The UPS Store

I came in for business-​related purposes. The services I needed resulted in some «miscommunication» during form processing with a very upsetting outcome, embarrassing to both parties involved. I was rather upset when I caught it later and made sure to call them first thing in the morning. I initially wanted to proceed with a scathing indictment, though Matt and Edgar both helped tremendously with regard to rectifying the situation. They were both professional and courteous, and made the remedy quite nonintrusive to my hectic ²⁴⁄₇ work cycle, with callbacks to confirm the status of changes.
I have to recommend the store, if not just for their great customer service that definitely feels human (vs scripted corporate).

Their signs on the door and websites say closes at 7 pm. I get there by 650 pm and they already have the gate half closed. They see me try to open the door and the workers just stare like they don’t care. Then someone approaches at 7 pm and they let them in to get their mail. Discrimination

Honestly, I love this place. I’ve been coming here for a loooooong time. And dare I say this was the ups place that restored my faith in using ups after it was broken a long time ago. Occasionally you get a customer that just sucks up the time. But its better than usps. I’m about to head over there again. Glad they have later hours to accommodate for my work schedule.

Horrendous experience, and then I saw a review from August that mentions a new owner and boy, does that explain it all. I was in the shopping center in August so sent a insured package from here instead of my usual UPS store in Arcadia .that was my downfall. One item in the carefully packed box was broken. no big deal, just open a claim right? Wrong… this store and their «owner» Michael Chan did nothing but try to lie, deceive and give me the run around for more than a month to settle the claim. First, he said there is no such thing as a claim number, just go by the original tracking number… LIE #1. Then they failed to open the claim in a timely manner with UPS corporate. Then I offered to settle the claim for less than the value of the item as I was moving out of the area, but changed my mind, cuz, hey, I didn’t buy insurance for nothing, he decided to email me with a sarcastic snippy response. Ultimately had to escalate this with UPS corporate, still took more than a month. Finally get a message to come in Monday and my check for the claim would be ready… NOT! Waited till end of day, only to be told the check wasn’t there, but his wife was at their other store (God help us. in Monrovia) and I was welcome to drive over there to get it! Heck no. Told them I’d be back in an hour, returned and still had to wait for her to keep me waiting some more, with the excuse that it would take her extra time to drive to Duarte from Monrovia !!! Huh? Corporate confirmed that he had indeed lied about opening the claim on time… don’t use this store or the one in Monrovia. The only and best UPS store nearby is in Arcadia on foothill, west of 2^nd av… the guys who run that are friendly, honest and true gentlemen. The way true customer service should be, right?

Went by to buy some boxes and have images blown up and printed. I was very pleased with the help I received from Edgar.
What I needed help with was by no means a «simple» job. Edgar took the time to understand and complete exactly what I wanted. I am so impressed with this location, I hope the management takes note of what a great employee they have!

I have been going here for 10 years. They have new owner’s and boy does it show. The worst customer service ever. The guys working in the mornings need to find another job. They are very rude and act like they are being bothered by your business. I will find another location this place is terrible.

Superb customer service. Helped me carry in my packages and having watched them pack my items, I am confident in their professionalism. I will definitely use UPS over FEDEX or USPS, because if their packing service and obvious care.

After a terrible experience trying to copy, notarise, and ship some documents in Pasadena (556 S Fair Oaks UPS) I came here on a recommendation and was so happy with the service I received! The employee was friendly, efficient, and extraordinarily helpful. She even pointed out how best to ship my items, saving me $ 60! I wish I were closer to this UPS — such a great experience.

Everyone is so helpful here. Very nice people :)

Kattie George is friendly, positive, great attitude and very efficient.
It is always a pleasure to bring my stuff in here to ship. I tell all my co workers neighbors and friends to do business here. I highly recommend this location, because of Kattie!
Sincerely, Jeff

Convenient location. Lots of parking. Hardly anyone in line when I’ve gone. They have everything you need… Boxes, packing tape, envelopes, even last minute greeting cards to go with that late birthday package you’re sending.
I love that dropping off UPS packages here is so easy. If you don’t need a receipt, you can simply drop off your box at the counter and they’ll take care of it.
Helpful workers.

Very good service. The guy is so nice, helped me every thing. Sorry I did not remember his name.

This place is the best to notary and other services … Alex was so helpful, professional and good manner

Always come here for notary services. Kind and helpful people. Never a complaint.

I came here to get a letter notarized, and there was one person in line in front of me who had brought in a huge stack of pots and pans to be shipped. The clerk proceeded to weigh every individual pot and pan, and package each one, all the while stopping to chat up another customer. After waiting nearly 20 minutes, I gave up and went to another nearby UPS store. While my experience might have been exceptional, the point of using a UPS store is convenience, which in this case was a complete fail.

Never had a problem here. Close to my work. I get packages dropped off here via MyUPS and it is easy and convenient for me to pick it up. People are nice and friendly too.

I come here often enough, every time I need to a UPS drop off since this location is close by me (also it’s hard to find UPS drop off locations). This UPS is located in the Ralphs Market plaza, also located very close to the Curves Fitness and Magic Wok fast food eatery. There is plenty of parking in the parking lot.
Every time I have been in here, I have always received friendly service. I have never really waited in a long line every time I’ve been here. There are a small number of P.O. Boxes located right next to the entrance of the store.
This store in general is pretty small.
Overall, have no problems with this UPS store location and will keep coming until otherwise.

Horrible customer service. The lady manager is very rude, she will complaint electric bill is too expensive and make you close the door every time you go in and out when dropping off multiple boxes. Inside the store is small and hard to move around when dropping multiple boxes. I would rather use 710 S. Myrtle Ave., Monrovia CA 91 016 which is located old town Monrovia.

This particular UPS Store is the one I most often frequent. Primarily come here for box shipping. Upon entering, you’ll also see they have a few PO Boxes. I don’t find those long lines like that of the post office, always a plus. Plenty of parking in the plaza, which happens to be next to my favorite local Starbucks and Jamba Juice.