Enterprise Rent-A-Car

My fiancé and I just rented a vehicle from Oscar at the Monrovia location on Huntington Drive 02÷05÷16 and he made our experience wonderful. My fiancé had rented from the same location b4 and she said the same courtesy has always been served. We are headed to Vegas for Superbowl weekend, and the car was exactly as what they promoted. Plus Oscar reminded us of our AAA discount, good experience.

I’ve been renting cars from this location for years, The staff is very polite and helpful. Very pleased with Thomas, he’s the best! Treated me like a VIP customer, the only thing is I wish they would have more selection of cars, but overall I’d definitely recommend this place to rent a car!!!

I have been to this Enterprise location multiple times within the last year to rent cars for long trips etc and have to say that this is my favorite enterprise office. The crew has always been great, friendly and very responsive to any requests I’ve made. Meghan & Rebecca have been willing to take the time to help answer questions and have gone above & beyond the normal call of duty for me. Always greeted with a smile and I will definitely remain loyal to this location!
Thanks for the great service!

Went there on a very busy Saturday. with line of 20 people ahead of me, the employees kept their cool, and were useful and helpful. I had an issue with charge (an error) and they took care of it.

The rental agents were friendly, professional, and a pleasure to do business with. I am mystified by the number of stars.

The staff at this location are very helpful and polite towards their customers. They get 5 stars. I can’t complain about anyone I dealt with in that office. I left expensive items in back of my rental and was pretty distraught about it, being I needed this for my line of creative work. They had it for me in their office the following morning. And even opened their doors for me before opening office hours.
My only complaint has nothing to do with the upbeat and hard working individuals that work at this location but solely on behalf of how Enterprise as a company handles certain things such as
1. I wish they would call the renter if an item was retrieved (this would save a lot of piece of mind and accusations)
2. Better preparation of cleanliness of a vehicle and making sure gas isn’t close to a 0. I made sure to still fill my tank with 20 dollars more than what I was even given.
Other than that, who ever is doing the hiring is great. I feel for the staff that probably have to deal with grumpy folk in bad situations who were escorted here.

My truck needed to go into the shop for a few days to address some unscheduled maintenance. Life for the busy SoCal dad/​husband/​AYSOcoach/​administrator doesn’t work without wheels, however… So for the first time since my honeymoon in Hawaii, i find myself in need of a rental car.
The dealer who had just taken my truck and keys was kind enough to contact Enterprise on my behalf, and ten minutes later– true to their slogan, they picked me up.
The fetching young lady who showed up to drive me over to the office was equally pleasant to the senses as my sensibilities– positive, compassionate to my situation, a great conversationalist, and very professional. A short drive later, we arrived at the office, and the chauffeur seamlessly transitioned to CSR. Within minutes, paperwork was completed, and she walked me to my vehicle…
…a Nissan Versa Note. Smurf blue. Not that there’s anything wrong with that. It’s just that I drive a crew cab Silverado 4×4, I’m 6 – 3, and getting behind the wheel of this four banger made me feel like Koopa in Mario Kart. Truth be told, the dealer was picking up the tab for the rental, so I didn’t look a Gift Note in the mouth, bid good morrow to the Enterprise Enchantress, and lead-​footed the gas and brake pedals simultaneously with my size 13.
Into and beyond the Labor Day weekend, the dealer repaired my truck, the Note got a couple of baby car seats (surprising amount of space in that back seat!) and I successfully fought off the urge to throw it into reverse at 70 mph on the freeway.
This evening, when I picked up my truck, I left the keys with the dealership and called the office to let them know where to pick up the Nissan.
I’m not sure of the poor reviews about this place– my experience was that they are positive, professional, and highly efficient. I’ll watch with bated breath for the $ 50 debit charge to go back on my card, but if the rest of my experience with them is any indicator, it won’t be a problem.
Thanks Enterprise. Next time… Let’s go exotic, and get me the Maserati though, ok young lady?

Nice guys. They had a sense of humor and I like that. Polite all around. The best part of my day after my car breaking down. I get to drive a cute little Fiat.

Oh man!!! Printer down, short staffed, told it would be an hour, more like 1−2hr wait. It’s bananas over here.
Customer Service– these people are very nice considering the lack of help and working equipment they have. I have no complaints about the workers. They have acknowledged every person who walked in and they appear to be trying their very best all things considered, and they are still managing to smile and keep good spirits.
Management– Poor! They have to know this is going on! They need to improve this process. More workers or something.
We were offered water by the staff but if an online reservation is going to take me almost two hours in waiting before I get a car, they should have a water cooler available to the guests, maybe some donate or a TV or something. MANAGEMENT, DO SOMETHING ABOUT THIS! It’s not your team, it’s your managing!

We’ve rented here a few times and have always received great service. We did get a car that smelled like cigarette smoke once, so that was a bummer. I know they would have switched it for free, but I didn’t have the time for that. They really should charge more when cars are smoked in so that it’s a bigger deterrent. I will not hesitate to rent from them again. Just make sure to check out your car first before you drive off in case you are sensitive to cigarette smoke.

This place is great! Ignore the negative reviews.
Speedy service-​got picked up within 15 minutes of the call.
Excellent customer service-​Veronica is the best!!!
Really friendly, good people.
Great experience.

It took me over 30 minutes to rent a car which is fine I can wait. It took me over 30 minutes to return a car which is fine I didn’t say a word. They charged me few times on my credit cards which I should be fully covered by my insurance, now I have to deal with them and spend more time. The funniest part is that lady manager asks me what do we need to improve? Please don’t over charge me thanks.

Went this horrible place yesterday morning. I have the rental coverage up to $ 50 per day does not mean that I have to rent the car exactly $ 50/​day! Because I needed the car immediately since my car was in the body shop, they forced me to rent a Chrysler mini van!!! I’m just a young lady, no kid, drive to school where is approximately 27 miles away… Huge waste of resources and gas. I asked why I could not rent the regular compact, they said since I had the high paid insurance, they needed to reserve the little cars for somebody who could not afford… I really wanna go say dirty words I apologize… But wtf is this explanation? I just wanna a regular car, not a giant has eater… Never go! Now I have to borrow car from my husband then… And switch out with him… Kinda annoying… :(if there is a zero star I would definitely give them a zero.

I have to say the folks that work here were courteous and polite when I booked the car. The car I have is a Ford Focus and I went back to tell them the cars transmission is slipping. I was told that, that is just the way the cars are and there isn’t anything wrong with the car.
I looked this up and ford is aware of the problem but it is not what they want the transmission to be like. There are several complaint and and law suits because of this.
I have almost been in a few accident because the car lurches forward when i accelerate. But enterprise won’t switch out the car, because this is just how the car is.

Horrible customer service the lady in charge is the worst!!! I do know her name but I won’t say it, because if she looses that position no one else will hire her. Please everybody that works there change your ugly attitude.
Never will go back to that enterprise! I will rather drive further!!!

As a long time renter from enterprise, I am sorely disappointed in the way i have recently been treated by the company.
My boyfriends grandmother is diagnosed with cancer so of course as always i head to enterprise to rent a car, no problem at all.
They take me before a whole crowd of customers because I am a loyal customer, they give me a Mini Cooper (which I would have rather Not have received but who was i to complain since they took me first among people who had been there longer), and everything was great for a few days.
The tire blows out one night on my way home from work so naturally I’m terrified and call my own roadside assistance to help me get home. I was not notified that they had their own 24hr roadside assistance, but whatever it’s cool I know what customer service is like so i cooperated with them when I went in the next day to trade it in they gave me a beautiful huge truck, which I also appreciated.
Upon arriving to Nevada where my boyfriends grandmother lives, we catch heavy rain and end up behind a big rig that happens to be letting out rocks and we are unfortunate to have a few rocks tossed at us. I swerve off road into the desert and somehow all the tires become shredded and one is popped.
I have bad luck, I’ll admit that, but 2 unreliable cars in a row? Really? I didn’t think my luck was THAT bad.
So im stranded in Nevada, a state I know nothing about. I’m carless. Almost out of money. And I call enterprise and make a report and let them know that I need some type of transportation so naturally I need another car.
They tell me my credit card is being declined and I need to come into the branch and put down another $ 300 deposit… How am I going to get to the branch? Should I walk all the way back to California, would that satisfy you guys?
Of course I grow concerned about my card being declined and find that I have been overcharged my enterprise and that is the reason my card is being declined. So I call my bank and lift a few restrictions because I am desperate for a car, I need to get home, I’ve got school and work and I don’t have time to stay around in Nevada when finals are coming up.
But no budge. They can’t come and pick me up to go into a branch because the branches are only at airports in Nevada (what they tell me over the phone).
Great. I’m stuck in a whole new state that I don’t know how to get around in and I don’t know anybody except for my boyfriends grandmother who had cancer and is in no position to drive a car nor does she have one that we could borrow.
So thanks a lot enterprise. You were so wonderful, what happened?
I am now expected to pay $ 929 for 2 cars that have let me down and on top of that, was not given a courtesy car to help me get back home.
My boyfriend and I had to wait for his brother to come down to Nevada to give us a ride home. Maybe we should just start renting from his brother.

IF YOU KEEP DELEITING THIS POST, I WILL KEEP POSTING BACK
I am writing this letter because of the awful way I was treated when I was in the office located at 1106 E Huntington Drive in Duarte, California.
I was victim of hit and run, and left my car for repair. I went to the office mentioned above around 4:38 PM on February 10^th, 2015. They said they had cars available in about one hour, so I waited. I had advised them that I had to pick up my son from school and couldn’t afford to be there longer than 1 hour and they said not to worry. Two hours passed and I lost my patience, I asked representative Brian Wedlow and a lady called Natalie why I had not been given a car yet when I had seen everyone else coming in and out with a car.
They looked at me and very rudely they said it was not their fault and asked me to leave because they were not going to give me a car. I was so upset and found myself with no ride to go back home. I had to walk from Duarte to my house, which is located in the city of La Verne, I had to walk more than 14 miles. It was 7pm and all rental places were closed, my phone also had no battery. And what makes me more mad was their sarcastic smiles, their careless attitude, which everyone in the office acted like.
I have rented countless cars during the past few years and I have never had a bad experience like this one. These agents are damaging the reputation of your company. I asked them for the name of the supervisor so I could complain and they gave me the number of Taylor (785) 249‑8552, but I just figured out that their boss was going to be the same way they are and I decided better to contact the headquarters.
I saw another customer, named Linda, having the same problem than me and she was very angry about this lousy service as well. I really hope you take action to reprimand these people because it is a shame you have people like them working for such an important company.

Excellent costumer care, idk what the deal is with the bad reviewsA?
These guys are the best!

Company reserved a rental for me. Selection wise, this place is severely lacking. I ended up with a hyundai accent. I almost died in that thing a few times. Just saying.
Service wise it’s cool. But I come in as early as possible. The guy that helped me out really knows his stuff. The girl that initially did before not so much. Hopefully she gets better. She needs to work more on knowledge and less on looking like she’s on an episode of suits.
But the one that took over was cool and she new her stuff too.

So I can’t give a full 5 stars because things started a little shaky, but they recovered well and that’s important to me. The first car I had was an Altima. I normally drive a nicer so this was a bummer, but it was all they had on short notice. I didn’t notice until the next day that it smelled faintly of cigarette smoke, but again I’ll survive. He straw, though, was when I got into the car a few morning later there were ants everywhere. Turns out there was food left in the rear door wells and it wasn’t cleaned properly.
I was able to come back, they didn’t hassle me over exchanging and set me up with a 2014 Tahoe decked out. I agreed to pay a little more, but a lot less than the going rate, and I was 10 times happier. Key to good customer device is recovering from a mishap and they did. I would come back here if I have to rent again.