Ken Harvey’s Dublin Honda Service Center

We just bought a Honda Mini van from Jeff. He made it very easy, with no pressure. Was a great car buying experience from Dublin Honda. I highly recommend buying a car from them! The finance department was great as well. Start to finish they are 5 stars!

Have taken my car here for service for about 3.5 years. Their service center has always helped me and gone the extra mile. Last visit here was 3 days ago and it was by far the best visit yet, they were fast and gave me a great price on an A-​1 service.

I have paid a whopping amount for the fuel pipe leak repair. After the repair my wife still noticed the leak, we gave the vehicle back then they said everything was ok then when my wife showed the pictures thats when they did smoke test to find the leak in the fuel cap seal and paid another whopping amount. But I felt really mad when they do not want to see why the check engine light was on. The service representative says that is another service and I went to Big O Tires to pull the code and It is indeed because of the EVAP (Evaporative emission control leak code P0455) system and I have asked them reset it. How big of a job it is to pull Check engine light code as a courtesy when I paid $ 1355.4 for the total cost of repair?

Please avoid this facility if you can… Poor thing I can not give lesser than one star… Had an appointment at 7 – 7:15 AM today and went to drop the vehicle, one person said leave the vehicle keys inside the car and you stand out side or sit inside their premises to wait for service engineer. Was waiting outside the car … Second person comes and says rudely about standing out or moving the vehicle front. When gave the keys to him move forward (which he asked) and his actions and behavior was not satisfactory. They open their premises at 7 AM and at 7:15 AM the response to 4^th customer in line is rude and not at all cheerful

Went in for an oil change on the weekend, worked with Jessica. I asked specifically for full synthetic oil and I kept saying I do not want blended synthetic. She quoted me the price and I kept saying okay wait are you sure it’s full synthetic, it’s only 54 something dollars because it usually costs over 60 elsewhere. She assured me that it was over and over. I was like okayyy.
I come back 2 hours later and someone else was working the counter. I asked him again, is it marked on the paper if it’s full synthetic. He said no it’s not marked on the papers they give me. I asked again, at that price, what did I get for the oil. He tells me that I received blended for sure. He said If it was full synthetic, it would be 89. I’m pissed now and I look up at the board and full synthetic isn’t listed but the generic «oil change» is listed at 54.
He offered to redo my oil but I had to go. He offered a business card and his name and a statement stating full synthetic for 54 next time I come in but I probably won’t go back. I’ll just go back to my regular place that’s farther, a little more expensive but worth it. Dublin was closer so I thought I’d try it out.
Later I checked under the hood and I found that the dipstick was half way out for some reason and there was this grease or oil or something splattered over the left side on the plastic boxed areas, under it and around it. I know it was clean before the oil change because I actually had to add some oil since I was running low and it was just dusty but nothing else.

Brought my car in last week, just for some interior work on my CR-​Z. Richard L, service manager, is a great guy, honest and helpful. The tech, Rob P., did great work, with a clean finish and in a quarter of the time quoted by another dealer. Will return, thank you.

9:00 apt for a B1 basic Honda Pilot service that I was told would take an hour, got me out at 11:17. Sorry but 2hrs &17min for a basic service that I could have done at Oil Changers in ½ hour, I’d go elsewhere. The rep said the wait was due to airbag recalls. I don’t get it, I didn’t have a recall and my apt was at 9:00. Whoever is scheduling is not planning well. Take the shuttle home and wait for a call back or go somewhere else.
Honestly, I will go to Mazda Service or Oil Changers next time, at least they wash my car when they are done with the oil change, tire rotation, and general inspections, and they are done in an hour flat.

I just read some of the negative review and I must say that the service that I have received over the past 6 years at Dublin Honda has been nothing but exceptional. Granted, I only work with two of the service specialists so I can not vouch for everyone: Jimmy Baily and Seiryta Khem (SK). Every single time I have taken my cars to one them they have gone above and beyond my expectations, working hard to fit my schedule, get the services done quickly (to keep labor costs down), and work within my budget. Furthermore whenever I bring any of my cars, they warn me about services to come or things that may need attention in the near future so that I can plan ahead. I used to take my cars to mechanics and I never thought that I would go to a dealership to do repairs and/​or maintenance but now, after years and years of dealing with crooked mechanics, I am glad that I found Dublin Honda. If you want honest service, excellent work, and someone on your side when it comes to making sure your car is safe and running smoothly then check out the Dublin Honda Service department and be sure to ask for SK or Jimmy. They will take care of you!

As a valued Honda owner for almost 5 years, I was shocked to see how employees drive other people’s vehicles. I was there earlier today with my mom to ask for the price of a service and so I parked by the service center (obviously). As I was getting ready to get out of my vehicle, my mom noticed a car backing up quickly into the front of my car. I honked (nothing happened) but I’m shocked that an employer didn’t realize a car behind before backing out and pulling forward to take another customer’s car to the back lot. I just think if someone is suppose to be trusted to drive customer’s cars they should be more observant of their surroundings.

Slow. I was irritated because my service minder only indicated an oil change. The person helping me insisted I needed a major service. My car didn’t even have 30,000 miles yet. You are supposed to go by the service minder. Stop peddling! And seriously, he was so slow checking people out. And after making me wait a lifetime, he peddles a major service when it is not needed? I need to find another Honda service center. This one wreaks!

I’ve been a sucker going to Dublin Honda to service my Honda Pilot. I went for an oil change, they said might as well get the «major service» done since I’m there already. An AWESOME deal of $ 600+ was presented to me. I decided to hold off.
Now I find out Honda Pilot doesn’t have a «major service» and services are done per code displayed. Cost at Livermore Honda $ 234!
Honesty at Dublin Honda is lacking, how do you plan to earn your long time customers trust once it’s lost? Maybe fire the greedy decision makers and plea to give you 1 more try?

Excellent service. I was looking for an affordable car for a college commute. Luis Abreckov in the finance department was terrific and made buying my almost new car a breeze.
Elvis was also a huge help and very friendly.