Pacer Pool Services

I have used Pacer pool for 15 years and we recently moved to a new home with a Salt water pool. Since this system was new to us, we wanted a tutorial on how to run, maintain and a «check up» for the current condition and needs of our new pool. (There was also a small leak in one of the pumps) Pacer had done that for us 15 years ago on our original pool. I called and asked for an appointment and I was told they were running a couple weeks out as they were very busy and would schedule me in the week of June 20^th. The girl promised to call back wen she confirmed it with the service dept that day. I waited two days, called back, she said she will get back to me. Waited another week, called and Ali said they hadn’t made their schedule yet but will call me. So I waited until 2 ½ weeks went by, wanting to make sure they didn’t forget about us, called again and left a message. Ali called me back and said they were so busy and «had to take care of more important things», that she couldn’t fit me in until after July 4^th. I explained to her that the filter was running and there was some serious questions/​concerns that it wasn’t properly running. I asked for the manager and I got the owner «FRANNY». Well, let’s just say Franny needs to learn about the service industry! She said that because we have not needed them for the last two years that they were not taking on any new customers. I said we weren’t new, and always used them, in fact we bought $ 2000 cleaning system last summer from them. She said that «didn’t I get the message that she didn’t want to service us’? I really do not know where this lady is coming from, I was as polite and respectable, and I was treated like dirt. I finally just said, «wow, wow» Franny mocked me and said «wow, wow»
You know what, no one needs that kind of service. If your in the service business, it is about the customers, find another pool company, I did.