Denture Shop

Went in to have a cavity filling after the previous filling fell out. Should of known by the sinister feeling I felt and by the scream of the woman being worked on in the next room that something was off with this place. Xrays were taken and I was told that I needed a possible root canal, build up and crown. Something did not feel right about this place and I did not feel comfortable. I then went to another dentist, the contrast enormous. All I needed was another filling thus saving $ 400 out of pocket. I will tell you that you do not want to go to this place. Something is very wrong at this establishment.

Despite the name, this is a terrific DENTAL office. They do far more than dentures. The staff was kind, welcoming, and concerned. By far, I received the most thorough, best cleaning of my teeth, EVER. The attention I received and the time given to me throughout my examination were exceptional. Don’t be turned off by the shop’s name or «down home» décor. This is an excellent dental office with super dentists.

I’m sitting in my car after just having my 6 month cleaning and exam and I can’t believe I actually went through with it here. The horror starts when you pull into the parking lot-​the front of the business has a cheap, lame banner that says «dentures and general dentistry»; I’ve driven past this place before and thought how creepy it looks. When you walk in there’s a tattered and fraying runner in the dump of a reception area that screams «we don’t care about how we look”-truly awful. The receptionist was so busy chatting with a salesperson that she didn’t even look at me when I came in and sat down. There’s no privacy in the exam area and the staff is unprofessional and unwelcoming. I chose to go here because it’s close to home and they take my dental insurance… when I recover from the trauma of this experience I’ll gladly drive out if my way to go somewhere else. I miss my dentist in my former city who had private rooms, flat screen tv’s and a friendly staff.

This beginning paragraph is an update from my original review from January of 2012 (the original review begins below). I have recently learned that ownership of this business has changed hands, and now operates under the name of «Austin Sleep Dentist».
. Although I haven’t had any specific experience with the new owner or company, it wouldn’t be fair to saddle them with my one-​star review directed at the previous owners… Therefore I’m upgrading my review to a «neutral» 3 stars, and hope that they will be able to earn a higher rating in the future!
Original ONE STAR review from ¼/​2014 below:
Okay, I’m always up for supporting local businesses, especially new start ups.
I’ve been past due for a cleaning and general checkup for some time and have been in the market for a new dentist’s office to hang my hat.
I’ve passed this place daily for the past year, and, even though the sign outside proclaimed only «DENTURES», I decided to give it a try.
Made an appointment, and showed up for my «full exam» and cleaning a few weeks ago.
While I’m never a fan of having to wait for my time in the chair, nevertheless it can be a bit unsettling to show up and have the entire staff literally hanging out waiting for the patient (me), and not another soul in the waiting room. This should have been fair warning, which I failed to heed.
At my age, I’ve seen enough dentist offices to have a pretty good handle on the expected routine. the xray tech does the xrays while the dentist is drilling away on another patient. Not the case here. While I’m getting the xrays done by a very pleasant young lady, the dentist is sitting right behind, doing nothing except occasionally interjecting some lame banter into the process.
Xrays over, the dentist presents himself front and center, and proceeds with the «complete» exam. Now, as I said, I’ve sat through many dental exams, and know from experience that a good complete exam of the old mouth can take a good 30 minutes or so. I swear to God, if this guy spent more than 3 minutes, I’d be very surprised. And even though I’d been told by another dentist some 18 months prior that a cavity was developing in a specific area (and passed this info along to the current guy), he was unable to spot anything unusual, proclaiming that all was well in my well-​abused mouth.
Oh well, I’m thinking, maybe the previous dentist was just trying to drum up a little extra revenue?
On to the cleaning… you guessed it… no hygienist .just the same dentist guy with a different hat on. Well, I’ve certainly got no problem with a diploma’d expert doing the job, so I settled down in the chair, expecting to receive the premium teeth cleaning job.
Wrong… FIVE minutes later. count ‘em, this guy is DONE! I swear there were a couple of teeth he never even touched. And you know how after the cleaning they take that little rotary buffing tool and buff your teeth with that tasty polish? That part of the process was literally over in 30 seconds.
When all was said and done, what I had hoped would be a good job on a budget price, turned out to be a budget job at a premium price… I left with my wallet lightened to the tune of 260 clams, and the feeling that I should go ahead now a make an appointment at a REAL dentist for a REAL exam and cleaning.
I never like having to diss a startup business, but honestly, I wish there were a way to give a MINUS 5 star rating. If you need dentures, maybe, just maybe, this is the place for you. But if what you are really looking for is a competent dentist’s office, run, don’t walk away from this place.
Finally, in fairness, I do want to say that the entire staff (all three… receptionist, xray tech, and «dentist») were very pleasant and friendly.
Additionally, I just noticed today that the sole lonely sign in front which for the past year has said only «DENTURES», has now been revised to read «DENTURES and GENERAL DENTISTRY».
Sadly, a friendly staff and a new banner sign do not a dentist’s office make!