American Swim Academy

We have been coming to ASA for about 8 years now. All 3 of our kids have taken swim lessons here. The instructors are patient with the kids and the create a good learning environment and also make it fun for the kids.

My experience with ASA –Talked to back office multiple times on this topic and the intent of putting this note here is for the owner to read and adjust. For 3 years we had 2 kids go here. They teach 2 or 3 types every week and they say it is how they teach. When asked about just freestyle — response we get is «enroll in private lessons». Let me share my experience today, while I was talking to one member the lady who sits in a private room is already yelling to the other member (attending my question) about my son instead of coming to the front and understanding what’s going on?

Two years and literally about $ 1500 later my daughter is a competent swimmer and my son is almost getting there.
The proof is in the pudding! We went on a weekend getaway this weekend and enjoyed the hotel pool. I was making my kids stay in the shallow end (3ft or less… they’re 4 years old) for most of the time. They were doing cannon balls off the pool deck and are obviously very confident in the water.
Just like at home, they push the envelope with me. Slowly inching towards the deep end of the pool. «i just want to look at the ladder dad», «I’m just gonna hold onto the wall here dad», «I want to touch the blue tile over there dad» and before I knew it, they were in the playing int he deep end of the pool (6ft deep). I was really cautious and standing right there just in case but my daughter was able to swim from one end of the pool to the other (about 15 yards). She stopped and tread water to catch her breath and started swimming again. My son who is not as a strong swimmer as her yet needed a little help but he was able to swim half way.
Its great to see that all this time, effort and money is paying of and we’re able to feel comfortable with them in the water.

My Son, we got bad experience yesterday ⁰⁴⁄₂₃ 4:30 pm in swimming class. manager pool who usually give instruction outside the pool telling something to my son until he get frustrated and cried. once I cross check to them, they said my son didn’t want to listen instruction to stop splash the water or they will tell parent. but why manager have to so angry to 4 year old children. That’s not right.
what I can see from outside, my soon already listens and stop to splash water, but manager keep talking with angry expression. now my soon got traumatic to swim since yesterday bad experience. swimming academy have to learn how to speak with 4 years old kids. really disappointed with you.

Been taking my 4 yr old for almost a yr. It’s divided intp 4 sessions, fall, spring, summer, and winter, which comes out to be around 13 classes. You are not guaranteed the same instructor for each or even during sessions but it didn’t bother us. I would say almost all are terrific. We did come across to one instructor that just didn’t match well with my son, but we spoke to one to management about the instructor and before switching, he made close observation to see what was going on and following wk, we switched instructors. So, they definitely will get involved if we have any concerns. Minus 1 star for only having 1 makeup class for each session. Overall, he loves it because he sees it as fun and I love it because he is learning.

My kids have been going to this location for several years now. We’ve been a member since 2010. Overall, we’ve been happy with the staff, teachers, and feedback on each of the kids’ progress. I do admit we’ve had some great and not so great teachers, but that’s going to happen anywhere you go. If you’re not happy or you think your child is not making progress with a specific instructor, the staff will do their best to accommodate your concerns/​needs.

Depends on the teacher you get. As you child progresses you get different teachers. It seems as though they have recently had some turnover. My oldest son is working way through the entire program. Most of it has been a great experience and I feel good teachers but his newest teacher does not seem to have a connection with the kids or an ability to get them to respond to her direction. Maybe it is because she was late to the class and was more worried about drink out of her coffee cup and talking to the other teachers in the water. Her I give a 2 star the other teachers u give a four or 5 star. But again you don’t know who you gonna get and unfortunately my son has this teacher to learn his butterfly. Hopefully she is a temporary fill in for the 8:45 class cause the kids do not connect with her. And I don’t think she should pop in in the middle of a session when the kids are half way through and they get a new teacher they don’t connect with

I am appalled by the lack of costumer service at the American Swim Academy. A few months back we joined for 2 quarters. The last quarter we were members an employee exposed herself to families, including children, in the women’s locker room. She turned her backside and shook her behind and laughed about the giant hole that exposed her buttocks. I felt extremely uncomfortable to return back to the academy. I did call and complain to a manager. After some time I felt like I would give ASA another try. I called and was told that the classes would cost $ 210 for my 18 month year old son. I was told I wouldn’t have to pay the registration fee. I called back 5 minutes later to pay for the classes and the price was increased to $ 240. Poor management. How is American Swim Academy going to make this right?

My daughter has been enrolled with the Dublin school since September and she looks forward to her classes with Ms Renee. The wonderful thing about this school is the dedication of these young teachers. The teachers try new ways to help the children learn the skill. She has been working on her push offs for a long time and still is but the teachers are creative and persistent in helping her and I appreciate that. The deck manager Caitlyn is also amazingly attentive and provides her guidance to the teacher on how to work with each child. She is definitely a good mentor and knows when to challenge my daughter to try her best. We are glad we made the choice to come here. The facilities are amazing as well with adequate showers and toilets.

This is the best for kids to learn swimming! The manager and trainers are all friendly, creative and very capable. My son had been in the same school in Livermore for a year but hadn’t made good progress. After switched here we saw progress each week! They have a systematic way of teaching the skills. We are really happy with this school and will recommend to our friends.

My 1 yr old took classes back couple years ago, and she wasn’t ready then. And now they won’t allow preschooler trial classes for her. How can I figure out if she is ready or not now that she is 3. Totally bizarre rationale behind the trials.
On the other side, my experience with Fremont ASA for the elder kid was pleasant for past 4 yrs, which is why I was sticking with ASA Dublin. But NOT ANYMORE.

Both kids went there, love the place the instructors and the managment !
They loved coming here and are great swimmers

I had a good experience with American Swim Academy. At first it was difficult to find a class using my groupon but we were able to sign up finally and both my son in law and I have learned a lot and enjoyed our classes. Ellen is a good teacher, encouraging and knowledgeable.

7 years three kids many lost passports SAFE
Friendly and efficiently run place consistent in all their locations we’ve taken classes in Fremont Livermore and now Dublin great year round swimming school

Terrible. Purchased a groupon for four classes and called to sign up for summer, before they knew I had a groupon they had all days open. Which suddenly changed when I mentioned the groupon, they had no availability any more! Afetr i complained I found out that they are waiting for members to schedule the classes, and if they don’t fill up they will open up for those who purchased groupon. What a deceiving buisness model! i had introductory class which I relly enjoyed and wouldn’t mind to enroll for class full-​price, but I don’t want to commit for the whole summer!!! It costs around 300 $ with membership fee, and you potentially will be missing classes with no refund!
They will never succeed if they continue like that, and they need to mention about their policies in the groupon for those who want to purchase.
Signed up for the similar class for my 7 mos old in Club Sport, with better service and fair pricing.

I would not recommend this place for toddlers, some of their teachers are not well trained with this age group. My son is 15 months old and is almost done with the 10 week course. Every week there is a different teacher heading the class, how can they evaluate your child’s progress when each week there’s a different instructor. They do not try to engage your child into learning new skills, it seems like they just go through the different exercises just to check it off the list. I’m disappointed with the course, and will not renew our membership. It doesn’t seem worth it.

Love this place! Facilities, instructors, staff, etc. are great! Both my kids are learning to swim here and they are progressing nicely.
The locker rooms have been remodeled since my last review. They are larger with more showers, private changing areas, lockers, lots of counter space and other storage.
I highly recommend ASA!

We are back again after a break. We adored Miss Kim, our last teacher, and really enjoy Mr. Andrew, our current teacher. I remain frustrated by the limited make up policy, which only allows one make up per session, and only on Saturdays. This is what causes us to skip quarters. If I know we are going to be out two or more classes I just don’t sign up for that quarter so they end up losing all of my money for the quarter. Having a toddler we have to account for some sick days. I could end up not using a few sessions each quarter if a vacation is planned and they are not cheap.
I also get that different teachers have better ability with different age groups, but our make up teacher seems to have absolutely no interest in the toddlers. She just reads what’s next off of the list, tells us to do it, and offers no feedback and no teaching. The last time I got in the pool and realized our regular teacher wasn’t there, I just sighed and decided to do my own thing, because my daughter got more out of it then riding around on a pool noodle and jumping off a platform in the pool. When Mr. Andrew is there we have a much better experience and my child learns. With him she went from screaming in the pool to eagerly jumping off the side of the pool and crawling out the side of the pool within weeks.
If the school offered more reasonable make ups, and heated the changing rooms, I would come year round. Now I just come for quarters that we don’t have vacations planned.

My boys of 5 & 7 are currently taking swim lesson here. We started them last August 2014. We like the organized facility with private shower for family with needs or common shower area that is well kept and very clean. We especially love our boys’ teachers: Mike & Desiree. They are well trained and did not waste time but very serious about teaching our kids. I did see an older teacher who was just talking away with a co-​worker while teaching the kids during a make-​up lesson. The staff is friendly and nice.
The cons for me are the limited parking area which is quite small. Their make-​up hour is only Saturday from 5−7pm which might not work for all families. The annoying monthly follow up calls I received from the school also seemed emotionless & very business-​like, not really actually caring :)
Last cons, this one Mom who had 3 kids, recently registered all her kids into my boy’s class … She talked way too much and loud too; she never stopped from beginning of the lesson to the end of the lesson (30min) and in the shower when her kids were bathing after class, she never stopped … which is a headache for me being around her. I just don’t understand how some people could just go on talking like a machine. Plus she watched my son like a hawk because he accidentally peed in the shower 1 time when I didn’t see. Mean and too aggressive for her own good!
Well, she is beside the point. It’s my problem. But anyway, the cons are not bad enough for me to rate the school poorly. It’s a good place.

The team here is great! They are always enthusiastic to teach and exercise safety all the time.
There are instructors in the pool that watch their students and are aware of the other class.
Then there atleast 4 – 5 staff on the pool deck watching.
The pool is warm and there are lots of light. Well decorated. You forget it’s in a warehouse.
Then there are really nice bleachers for parents to watch, and there are televisions in a few of the corners.
There is also a small break room with vending machines, wish they had healthier food options though.
The locker rooms are excellent. They have large locker rooms and also private ones for families.