Gerber Collision & Glass

I took my car to Gerber on Shier Rings after someone hit my car. My friend had been in an accident a few months prior and highly recommended this location. I could not be more pleased with how wonderful my car turned out. There was one minor issue that was a result of communication breakdown but when I brought it to their attention, the manager, Harrison was quick to resolve it and went out of his way to make me feel reassured and that my concerns were addressed. All of the staff I worked with were friendly, professional, knowledgable and extremely helpful. If I needed anything in the future I would return here and recommend this location to others. Thank you for everything!

Service is incredible. I was called several times each day and told the status of my car. Extremely nice and stayed late during the holidays to make sure my car has been fixed and returned on find.
Tony Derose worked with me and was extremely pleasant. I highly recommend for any collision repairs. Quick, nice, and communativr!

Gerber Collision was so helpful! Excellent customer service. They worked diligently to get my car completed by the weekend, when it could have been ‘easier’ for them to just put it off until the following Monday. I highly recommend them.

This company was suggested by my insurance company, due to the fact that they guarantee the service for the life of the car (how long I own it). While it was a little out of my way, it was well worth it.
The team was helpful, got me in and out, and were overall great. While some text updates were superfluous («Your car is happy with us!») it was nice to get them. My repair was done and ready for pickup about 12 hours before the quoted time which was nice as well.
The repair itself is great. I had some front end damage, and the car now looks good as new.

When I did something stupid driving a couple weeks ago I excepted to have many headaches, hassles, and at least one neurotic fit of ranting over the phone – for that is usually the case with me having to deal with the multi-​bureaucracies of insurance, agents, law, rentals, and bodyshop. But unexpectedly, everything went very smoothly and seamlessly by all parties. As for their part in fixing mess, Gerber did a highly quality and professional job. I couldn’t be more pleased.
From their on-​line appointment app, to time of pick-​up, Gerber makes it easy as possible. Their front staff is professional and curious. Their phone etiquette is superb in an industry that often is lacking in that skill. Their technicians did a wonderful job, the front of my car shows no signs of the trauma I put it through. They did their due diligence and check everything; they even call me and ask if my seatbelt light was malfunctioning before the accident (It was.) I noticed no problems driving afterwards. They even checked the alignment as I figured it would be out of whack, it wasn’t. They even cleaned the inside of my car – it almost had a new smell again.
The only thing to be aware of is that this is the Dublin location, but they also have a location on Dublin Road (33) in Grandview – that almost became a confusion – so be careful when coordinating with the different parties and be sure you are talking about the same shop.
No offense Gerber, I hope I don’t have to deal with a bodyshop again; but if I do, I’m certainly will deal with you. Nice job!

After multiple phone calls and conversations with the GM regarding changing my review here on Unilocal,I have decided to UPDATE my review and not replace because what has been described below still happened and I think that is important to know if someone is looking for an honest review.
After we attempted to pick up the vehicle, as described below, I spoke to the manager and he vowed to make everything right. We came to an understanding on re-​working the repairs and they even offered to repair a large door ding that needed reprinting, free of charge. This satisfied us and the final repairs were much closer to the pre-​accident appearance.
The self admitted «Friday Afternoon work and not Monday morning work» was disappointing, but the corrections made were welcomed. It is unfortunate that process of making something up to us had to even happen. In the end, I was pleased with the final repairs, but would be cautious recommending the repair facility biased on our overall experience.

Couldn’t have been a better experience! My Pilot was done ahead of schedule and I got calls and text message updates throughout the process. It was my second time having work done here and would definitely recommend.