Fred Beans Hyundai of Doylestown

Rude rude rude!!! I’ve dealt with the service center twice now. Originally I work with Joe and he was great (didn’t work with him the seconds visit) but I had to take my car back a week later and from booking the appointment to dropping my car off everyone was extremely rude. I ended up telling them I’d be going to a different dealer and will never be returning.
I ended up go to a different Hyundai dealer and it took the mechanic 5 mins to figure the problem out and order me a new radio.

I have been going to Fred Beans Hyundai for over 10 years. I recently leased a 2016 Hyundai Santa-​Fe and I have had some issues/​complaints with my Sales Person after the sale closed. I have contacted the Sales Manager regarding my complaints and it seemed to have fell on deaf ears and I never heard back from him. I then contacted the owner (Fred Bean) who put me in touch with the General Manager. The General Manager took complete control of the situation and has addressed all of my concerns and he also went out of his way to ensure that my «bad» experience was turned into a «positive» experience. Jeff saved the day and retained a long standing customer. If Jeff Reeb did not assist in my complaints then my future sales, service and collision business was going elsewhere. I am giving Jeff 5 stars for his service and for his professional demeanor but the Sales Manager and this Sales Person need a refresher course in Customer Service. Since this has happened I have refereed two customer to Fred Beans Hyundai which one got into a lease and one make a purchase. Sometimes a bad experience can be turned around by the right person.

I did a search on AutoTrader for a specific car (a low mileage manual transmission Veloster) and the best deal seemed to be at Fred Beans. I went there and the car was exactly as advertised. It drove like brand new, and they even put brand new tires and new brake pads/​rotors on the car. The KBB value of this car was around $ 1200 more than they were asking, and I still was able to negotiate a lower price with them. The balance of the 10yr/​100K mile warranty was transferred, and for a small amount more I upgraded that to being bumper-​to-​bumper.
There’s a lot of bad reviews about this dealership on here. But keep in mind, most people only seek out to review something if the experience was bad. This place sells 1000s of cars and you’re looking at dozens of reviews. Give them a chance and use some sense when you shop. If you don’t like the deal, don’t buy it. But I’m happy with the way they treated ME.

Just had a great lunch at McCools after a waste of time at fred beans Hyundai,
I looked at cars on line and got a call from Patrick, I told him we were shopping on a Saturday bit he still pestered me with daily phone calls. Told him we would be down about 12:30 1:00 and got there at 12:25.
After waiting inside for 10 minuets we walked outside to look around. After 5 minuets of that I called to say hey were still here. We went inside for another 10 minuets as sales person after salesperson walked by not making eye contact! The chick behind the counter called him and paged him, he was in an office with 4 other so called sales people bullshiting. We finally got tired of waiting and left. If this is how they treat a new customer how will they treat you if a problem arises. We were looking at used but decided on new. NOT FROM HERE!

Fred beans Hyundai– well they love to sell you a car. They tout their roadside assistance in case you break down. Unfortunately I needed to use their services the other day. They connected me with a towing company but the tow company WOULD NOT take me as a passenger either home or somewhere safe. When your car breaks down on a road at 9pm at night and you’re a middle aged woman being told that they’d be happy to care for YOUR CAR but you yourself are out of luck… And there you are roadside at night, makes you wonder about the company’s character. I would think Mr Beans should review who he is linking his company and how their business practices affect his company’s rep.
Thank goodness I have a sister who was home who answered the phone

Worst dealership ever I went to the Fred Beans Ford. They sold us an esacpe without head rests which is illegal since they are federally mandated. Save yourself the grief go somehwere else!

Went to 5 car dealerships before going to Fred Beans. We did our homework and all 5 dealers gave us the same trade-​in price for our car. After checking KBB, NADA and Edmunds we knew the value of our trade. Surprise… Fred Beans insulted us by offering $ 2000.00 less! And to add insult they printed out a trade-​in sheet from Edmunds that justified their price. Why was the sheet we printed much more? They must have erroneously (?) entered the data on our car to make it appear cheaper! We immediately felt scammed and left the showroom.
However…my wife was absolutely in love with the particular car we went there to purchase and after more negotiatiing we were able to squeeze $ 500 more out of them.
The salesperson was not trained well enough to show the vehicle, they would not let us drive it unless there was an employee onboard (it was a 2 seater), they were unable to explain ‘their’ warranty. We picked up the car at 5pm and since they did not contact our insurance company («‘we aren’t allowed to») like all of the other dealers do, we were unable to use the vehicle that weekend.
This was our first and last purchase from Fred Beans Hyundai.

1. Would not let us take the car to a mechanic prior to purchasing.
2. They do not negotiate price.
So it was the 3^rd of July when I put the down payment on a used toyota they got from a trade in. They told me to come in on the 9^th after the holiday because the car would not be ready until then. When I called them on my way to the appointment to let them know that I was going to take it to a mechanic due to a car fax not listing services and for my own personal relief — they started playing games.
Eventually I got a voicemail while I was driving to the place from the salesman saying «we can’t allow you to take the car to the mechanic before doing the paperwork to buy it because this car is HOT HOT HOT and this has been DRAGGING ON»
You guys told ME that the car wasn’t ready and told me when to come in. So obviously I wouldn’t buy a used car without taking it to a mechanic and I certainly was not going to bank on their «3 day guarantee»
Eventually I had my father call the man back to break the deal because I was completely turned off by the place. The guy tried to negotiate with my dad to let them take it to the mechanic the next morning. No thanks, I want to do that part myself.
I’m a young college graduate, this purchase is a big deal to me and I wanted to feel good and safe about my purchase. Unfortunately they were pushy and ridiculous. The salesman did email me apologizing for his managers decision to not let me get the vehicle checked out. It was a shame because I liked the car a lot and was excited to purchase it. But hey, seems like I dodged the bullet — shady and abrasive situation.

i needed a new car. i researched the car i wanted. i went to the closest dealership to my house and asked them for a specific car. there was no need to «sell» me on a car.
2013 hyundai sonata hybrid loaded.
sales: 1 star
bait and switched me when i went to pick up the car. did not have exactly what i wanted. tried 3 – 4 times to sell me on something i did not want.
service: 1 star. one hour for oil change with appointment set up. greasy fingers on hood if freshly washed car afterwards. weak. this was my first foray into service.
i will be updating as i return but so far its been dismal. i would go to a different dealership next time. i was just trying to buy locally… (korea is local, right?!)
i thought these 1950s car salesman days would be over with the advent of the interwebs…

My experience there was great! I was in and out in 2 hours, my sales guy jayson was awesome, and Dave in the financial department really helped me out. He even notified me a few days after I purchased and got me a lower I interest rate! I would absolutely go back!

This review concerns the service dept, as I’ve not purchased — and never will — a car at Fred Beans. Took my 2007 Sonata in for recommended 75 000 mile service, and they told me two front ball joints had excessive play and needed to be replaced. Also, a control arm bushing was shot and required replacement of both front control arms along with an alignment. Total — about $ 900. Took vehicle to two other repair shops for confirmation, and neither of the other shops told me I needed any of the repairs recommended by Fred Beans. When I questioned the second and third shops specifically about the repairs Fred Beans wanted to do, both said the ball joints and control arm bushings were in good shape and would pass inspection without any problems.
I concluded from the above that Fred Beans, like many other disreputable auto repair shops, will fabricate problems just to put money into its own pockets.

Called them about a used car posted on the internet. They told me to come in and check it out two days later as an appointment. Arrived at dealership, and the car wasn’t even there, it was at the detail location.
After some wait, we got in a hot car and drove like 3 miles to this location. First thought, «you had plenty of time, couldn’t somebody just bring the car to the dealership?» OK, maybe they were really busy and were rushing to make sure this car was spotless for us to see.
Well, the car was there. Dirty. Filthy. Gooey steering wheel. Kids toys, socks, and spills everywhere. Makeup on compartment. Coins. Dirt… Are you kidding me?
«Oh, we can get it cleaned out for you»…So I have to come back another day, and drive the 30 minutes each way again on top of the time you made me waste? «So, what do you think?»…Me: «I’m not buying this car the way it looks. I don’t even know if it has scratches, because it’s covered in dirt». I just wasted this trip and half of my Saturday.
We drove back to the dealership and sat down. He started doing paperwork for the price and invoice of the car. I said: «don’t worry about that, we’ll talk about the price when (if) I come back.». He said: «Oh, we don’t negotiate. It’s our policy. We already price our cars low enough».
Some nerve! First, how did you even price a car, when you don’t even know what it looks like or the condition? Secondly, buddy, heaven is negotiable. Don’t be telling me «we don’t negotiate»…we’ll see about that.

Bought a second Hyundai Sonata from FB (A 2012, we also have a 2006).
Got about $ 500 in «credits» for buying a second time (whoopie!).
So far, so good — we’ve had the car about three minutes.

rude. just got off the phone with them. not a personable service man that I was connected to. Also was reminded of last time I dealt with them and a free check up under warranty turned into a $ 200 mysterious flat tire, that I never had in the first place.

Do not purchase a car from Fred Beans if you are looking to purchase it outright. Purchasing a car outright has been an absolute nightmare. I purchased my car on April 30^th and, while I absolutely love my Elantra Touring, I wish I had found a different dealership to go to than Fred Beans.
Much like Sub S mentioned, I wound up sitting around the dealership for hours waiting for someone to finalize my paperwork. I guess they thought I had nothing better to do than to sit around all Saturday waiting for them to graciously accept my payment for my car. Of course, by the time they did process my paperwork, the dealership was technically closed so you could imagine what sort of stellar service I received from everyone as far as making sure that I was completely satisfied… everyone just wanted to go home. I was willing to overlook all of that nonsense until the shenanigans started.
It took a few months to get my license plate and registration, which wouldn’t have been that big of an issue for me had the temp tags they gave me been valid for longer than 30 days and had it not required a lot of prodding on my part to even get someone to address the issue.
Fast forward to today, almost 6 months after purchasing my car and I still have not gotten my title. Why? Because, somehow, it was mistakenly sent to the Hyundai Finance Department. Never mind the fact that my car was NOT financed and was purchased outright. Now I’m being told that it could take months from now to get my title. Excuse me? No, I don’t think so. I’ve waited almost 6 months as it is and that title is rightfully mine.
So, if you’re going to be in the market for a Hyundai, find a different dealership besides Fred Beans. It’s not worth the hassle.

It should be a –1 star but it doesnt go that low. I didn’t even get to buy my car here! My previous car had blown its engine and I had no way to get out to dealerships to shop in person so I had to use the computer. I spent about 10 days online dealing w/​their loser internet sales manager Jeramie. The idiot man-​child could not give a straight answer on any question I asked him until I asked it at least 3x or more! I asked about a timing belt and if he knew if it was replaced on the vehicle – he sends me a service record from their dealership w/​a bunch of codes on it and the word –timing belt. I ended up having to call the service dept on my own and asking them to decipher it for me. I also wanted to pay cash but was limited in my amount and asked if they would drop the price of the car a few hundred so I didnt go over the limit – we all expect to haggle a bit and we also know most of the «fees» are bogus. I kept getting hemming and hawing about if they could or not and when I called to speak to him 5x he was always «unavailable». I finally got fed up and sent him a curt email saying can u answer the freakin question can we make this deal or not?!! i got a response the following afternoon saying he had sold the car the night before!!! I had told him I would send him a deposit to hold it in 2 previous emails I sent him but I guess he didn’t read that part along with my questions. Luckily I hadn’t yet taken the on-​line service survey they had sent me yet so I tossed him under the bus but good and will NEVER even look at them again AND they lost a 2^nd customer as my son is going to be carshopping this summer! Don’t waste your time with them find somewhere. So much for going by good reputation!

Do yourself a favor and go to another dealer.
I can’t think of a worse experience at a car dealership. I went here because the place seemed to have a good reputation. The service is horrendous and not worth the premium you pay for a named dealership.
We went in, test-​drove the car and people were falling all over each other to help us. When we decided to buy the car we were sat down for the usual Sales Manager closing and the guy definitely was dismayed when I told him I was paying cash and started negotiating the price. They tried to ice us by leaving us in the room while they checked various managers etc. I checked in on the crew time to time and they were hanging out in the Sales Manager’s office. Finally I went into the office and just stood there until the manager got my paperwork ready. 6 hours of my Saturday gone and I WAS BUYING A CAR. Not that I expect to be treated with dignity at a car dealership, but to make customers wait for 6 hours when its clearly not busy is not the key to customer experience awards.
Fast Forward 2 months, and I still haven’t seen the title and registration. Apparently paperwork gets lost at Fred Beans quite a bit. Worst part is they charged something like $ 250 for the registration etc.
A month later, I bought a Volvo from Keystone Volvo in Doylestown. Title, Tags and Registration for free and all delivered the same day along with my car.
Will gladly buy another car at Keystone or any of the other dealerships before I go back to this place. Never again Fred Beans.
I am thoroughly surprised. Wondering if Mr. Beans needs to go find out what’s happening here.
Pros: They have a big selection and if you buy a new car, no doubt they will treat you kindly.
Con: The salespeople are actively unhelpful.