Jackson Hewitt Tax Service

My wife and I have been going here for a few years and never had an issue. That all changed during this year. We got a call from the tax preparer a week after dropping off our documents. She mentioned that we had forgotten a couple of investment tax forms, but I thought for sure they were in the documents that I dropped off. Anyway, I brought them in for our scheduled appointment and discovered that they were included in the packet dropped off. After this the preparer started going through the tax return and I had a feeling that something didn’t add up, so I went through a few documents and quickly found a mistake that resulted in a modest change to our return. We then got the bill and it was about a 65% increase over the prior years. When I questioned this, I was told that we had more w-​2s this year and we added a child which resulted in the substantial increase. I was shocked to find out that the office manager was not willing to reduce the fees. We will never step foot in another Jackson Hewitt office again!