Taylor’s Boats

This note is an addendum to a previous review above. Today is July 3^rd. I received a text from the owner of Taylor Boats. He stated he had seen my review of the service department and my time and dealings and time spent with them. He asked that I would call regarding my concerns.
I spent a good 10 minutes chatting with Taylor and I felt he was very concerned and somewhat embarresed about the service I received. He stated he had read my review to his service department and again expressed his concerns about my experiance. Taylor was gracious about offering to square up a few things with the boat. He stated they had been changing their dealership website on the internet and my email to him may have been lost during that change. I know and understand not every encounter with a customer can be a great one. I felt that Taylor was serious about using my earlier review as a teaching and learning lesson and just a reminder to his staff of how the customer feels. Customer service is always changing and unless there is a serious attempt to always improve and get better things fall through the cracks. I feel this was an attempt and reminder to improve, learn and get better.
I appreciated his call!
GK

Service is great. Good communication withy the dealership calling me before they work on the boat letting me know the status etc. Salesman Dan was very honest and upfront. We received the best deal on a great boat. I would recommend this dealership.

Just bad costumer service. I have an older boat (2003) and asked them about a replacement part and they laughed at each other. They told me Malibu doesn’t even make parts for those years anymore. Instead of at least trying, like I asked them to, they just told me it’s not even worth looking it up. I then asked if they would recommend anyone or a place to try and they tole me there wasn’t anybody. Pretty insulting and just lazy.

Spent 20 minutes looking at boats. Not a single employee acknowledged I was there. Multiple employees made eye contact with me. Malibu may make a nice a boat but service like this won’t earn my money.