Central Bucks Family Practice

Always the best care when going to Central Bucks Family Practice. The docs, nurses and staff are all top notch. No waiting time, expert medical care, great follow up.

I try and call to make an appointment, the receptionist treated me as if I was an alien. When asked for the reason for my visit I said «personal» and then gave me an attitude that I needed to give her «details». You are not my physician and I do not need to give you that information. I’ve been using this practice for 10+ years and sadly have only seen these receptionists get their noses up about everything, every single time. If I didn’t know Dr. Smith and Dr. Lewcun (great physicians) I would not come here based on the receptionists alone. With more and more choices in the healthcare arena I wish this practice would put more emphasis on customer service.

Terrible office staff — extremely hard to work with and it feels like you have to kiss their butts to get anything you need done (appts, physicals, calls to the nurse/​dr, etc). LOVED dr Laphen but the doylestown office feels very separated — the front office staff and the back medical staff. Tried to ignore the dread I would feel whenever I needed to contact the office since my kids had a good rapport with their doctor but after my last experience — no more!
Attempted to make an appt with susan for my three boys with dr Laphen. In an annoyed tone, she told me that this was impossible although I was able to make their appts together last year. After what felt like pulling teeth since she didn’t want to help me, I finally backed down and asked for my oldest to have his appt made for the 17^th. When I came in for his appt, I was told it was actually scheduled for the 14^th. When I responded frustrated, Tammy rudely cut me off and said «you’re not going to get anything accomplished talking to me like that.» I tried to calmly explain to her I was frustrated and she cut me off again and said I’m not dealing with you and got up and walked away. I asked to speak to the manager who was apparently on the phone at the time. After waiting about 10mins, seeing the manager’s door open and Tammy talking with an older woman, I asked if the manager was off the phone. The office manager came to the window and said she was waiting to talk to the doctor to see if they could squeeze my son in. When I asked what time she said 5:45 (my appt was for 2:30). Without discussing anything with me first and keeping me waiting with no contact, I couldn’t make that time work. Would’ve saved myself 20mins if she just talked to me first. And, to add insult to injury, when I explained I didn’t receive a heads up call on the 13^th if my appt was really scheduled for the 14^th (I received 2 «make an appt for a flu shot» vms that week), the office manager responded with «Susan is very good about making that call of she said she did.» My son was out of state that whole week looking at colleges with my husband — I can guarantee if I got that call I would’ve called in right away since he wasn’t even in the state that whole week and it took 3 weeks to make that appt on the 17^th.
All in all, I’m sad to leave dr Laphen but we are still customers of your business, not just patients, and sorry to say but there’s a plethora of other family practices in the area we can go to without all the bs it takes to go through the front staff at central bucks family practice. The irony of the whole situation is that another mom in the waiting room tapped me on the shoulder to agree with me that their front staff is unbelievably rude and unfriendly. If you’re looking for a warm, fuzzy, welcoming feeling at your doctors office then don’t come here … Go somewhere far, far away!

After trying again, I was helped and received great service in this center. Excellent nurses and Doctor.

The doctor himself that I have seen is this practice, great ! «Answers questions, spends adequate time to go over things as well as exam, etc».
Office, small but clean
Wait time, adequate (10 mins at most)
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Office staff — «Just impossible to deal with». From appts, to med refills, etc Office Manager doesn’t stack up either. Sad, since the doctor I’ve seen is a pretty good doctor !
Time to find different primary, «why do they always have staff like this»? Its ashame, cause the doctor is a good guy… doubt he or the other doctors, realizes the patients go through «way too much» with the office run around !