Live Fish Direct

I was skeptical to order fish from a website because I have no idea what their fish look like and will not be able to pick out the fish. However, I gave these guys the benefit of the doubt and ordered from them. My order was a little over $ 250. I know that’s not a lot of money to some people, but it is to most. The order arrived a day later as promised. However, two of the fish I ordered was not included (two male trout cichlids), and one of the fish died less than an hour after he was in my tank. I took a picture of the dead fish and wrote to Josh. Someone from Live Fish Direct wrote back and claimed they never received the order for the two trout. So I sent them the confirmed order form they sent to me. At this time, they no longer have the male trout cichlids so I requested they send me 3 smaller unsexed trout to replace the 2 larger males I ordered and another cichlid to replace the dead one. They agreed. Again, when I opened up the box and discovered they only sent 2 trout instead of 3 like they have agreed to. I sent an email to Live fish direct to inform them of this. This time they claimed I only requested two, even after I forwarded them the email clearly stating I wanted 3 trout and their reply agreeing to do so. They also claimed they no longer have the trout, so I went to their website and found that they still have 4 more available (just checked again… they now have 3). Let’s forget about the dead fish, the fish I didn’t get, and how they blamed customers for their mistakes… Out of all the fish that I did receive, ½ were average at best, and the other ½ we’re very bland (very little colors and dull). They looked nothing like the pictures they showed or the videos (This is after a week of letting them adjust to my tank). I can’t remember the last time I went to a local pet store or a local breeder and spent over $ 40 – 50 for a fish and didn’t think it was beautiful or above average. I am very disappointed with these guys and because of them, I don’t think I will ever order fish online again.

All in all they have decent fish

I live in California and I bought from livefishdirect 2 times, a total of 14 cichlids. I was reluctant about getting fish online and both times the fish got here very healthy and colorful. The quality of their fish is amazing, very high quality! I would encourage anyone to buy from here. Their costumer service is amazing, Josh is a very nice guy and he knows how to take care of his business. Will be buying more from here.
Very happy here, A++
Thank you livefishdirect!