Drexel Hill Pediatric Associates PC

Love this office. Have been using them for my children for the last fourteen years. Only complaint is the hold time when calling, but it’s a busy office so that’s understandable.

Love Dr. Soppas, although it’s sometimes hard to get an appointment with her (I make ours as soon as they open scheduling for the month we need). I have found the staff very warm & helpful, particularly with insurance issues. Calling the office generally gets you put to voice mail unless your child is sick, but they always call back by 4 the same day. Online appointment requests make it a bit easier.

I chose this practice because my nurse practitioner recommended them. Dr. Sopas is a lactation consultant so I thought that would be a great asset to have while I learned to breast feed my newborn. I called the practice a month prior to my due date and they told me just to call when my son was born and arrange an appointment typically for 3 days post birth.
My son was born on a Wednesday; I called the office and they told me to come in on Monday. The pediatrician and nurses at the hospital strongly encouraged me to make a Saturday appointment; they said it was important to try and document his low weight which would likely be that day. The office gave me THE HARDEST time about this b/​c Saturday is for sick kids /​acute care only. A). I think having a newborn is an ACUTE issue, I didn’t exactly plan the birthday. B). When I called a month prior you told me the ideal time to come in was 3 days later, why should Wednesday babies not get ideal treatment?
They eventually obliged as I said if they couldn’t take me I would go else where. We went in for the appointment on Saturday. I was unable to see Dr. Sopas (which was understandable since it was a weekend appointment), and I found the doctor we did see to be rather cold. In fact she made me cry lecturing me about bringing my newborn in on a Saturday as that is when all the sick kids come in (I guess on Mondays only healthy kids come, right!?). She was not amazing, but we kept our original Monday appt to give Dr. Sopas a chance.
Dr. Sopas was better, but not worth dealing with the practice. No one calls you back, the nursing staff is not friendly (even with the babies!) it was all very cold. Their nurses can’t even hold your babies I guess as a liability issue? They wouldn’t even go as far to adjust my baby’s position on the scale. I also found the offices dirty.
Obviously, I switched after two appointments and have been using Chop homecare network. Everyone in that office has been incredibly friendly, and even though I was stressed and not sleeping more so than ever before in my life, no one has managed to make me cry!
****edit 10÷1÷2014 nearly 15 months after this incident one of the doctors at the practice reached out to me. He seemed very sincere and listened to my issues and responded promptly. I am leaving my review because this is what actually happened to me, but it is worth noting that someone apologized for what happened and listened to my suggestions. Hopefully this was an isolated incident!

The pediatricians are great here but the biggest issue is when you need to talk to a pediatrician you get put on hold for at least 15 min before speaking to a receptionist and another 30 – 40 min before being able to speak to a doctor.