Midwestern Auto Group:MAG Volkswagen

I am happy with the service provided by MAG VW. They are always able to get the job done. They don’t push to have things done that don’t need to be done. They will be honest, tell you what all needs to be done, then tell you what HAS to be done.
If you have the ability, ask for Justin in customer service.

I wish I could give them 0 stars. We took our Beetle in because the coolant light came on. We decided to have them change our oil while the car was there. We had a few other items repaired as well. My husband was out of town so I took the call when the service person there told me that my vacuum pump was seriously leaking and it would cost $ 1100 to have it repaired. After speaking with my husband we decided that since we park the car in our garage and we hadn’t noticed any oil leaks on the floor that we would hold off on that repair. After we got the car home, we noticed huge oil stains on the garage floor. A family member put the car up on ramps and noticed that it was only leaking around the oil filter. We called another relative who is a mechanic and he referred us to another mechanic that mainly works on VWs. The mechanic cleaned up all the oil that had leaked all over the engine and changed the oil and filter. He checked the vacuum pump that we were going to be charged $ 1100 for at MAG and found nothing wrong with it. MAG not only screwed up a simple oil change, but wanted to rip us off for $ 1100!

I’ve been coming to MAG since the mid 80’s. Nine Volkswagens later, I still come to MAG to get the best experience for my car for years to come. Stan, Frank, Zack, all rock. The best customer service with the most experienced team of VW engineers. I never have to come back for a repetitive issue on my car and it’s always resolved. Thanks guys for all the years of servicing my cars.