MaidPro

I have been using MaidPro in Dripping Springs for about 6 months. I couldn’t be happier with their customer service. Even on one or two occasions where things weren’t perfect (and let’s be honest, with cleaning companies, things are NEVER perfect), they did an above and beyond job to make sure that any problem was fixed, and fixed QUICKLY. I am very pleased and will continue to use them for as long as I have a home that needs cleaning :-)

I called MaidPro for help clean our new home ahead of my family’s arrival — it was very last minute, but they were able to schedule a team for the next morning, which was great since my family was arriving that same afternoon. The team arrived on time and they were very friendly, professional and detail-​oriented. Their checklist is awesome — I’ve worked with many cleaning services in the past and had never seen such a thorough checklist (or any type of checklist for that matter), which tells me they really care about pleasing their customers. They came well prepared with oodles of cleaning supplies and tools, and were very organized in splitting up the work to clean the entire house in just over 2 hours (team of two).
They did an excellent job of getting our house cleaned, which was no easy feat as it was quite dusty after being vacant for a couple of weeks and especially after the movers did their thing the day before (as the front doors were left open for a few hours on a pretty windy day). I’m somewhat easily susceptible to allergies, and was struggling the first couple of nights in the new house, but did much better the night after they cleaned. They left my house smelling fresh and clean, and the cleaning supplies they use were also mild enough not to upset my allergies.
They have a satisfaction guarantee, and the owner even showed-​up to inspect the work and make sure I was satisfied with their service. If all that wasn’t enough, their rates are very reasonable, especially if you sign-​up for regular cleanings, which I definitely plan to do!

A friend recommended them because she had met the owner. When I called the number I was disheartened at first becuase it was some corporate office. Actually, MaidPro is independently owned (franchise?). Still, for my house I wanted to feel like I had personal contact with someone when it comes to something as personal as my home. I found out that the Dripping location is fairly new so the corporate number is answering phones when Sarah is busy with customers’ homes, etc. Still, I wanted to talk with the outfit that was to do my house and the main number put in a ring to Sarah. Within 5 minutes Sarah H. called me, discussed my needs, and set up an appt for two days later. They showed up on time, did a great job, and called me later to see how I felt it turned out since it was the first visit. Great! They will be coming every week. What I did not expect was how much better I felt at finally having my house all caught up at once since I haven’t been able to have more than one room at a time looking good for over a month. Or maybe it is since I had children?
They brought their own equipment and supplies but will use yours if you are picky. The MaidPro web site is very informative on how their service works. I have no idea how they fit two women and all those supplies in such a small Scion. I was very happy that their vacuum had a fresh clean bag.
They did a thorough job on the blinds, not just the cursory dusting but an actual wipe and clean. They were accomodating and followed my requests to not do some areas where I have «files» which is actually stacks of crap that I need to do something with. I get the feeling that it is not like some services where you have to have everything just so in order for them to do the job. They worked around our paranoid dog that leaves tons of hair in the bathroom (all hair gone now). Since someone was home they probably felt okay about the dog’s presence and don’t know how that is if no one is home with the dog. My mom was here while they worked and commented on how great she felt they were. Due to her age my mom has been watching people clean her house for years and she was impressed with MaidPro of Dripping. I very much appreciate their service and hope that the quality continues. I get the feeling it will.

My first impression when I walked in the door after MaidPro staff had cleaned was that everything sparkled a little bit more than usual. Staff was attentive to details throughout the process. The extra effort was appreciated. Items were placed where they belonged after dusting and surfaces really seemed clean rather than simply wiped off. Their 49-​point checklist (left after their visit) was appreciated as they performed services that would likely be otherwise overlooked. I appreciate having a reputable and result-​oriented service so close to home. I am an instant fan.

Staff was professional, friendly and thorough. They surpassed my expectations. I have a large home and was concerned it would be too costly to use a service. I was wrong. Pricing was reasonable and the service was great. I have 3 teenagers, 2 dogs and live on some acreage, which makes for a messy, dusty home. I hadn’t realized how many small things my previous housekeeper was overlooking until MaidPro came. I will be a regular customer.