bring Mochi here almost twice a week. During the week, she usually gets to spend a day in «day camp» and she sometimes has training class on the weekends. Day camp is simply amazing if you have an active socialite like Mochi. The following days after camp, she’s usually exhausted from romping around with her friends.
The staff there, including the trainers, are always polite, friendly and remember Mochi’s name.
In terms of cost vs. service, I think this place has great value and flexible hours.
UPDATE:
Mochi had been going through her first bag of adult dog food when I discovered that it had been contaminated with maggots. The PetSmart manager told me this was a known problem when these little flying bugs get shipped in with the bird feed and then proceed to dril into the bags of dog food. If this is a «known problem,» why hasn’t a huge company like PetSmart already have solved this problem?

Update:
Franklin has shaped up his behavior… some. So, he doesn’t have to see the trainer so much.
He still likes going to daycare there, though, and falls asleep on the way home.
And…it is a whole lot cheaper because he is not getting the extra training (but, we still like you, Kyle).
Plus, we usually have him get a bath before he comes home… so he smells way better, too!

I take my pooch here to get groomed. It won out over Petco by being five bucks cheaper and equidistant from my house. It won out over that pet place near Giant Eagle with the DIY baths by my being lazy.
The grooming, I have no complaints about. I think sometimes they could maybe go a tad shorter on the nails, and my silly guy is right back to filthy within a few days of his bath, but they do a fine job.
As for the retail merchandise, well, you could probably just read my Petco review and pretend it said Petsmart at the top. I purchased a gentle leader here that has worked like a charm, but it’s the same one sold elsewhere so its quality doesn’t speak to the merchant. My dogtag I purchased here was mangled within weeks. It is what it is.