South Valley Floors

Great staff, choice of products and pricing. House refloored from top to bottom, result– great!

I love these guys! I shopped around a lot because I wanted to make sure I loved the flooring I chose, and got a reasonable price for it. It’s a big financial and time commitment, so you have to love what you choose, right? These guys stood out to me for multiple reasons:
1) They didn’t smother me when I came in. It makes me anxious when I have someone following me around and trying to sell me on everything. Shannon checked in with me so I knew she was there, then she said she would leave me to browse. I had a lady at another store follow me around and made comments that made me feel like I was taking too long and wasting her time, Shannon gave me just the right attention.
2) They knew their stuff and educated me. I wanted to be educated, not sold on a product. Every question I asked they had a solid answer for. They did a great job educating me on the pros and cons of the flooring I was looking at. A lot of the people I talked to at other stores, gave me a deer in the head lights look, or a none helpful, none educated answer.
3) Shannon was supportive of my choices. She was supportive in an objective way, not an «I want to make a sale way.» She didn’t make me feel stupid for wanting solid wood or light carpets. Every other store I looked at, I had sales people questioning why I would want A instead of B. I was very resolute on the carpet I wanted, and I had one lady tell me it was a poor choice and I should buy this other type of carpet because it had a cool feature of not absorbing moisture (it was really ugly and super far from the look I was going for). Shannon genuinely complimented my tastes and helped me understand the things I would love about my choices, and the things that could be considered draw backs.
4) They listened to me. When I said I liked a certain look, they showed me options that fit that look. I had other people hear what I said and then show me the exact opposite.
5) Wonderful job at installation. Larry and Daniel were the two people that installed my wood floors and carpet. I loved the care and pride they took in doing it. They measured carefully and made sure everything was the exact pattern I wanted (the pattern I wanted was a bit intricate, but they never complained or made comments about it, they were super positive). A cool side note, Larry has done flooring for a large portion of his life and has actually created tools that make for better quality carpet installation. I like that dedication and care for his craft.
6) Best pricing. The quality of their products and their pricing is impeccable. In pricing everything out, they and one other company came out to about the same pricing, but the other company didn’t provide the customer service experience I was looking for.
To top off the beautiful job, they sent me a hand written thank you letter in the mail. Super impressive! Love them! I would absolutely use them again, and recommend them to everyone.
I noticed the other two reviews talked about communication. To speak to that, I do feel that they could tighten up on some of their communication, but overall, it wasn’t that bad. If I didn’t get a response to my email, I called the store and got my answer. In my experience it wasn’t a big enough issue that would cause me stress or make me upset.

Good selection of flooring but horrible at communication. Alan whines to everybody about being short handed and not having days off. Meanwhile never calls back or let’s you know when your flooring has arrived. No sense of urgency!

Got engineered hardwood installed several weeks ago by south valley floors. My overall opinion is pretty good. They had some ups and downs along the way.
The main guy I worked with was helpful and even came to my house (I live very close by) while we were doing demo before installation. He gave us some advice about ripping out our existing flooring. He also came down in price on our installation and cost of materials after I found some better prices online.
They were able to get an installer out to my house quickly and the job was done in 2 days for 750sqft.
No one at the store seems very good at returning calls or staying very organized. I was told more than once i would get a call back «in five minutes» and didn’t hear back for hours if not longer. It’s fine if you don’t have the answer I need, just call when you say you will and tell me you don’t know yet.
I don’t think I necessarily got the absolute biggest steal available for wood flooring, but I’m happy enough with the price I paid and for the quality and speed of service.