Envirogreen Windows & Doors

I am so disappointed that I used this company to replace all of the windows in my home. I was told it would take one day for installation. It took a week. Granted, it was over the Christmas Holiday, but i had to take off way more days from work than I had originally anticipated. In the middle of the installation, one of the windows leaked and the installer had to come back out to fix it during the rains. During the last heavy rain we had that same window leaked like a sieve all over my hardwood floors and ruining the inside baseboards. I called the company to come back out. The installer said he could be at my house at 10:00. He then texted he had a flat tire and would be there by 12:00. Another day wasted. Once he got to my house and looked at the window he said it was the roof and not the window. This window had never, ever leaked before with my old windows. I called out a roofer who inspected my roof and said the roof was in good shape. He said he was 99% confident the window was installed improperly. I called back Envirogreen and told them the roofer’s analysis and they said they would send out the manufacturer. The manufacturer came out today. He arrived promptly, early actually, and was very nice. He sprayed my garden hose on the window for about 10 – 12 minutes and decided there were no leaks. Obviously, the weak garden hose spray was nothing like the torrential downpour we had. Exasperated, I said I guess I will have to call out another window company to fix the window because the roofer said the roof is fine and my window never, ever leaked before. The window never leaked in 35 years. I called the roofer while the manufacturer was here, and the roofer said the garden hose spray was definitely not an adequate test. On the upside, the people at the Customer Service Department have been really good with answering me promptly and being helpful. The problem I have had is with installation, numerous hours of missed work due to them arriving late and not finishing the job in a timely manner, and the now three months of dealing with this horrific disaster.
3÷29÷16: I am updating this review and adding one star because Tracy in Customer Service has been empathetic and very solution-​oriented. She called me this afternoon to follow up with the manufacturer’s visit last Friday. The roofer came back out this afternoon and flooded my roof to make sure the «water test» leaves no room for error. At this point, the window has not leaked, but, he told me to wait and see to be sure. He did say he will re-​seal the roof along the edges of this one particular window to make sure there is no possible way for water to get under the roof as an added safeguard.
Update 5÷14÷16: My windows do not seem to be leaking any longer. We have had a few rains, which were not nearly as strong as the ones earlier in the year when the leaking occurred. I am going to change my initial 1 star rating, which I upgraded to 2, to now be a 3. The windows are great. The previous leaking was lame, but that seems to have stopped. The installation process and time was longer than i had been promised.

Use caution. Windows are nice but the installers are hacks. After our windows were installed the insulating foam expanded out and bent the vinyl and the installer came back and try to fix with silicone caulk instead of replacing the warped vinyl.
The installers are not capable of using a caulking guns. Finished product was sloppy looking and required painting and stucco repair.

My windows were installed over a year ago and I am still waiting for a follow-​up to have the my complaints addressed. I feel misled by a company that advertises itself as «full service» from factory to installation. The problem is they do not have in-​house installers, but use sub-​contractors instead. The subcontractor, Benjamin, was my problem. He was late, or even non-​existent on the job and a helper did most of the work. He was not professional and worked hurriedly most of the time. My job was an apartment building which required notification of tenants for the install, but I would have to notify each tenant repeatedly to say the schedule needed to be changed because the installer was not there. One tenant even had a full window exposed for an evening because he could not finish on time that day. It was a nightmare installation and I was furious. To make matters worse, when it came time for a follow-​up, I asked that Benjamin not return and that the company should send someone else to do the repairs. They would not agree to this and to this day the simple follow-​up work has not been completed. The very idea that I would have to make repeated contact with this company who simply did not comply or follow up on my requests, leaves much to be desired. They go out of their way to get the contract, but when it comes to completion and customer satisfaction, they are far below grade and I would be quite cautious to engage their services again. I reached a high level of frustration with this company and kept being fed the same line of someone will be in touch. I even tried appealing to the General Manager, but I was fed back to the «Customer Service» manager with dismal results. So hence, after one year, I write this rather bleak and unsatisfactory review of not so much the product but the customer service, which I believe is everything!

My review is based on over the phone customer service in so far as, the company didn’t get an opportunity to receive my business, at all. I went through scheduling an appointment (was supposed to be today at 3:45 pm). The gentleman called me earlier in the a.m. asking if he could come earlier and I said no, because I was working and 3:45 was going to have to do. He said no problem.
I took off work early, rushed home so that I could be on time for the appointment. I proceed to receive a phone call at 3:43, thinking he was going to tell me that he was outside, when in actuality, I was told, «I’m running late, I’m just leaving the office and will be there in 30 minutes.» ARE YOU KIDDING ME?! First of all, it would’ve been more than 30 minutes with traffic, let’s keep it real! Second of all, I took off work early, rushed home and you have the nerve to call me 2 minutes before my scheduled appointment to say you are running late?! Huge inconvenience for me and how about we cancel and I go with someone else?! This is exactly what I did and do plan to do! Definitely didn’t start off on the right foot when trying to secure new business!

I honestly do not see how a replacement window experience could be better than what we encountered with Envirogreen. All the other companies we obtained estimates from opened with «Just fill out this credit application…» Also, the pricing we were getting from other companies meant we would have to do the two floors of our home at different times. I knew our windows were large, but we just couldn’t afford over $ 15 grand for windows!
I saw an ad insert and called Envirogreen on the off chance they might be able to help. Joshua, our sales person, didn’t start with any credit app or hard-​core sales pitch. He told us about their process, explained what would happen every step of the way and continually asked if we had questions. He showed us the actual windows, explaining all about the quality, the manufacturing process, etc. He didn’t ask us to make a decision in any certain time period or the quote would expire — he didn’t insist we put their advertising in our yard — he just gave us our options, measured our windows, and advised us we would have our quote within 48 hours.
Imagine our surprise when the ***triple*** pane window quote we received from Envirogreen was half of what the double-​pane windows were from other companies! They offered options with financing as well — with Envirogreen, you can opt to go through a company that offers you a line of credit that you can use to pay for your windows. We were told that if we pay off that line of credit in 12 months, we will pay absolutely no interest. We couldn’t refuse such a deal. We accepted the quote.
So we scheduled the installation and prayed, because we didn’t see how they could get the whole house installed in one day. But they did, with a very clean, polite and fun two-​man crew. The installers had to drive all the way down to San Diego county, arriving around 10 a.m., and they still completed the job (professionally and with no mess left over for me to clean up) by 6:30 p.m.
I’ve waited two months to write the review because I wanted to experience a rain, a Santa Ana, and a hot day before I spoke to the quality of the windows themselves in addition to the installation. We’ve had all three now, and we just couldn’t be happier.
Our eastern and western walls are nearly all window. We used to be unable to sit in direct exposure to the sun inside because we’d get sunburned. Our home literally was like an oven because of the massive windows facing east and west. Now, even with the full brunt of the sun coming through the window, I can barely discern any warmth on my skin, and virtually no heating up of any room in the house.
In addition to the insulating factor of these windows, we’ve realized that the interior of our home is quieter. We’ve also noticed that the amount of dust that accumulates in our home is drastically reduced.
The neighbors are nearly as glad as we are that we got these windows. The property value in the whole block went up when we did — and all at half the price that those other companies wanted to charge us.
I cannot say enough nice things about this company. From the really weird trapazoid-​ish window in the front room to the rain-​glass window in the bathroom and the über-​quiet sliding glass door in the den, every ounce of what we got for our money is quality, and adds enormously to the value of our home.

Found this company on my hunt for windows & overall they did a nice job. The people that I worked with, Lee and Alex were very friendly & knowledgeable. What sold me was that Lee was very open & showed me the warehouse where they made the windows. I’ve had a few installed, and so far, they work well. Can’t say much about how they keep the heat out yet, but we’ll see. Sound though, definitely can tell the difference.
Some downsides though, the way the window is constructed, if it’s a small window, it gets caught & it’s difficult to open w/​o the sliding window pane getting crooked. (But they did warn us about the problem, but I insisted on wanting windows to open).
Also, most importantly, the window itself is constructed so that there’s a frame outside, as well as this taped up portion/​frame on the inside. Compared with my past windows, the new windows have SIGNIFICANTLY smaller panes of glass, & with this large plastic border around it now & the fact that the windows are tinted, the room gets a lot less light in. Now the room is darker and I can’t read without turning on the lights in the mornings.
So just make sure that the person that comes in to measure the sizes, that if you want more light, that they make the glass portion as big as they can get it. Otherwise you’re stuck in the dark.

I heard about Envirogreen through a coworker’s referral. Both him and his sister had used this company the year before. Since it was a good reference, I decided to check it out myself. I must have visited their office, showroom and factory at least three times before I got my windows installed. And each time I was there, Lee was always very knowledgeable, friendly, and patient with all the questions I had, and she even stayed late because I had that many window related questions to ask her! I’ve been very skeptical about vinyl windows, and so I really wanted to make sure what I am paying to replace the old is not just going to be another piece of junk.
What really sold me was after I visited the factory. I got to see the quality of the windows piece by piece, from the glass, to the sealant and spacers. I was satisfied. Also, their windows came with a limited lifetime warranty that covers any damage of the vinyl from regular heat/​sun exposure. This warranty is only applicable if you have their qualified installer install the windows. So I went with that.
I had mentioned to Lee that my house is really old and all the windows are in odd sizes and misaligned. She assured me that the guy she’s going to send will be able to make things work and that I can figure out all the little details with him before giving them the sizes for window manufacturing. Then Alex Perrino came to the house on a weekend. He was late, but it was my mistake for not asking for his number beforehand to reconfirm the meeting time. And I also understand that it is difficult for contractors sometimes because they’re always on the move and coming from another job and etc. And for me, what’s more important is that they do a good job for my house at the end of the day.
Alex was very patient with us from beginning to end. He didn’t just came and went with the window measurements. He gave us good suggestions on what we can do to play with the existing window openings. He explained to us how he was going to try his best and make all the windows look more aligned even though none of the windows on the same wall were at the same elevation. Because the kitchen windows was much narrower than all the rest, he suggested us to go with a casement window so that we can get more air coming through the kitchen. I thought that was the best thing ever!
The same kitchen casement window, however, was first installed by his guys while Alex stepped out for some material. I noticed immediately that the window was misaligned with all the rest, and that it was not closing right. Alex was very apologetic and came back on the following day to reinstall and to make it all work. No fuss or buts, very professional and fair.
Now that our old and thin aluminum windows are all gone, these new windows makes our house looks brand new, and all the windows are aligned too! It’s been over a month now, and so far the windows seem to insulate the house well. I work close to home, so on a recent hot day, I left the windows open in the morning. When I came home at lunch, the house was warm so I closed them all. Then when I return at 5pm that evening, the house feels cooler. I am waiting for the real hot LA summer to hit to really put these windows to the test.
In conclusion, I was very satisfied with Envirogreen. Both Lee and Alex were very easy to work with. They obviously value the quality of their work and the product they sell, and they also see the importance of customer service, which I appreciate sooo much. I have been referring my friends and coworkers to them, and I will continue to do so. (Well, so long as the windows don’t fail me!)
I can’t give a 5-​star because the windows are still very new. In a few months or couple of years, i may have to come back and update, for more positive reviews i hope.

I received a flyer in the mail for a special and decided to call. Spoke to the sales person, Michael, who met me at my rental property for measuring the windows. One of my requirements was to allow for the installation of window a/​c. Michael provided a great suggestion that saved me from having to reduce the size of the window. After receiving the quote, I visited the factory and was really impressed that the double pane windows were custom made in the US. I signed the contract and the installation was scheduled for 1 week later. The crew came as scheduled and Michael also showed up to check on the installation. They replaced all 14 windows in a day and a half. They did an excellent job sealing around the window from outside and inside.
One of my tenants uses her air conditioner whenever the temperature reaches 80 degrees. I checked with her this week and she didn’t turn on the a/​c even though the temp reached the high eighties this week. I suspect those windows shielded much of the sunlight as advertised. :)