Orangetheory Fitness

I love OTF downtown. Anna, Jose, Nimai, Amanda and Michelle will give you a killer workout and will convince you that the torture is somehow fun. I don’t know how they do it but two years later I can’t stop going back for more. It’s a great workout with motivating coaches and a fun crowd around you. Anthony manages the business really well making it an all around exceptional experience. If you’re on the fence, go give it a try and you’ll be hooked instantly.

I love orange theory! I hate gyms and working out, first because I have no idea what to do at a gym! I am a runner and that is all I have done for years, but I never weight trained. My coworker decided that as a gift she was going to sing me up for a 8 classes of OT and I fell in love! I like being pushed to my max! Classes can get a little packed but they can have from 2 groups to 3 groups, I like up to 2 groups. I am a regular and I have to say I see definition on my body, if I was better with my food I would totally be fitter.

I love this Orange Theory location as well as the one in Coral Gables (different owners and trainers). If you want an intense workout in less than one hour and you are up for running, rowing, and weight training intervals, at least try a (complimentary) class. The front desk staff are friendly. The trainers are also extremely friendly and they push you to have a great workout. If you go to the classes often and at the same time, you can make a few acquaintances and even friends — who can help you stay accountable for working out. The gym is very clean, and the workout mats, benches, TRX bands, and some of the free weights are all brand new. All in all, this is a great workout and a great gym, especially if you have limited time to exercise.

Good trainers, polite and helpful desk staff, rude and insulting manager Anthony.
My first time visiting OTF the AC was not working and I wasn’t informed until after I paid and the class was beginning. Having never taken the class, I didn’t know what to expect and tried to do as much as I could (having to modify on the treadmill to avoid overheating). After the class I requested a refund or credit in my account, as the conditions were miserable but the workout was solid. After 3 messages, I finally got the manager Anthony on the phone, who accused me of never wanting to pay for the class and using the AC as an excuse to get out of paying for it altogether. Saying that if it was so bad, I shouldn’t have stayed for the class. Being a trainer in NYC myself, I understand that schedule restrictions make it so that sometimes you have to suffer through undesirable conditions just to get your workout in, and that the manager will make it up to you on the back end. There have been times the sound has been wonky or indeed, the AC, in my class, in which case the manager has always offered an additional credit in a client’s account at no charge. Understanding this process, I tried to explain to Anthony, who thought that made no sense at all. I tried multiple times to explain that this would definitely affect any possibility of future business with me, to which he replied he didn’t care because I am not a Miami local. I informed him that I visit Miami 5 – 6 times a year and there is an OTF down the street from my office in NYC, to which he didn’t care.
Once I brought up again that the conditions were unsafe to work out in, he reiterated that I was a trainer, and then went on to ask «why I couldn’t handle a little heat.» He went on to say that nobody else «seemed to have a problem.»
I have never been treated so poorly in fitness before– I complimented the instructor and the desk staff to let him know that my only complaint was the AC, that I enjoyed the workout and would like a reason to come back. Again he replied that he wasn’t concerned with my future business, that NYC is owned separately.
In conclusion, he said he wouldn’t be doing anything to make my experience better. I have since called the corporate office and am leaving this review, not to trash the instructor or the class, but to call to attention a flaw in management that could ruin plenty of potential business in the future. Do better, Anthony. Your staff does.

I have been training at OT downtown for over a year now and have only good things to say about the staff and the place. I go on Mondays and Wednesday’s whenever I can. Trainers on those days are great, they are always watching closely for everybody to do things right and give different alternatives for different levels. I enjoy how at the end of the class I’m exhausted. Ana always delivers a great work out, thanks Ana for playing some AC/​DC!!! You rock!!!

this is a mix of Bootcamp and Cardio. about half the class is spent on a treadmill or rowing, the other half body weight exercises.
what I like: they monitor your heart rate and you can decide to increase or decrease intensity given that.
–exercises not too easy
–hot teacher
could be better: more attention to students positioning
less yelling more focus on what we are doing, class gets confusing (even though I took crossfit classes).

I did my first OTF session the second week of July, feeling like I needed to get back into shape and needing a jump start. A friend invited me to try it out since it’s local and the first two classes were free. After falling in love with it, I signed up for the première unlimited monthly packages. I now go every morning! I travel to Southern California every other week for work and I love that I can also workout at a location close to my hotel.
The staff at this location have become friends and they push me to go harder and beat my personal best records. Sonia, Anna, Amanda, Nemai, Jose and Michelle are all amazing coaches. They have great playlists (and take suggestions) that keep you pumped for the entire session.
Yes I drank the orange Kool-​Aid and I’m now part of this cult-​workout-​group and I love it!

Jose was great at making me feel comfortable and very motivating. I took a break from working out for the last few months-​so I wanted to make up for lost time. I’m glad I started here!

What an awesome experience! I hate working out, so I figured I would try Orange Theory. Thanks to the Manager Anthony I now look forward to working out. He is not only handsome, but he is very helpful and knowledgeable. He took the extra time to explain the work out concept and the membership options. I am looking forward to my next work out.

I first fell in love with OTF 3 years ago when I took my first class at the Aventura location. Unfortunately I am one of those «1 day on/​2 days off» fitness people. I start off my week full of motivation, but by the end of the week that feeling dissipates and I tend to loose my drive. I kept falling into this unhealthy cycle until I came across OTF. This is a truly revolutionary full body workout which uses the science of Heart-​Rate Based Treadmill Interval Training, the efficiency of Indoor Rowing and Weight Training Blocks. All that said, it’s the trainers and staff who keep you motivated and coming back for more!
Last week I tried DT Miami Studio for the first time and they did not disappoint. The studio is really nice, trendy and clean. The music was awesome, which just keeps you pumped throughout the workout. Amanda’s class simply rocked! Front desk girls got me in to the class in a matter of minutes even though I accidentally messed up my online reservation. The parking situation was actually surprisingly easy for downtown area. I valeted my car at a discounted rate ($ 3.00) pre-​negotiated by the DT Miami OTF management, so I’m not sure what’s all the fuss is about.
If you live in or near DT Miami and want to keep your bod hot and tight, this studio is your ultimate destination.

I’ve been going to this gym about 2x a week for a little over a year (since April of last year) so clearly I’m pretty happy with the product I’m getting. I love the classes and most of the trainers (especially Anna — I always feel like I’m getting the best workout with her), and it’s great that after a little while the front desk staff really gets to know you. Even still, I have experienced a lot of the same issues/​concerns as some other posters, so I feel there’s room for improvement here.
+Parking — it’s about as horrible as everyone says. Honestly I usually don’t have that much trouble finding parking, but that’s because I don’t mind a few blocks walk. Anything closer than that that isn’t going to charge you $ 8 — forget about it. Even though the valet is only $ 3 when validated, I had such a horrible experience here once with the valet guys that I never parked my car here again. I’d rather walk from home.
+Heart Rate Monitors — this is something that has shown improvement (I think since they added more classes they also had to invest in more monitors, so this could be part of it) but is still really annoying when it happens to you. I understand it’s still a great workout, but I’m very much personally motivated by the numbers on the screen and it’s one of the main reasons I choose this workout. I do believe if you have to go through a class where your monitor isn’t working you’re not getting your money’s worth. Unfortunately they don’t necessarily agree
+Trial Class — recently I invited someone to come join a class with me. I’m not sure how they determined this but they told him that because he «didn’t live in the area» he didn’t qualify for a trial class. Since he had already agreed to come with me he ended up paying a ridiculous amount just to join the one class ($ 20-​$ 25 I think?). What does it matter if he doesn’t live nearby if that’s the gym he’s planning to attend? Maybe he works nearby, or maybe he’s coming to the gym with someone else (like me!). Obviously this isn’t going to keep ME from coming back but if this was my first time experience with a business I would never return.
Again, it’s an excellent workout with a great staff of receptionists and trainers, but the location is not ideal and some of their policies could definitely use work.

I recently moved closer to this OTF location after being a member in the Gables for over a year. I hoped I would love it as much as the other, but that wasn’t the case so I ended up switching gyms completely.
For starters, parking is a huge hassle. You can either valet in the Vizcayne and pay $ 3, or find street parking. If you go to any class other than 8:00 am or earlier, you aren’t going to find street parking. On my first visit, I made the mistake of parking close to Bayfront Park and couldn’t pay less than $ 8. If you attend the gym regularly, you’ll end up adding around $ 60 to your monthly gym membership
I’ve been to a handful of OTF gyms and the classes are the same, but the instructors can really make a difference. I tried a few different people here, and Sonya was my favorite. Some were more interested in what music they were playing or staring at their phone the majority of the class, rather than making sure the exercises were being performed correctly. The music was also rarely my cup of tea.
The rowers seemed a little off kilter, with some functioning a lot better than others, and many not having the proper footplates for those with smaller feet.
If I hadn’t had the opportunity to explore other OTFs, I may not think this place to be as subpar, but unfortunately, it just never did it for me.

After reading the reviews listed below, i’m a little stunned in disbelief. I’ve been training at the Downtown location for about a year now and i’ve had nothing but amazing experiences. ALL of the staff including trainers and management are very professional, address you by name and remember any injuries you’ve had throughout your duration of attendance. I’ve never had a class that’s replicated the same exact workout routine which keeps your body from going on a workout plateau.
Sure, traffic and parking can sometimes be an issue, but let’s face it, it’s Downtown Miami… no matter where you go parking is an issue. side note: they validate your valet ticket if you park in the bldg.
There have been a few classes where the heart rate monitoring system was malfunctioning. However, this doesn’t change the trainers ability to target the zones and get you to your orange. You don’t need a heart rate monitor to push yourself through a good workout.
I love everything about OTF and it’s workout structure, but this specific location motivates me to keep at it and reach the goals i’ve set for myself! I highly recommend it to all of my friends and colleagues looking to better themselves.

I hate to do this to orangetheory fitness because I love the New York location, but this location gives the brand a horrible reputation! Let’s start by saying that I’m writing my review during the time I should be in my class I signed up.
First off, I’m a première member with the unlimited membership, so while traveling to Miami for work I was excited to drop in and get my work out in. When I walked in no one greeted me unlike the New York location who always greets people when they walk in. They had no electronic lockers and not enough lockers so I had to go to the cvs to buy a locker.
The aesthetics don’t bother me, but It was the treatment of the coach and the class that really got me. They OVERBOOKED the class so when the class split up the coach made the weight training portion into a partner workout.
Not at all how the workout was planned. On the screen it showed 150 m row then the 4 workouts followed by another 150 m row and so forth. I’m not opposed to partner workout if they are designed for it. This was not the case!
Secondly the coach was yelling through the mic and didn’t even explain the workout. He just said «pair up in partners do this go» not how the coaches treat us in the New York location. Everyone was lost and asking each other what to do. I stopped the coach and told him «we can’t understand and you’re yelling through the mic» he looked at me and said ok and…
I was appalled! The coaches in the nuclear location are all super sweet and helpful. So, I just put the weight down and walked out.
Now, I’ve been doing Orange theory for over month and go at least 4 times a week. I’m not a novice when it comes to the concept and I’m athletic so if I could not understand it then there’s a problem!!!
This location should close down before they give the other locations a bad name!!! u

Look at the response from this business manger and see for yourself what I had to endure.
Sorry guys but I think you have the wrong people running this business.
They had the audacity to respond to me and call me «Michael»?!?
Is this some sort of joke?
Or Is this because I have had the same issues as other patrons?
If there’s a problem, address the person with tact and respect.
I would have had no issues updating my review to reflect this.
Read all the reviews posted by real customers like myself and not their «friends» and you make the choice.
Workout could be good if it actually worked and you got what you you paid for.
To pay for arrogance and lack of functioning equipment and rudeness is not my cup of tea nor is it anyone’s whom I deal with.
Downtown orange theory is not the place for me.

Huge fan of OTF but this location is terrible!!! First complaint when signing up lady did not ask which credit card I would like to use and immediately charged the wrong card. Second complaint was overcharged 2 months in a row for the membership called to complain and it was like they didn’t care!!! All about making money and not keep clients happy. Terrible location and absolutely no parking. Instructors are nice but thats about it.

I am a big fan of OTF and have participated in classes in four different cities while traveling. Unfortunately, I am not impressed with the management at the Downtown Miami Vizcayne location. I have frequently experienced heart monitors that are not working at the downtown Miami studio. When I complained to the manager, he rudely told me that he still had to pay the instructor whether my pod worked or not and, therefore, I was being charged for the classes. On the other hand, I have received EXCELLENT customer service at the Coral Gables location and would highly recommend that studio. While the downtown location is more convenient for me, I am so disgusted with the manager’s attitude that I drive to Coral Gables whenever I am able.
My sister belongs to an OTF in Atlanta and they have not charged her on the rare occasion when a heart monitor was not functioning so clearly this is not a company policy. The management at the Miami Downtown location is simply not accommodating and doesn’t seem to care about losing business.
Other than the poor management, most of the instructors at the Downtown location are very good, especially Duyane and Sonia. I always feel that I receive a good workout but it is difficult to monitor without a working pod to register whether certain heart rate levels have been reached.
Bottom line — if you are considering joining OTF in the Miami area, I highly recommend the Coral Gables location over the Downtown Vizcayne studio. In addition to better customer service, the Coral Gables instructors are ALL fantastic.

How do you say used car salesman???
I think only once ever Ive written an unfavorable review. I’m def the guy that believes if you don’t have something nice to say don’t say it. BUT orange theory downtown pissed me off so bad this morning that I had to share with all.
The concept is cool.
Interval training based on heart rates. Different zones equating to different heart rates and monitoring them on a television screen thru out the workout. Only problem is more then half the time I went the monitors didn’t work.
So what would make this different then la fitness or even the gyms we have in our buildings?!?
I went mon-​fri every day for a month and more then half the time I couldn’t monitor my progress of stay on top of my heart rate because simply put, the system wouldn’t work.
The very system that makes the place orange theory.
I called this morning to ask about canceling.
I said id actually consider going back after they let me know that they fixed /​updated the system and I asked for the employee that answered the phone to send me the form.
Seemed simple enough right?!?
Only for this complete scum bag used car salesman manager to call me back an hour later and tell me I couldn’t get a refund and to keep bringing up a cancelation policy?!?
I’ve been a member for a month so I would have had to cancel the day I signed up in order to not get charged for the next month!!!
When he and all your staff know that the system they have is full of problems!!!
I literally went from thinking to myself,
I’ll give them a month to work out the issues and I’ll go back in January, to having to call and dispute the charges w the credit card company and telling this (blank*#!€) manager I would never step foot back in the place again.
That manager guy is a problem and should NEVER EVERRRRRR be in a position to deal with customers and or customer service everrrrrrr!
if I have to spend a ton of money in legal fees to dispute this I will just for principal.
Not to mention writing my pr company involved.
The trainers and all the staff are pretty nice but Managment is a problem. This is a gym not a jail.
Then he tells me he «deals with chargebacks all the time and they may temporarily credit back my account but it will reappear later.»
Are you out of your mind!!!
If you did the right thing by customers why on the world would you have to deal with chargebacks???
Clearly not the brightest bulb in the pack.
If you are even thinking about this place be warned.
The heart rate monitor system worked less then half the time for the entire month I was a member and instead of saying we are sorry and we’d love to have you back they tell me I’m already charged for a new month and I won’t get a refund!!!
Scum bag central in my books!
Who the heck needs a headache like that with a gym???

Just signed up! The staff are actually very nice and helpful. I suggest signing up and stuff while there’s a class in session bc it can get a little hectic with everyone signing in before class !

I would like to file a formal complaint. Not only one, but two Orange Theory Miami Downtown employees have been repetitively rude to customers. I tried twice to do orientation downtown. Because of poor customer service, and parking difficulties, I ended up driving 30 minutes away to Coral Gables to do my orientation there.
Today, after having experienced poor customer twice at the Downtown Miami location (today being the third instance), Anthony was scathingly rude, aggressive, argumentative, and unprofessional. I am a new customer at Orange Theory. I did my orientation in Coral Gables. However, as I live downtown, I had liked to have my membership downtown. I came downtown today before class started. Anthony said I had to reserve the class online to be able to enter. However, there were empty spots on the rowing machines and bikes, and extra Polar straps, which leads me to think there was space available, but Anthony was just being unaccommodating on principle. As I am a new customer, I wasn’t aware I had to reserve every class online. I was under the impression that if you were a paying customer, and there was space, you could enter the class. Other clients arrived after me, and I’d like to add that they were late, & they were allowed to enter the class without checking in at the front desk. Anthony said I would be better off taking my business to the Coral Gables location. He added that I should keep my membership at the Coral Gables Orange Theory rather than moving my membership downtown, even though I live downtown. I have spoken to many Coral Gables Orange Theory customers. Many of them live downtown. I asked why they go to the Coral Gables location, and they said they receive better customer service at the Coral Gables location rather than Downtown Miami. They added that traffic is less congested and parking spaces are more readily available. My prediction is that if the Downtown Miami location continues to operate in this manner, they will rapidly lose customers to the Coral Gables location. And because Coral Gables is a 30 minute drive from downtown, customers may eventually choose to quit Orange Theory all together, because the customer service downtown is horrendous, & the drive to Coral Gables is time consuming. I am in the service industry and have worked as a customer service representative. It is my recommendation that Orange Theory Downtown Miami receive customer service training, ideally from the Coral Gables location, as it seems the problem isn’t Orange Theory in general, but the specific franchise in Downtown Miami. In the future, I would also suggest Orange Theory Downtown Miami hire employees that encourage business, rather than turn customers away. Orange Theory is a new business, and nothing is more powerful for marketing than word of mouth.
Sincerely,
Rebecca W.