Jeff D’Ambrosio Auto Group

Wish I could give them 0 stars! First — they lied about the Jeep I purchased. The Jeep color I wanted only was available out of state so they had it shipped. I wasn’t too fond on the price but they told me «it has a tow package» etc. Well, it didn’t, and then when it came in, they acted like I was crazy because I complained about it not having the options we discussed. They promised me $ 399 a month… when I got the paperwork it was $ 430… they wouldn’t budge on the price even though we had already agreed on the price and I was told «just don’t buy a cup of coffee every morning for the next 6 years.» Second… I had the worst experience with their service department. I took my vehicle in for inspection and they told me, that my not even 3 year old vehicle needed all new brakes, rotors, etc. I was going on vacation and needed my car and to pass inspection so I paid hundred and hundred of dollars to them to have everything replaced. While I was on vacation, my brakes started smoking. Took it to a mechanic and needed to have the ROTORS AND BREAKS REPLACED AGAIN… We were left on vacation without a car for 3 days (TERRIBLE) and when I called, and spoke to the service manager to tell him that whatever they did was wrong and everything was smoking and needed to be replaced again just weeks after they replaced them, he said to me «What do you want me to do?». So I had to shell out ANOTHER $ 500+ to FIX their mistakes. Do yourself a favor, drive to Morgantown, hell Boyertown before you go here.

Sat down multiple times with a salesman here when looking to buy my new Jeep. Since he had taken me on a couple test drives I wanted to give him every opportunity to make the sale. But he wouldn’t work with me to get me where I needed to be and during the negotiations it seemed like he was doing me a favor instead of trying to provide the best service and make a sale. Not only that, but he told me that he had found the brand new Cherokee I wanted, but it would take a few weeks to get it in. I left there and went to a different dealership the very next day and two days after that I was driving off their lot in the exact Jeep I wanted for the exact pricing and financing. And no, the Jeep wasn’t on their lot. He had to get it in for me also, which he did as quickly as possible.
Now on to their service center. I decided to give it a shot because they are about three minutes from my house so by far the most convenient Jeep service center for me. I took it there for the first oil change and some recall repairs and dropped it off after hours the night before. I get a call the next day saying that the work had been done and I owed for a synthetic oil change, which was about double the price of a regular oil change (which is overpriced to start with!). At no point did I request that and at no point did I get a call asking exactly what I wanted. The service manager said that is what’s required by the owners manual, but I checked the owner’s manual and it does not say that you need to have a synthetic oil change. The only reason for the 2^nd star in the rating is that the service manager reduced the charge to a regular oil change.
In addition to the repairs, I asked them to give me an estimate for a large scratch I had on the back of the car. I was informed that they don’t do body work there, but that he took pictures and sent them out for an estimate. Okay, no problem. Except that it’s over a month later and I haven’t heard anything back at all. The hold up may be due to the shop where they sent the pictures (which I didn’t get the name of), but a month for an estimate is ridiculous and as their customer they should have contacted me.
I’ve had enough bad experiences with this place to believe that they’re more concerned about their billboards and tv commercials than they are about providing real customer service.

I purchased a NEW 2015 Fiat 500c ABARTH (my second Fiat). I admit the sales process went smoothly. After I drove off the dealership lot it was as if I didn’t exist or buy a car from them. I was given the run around with regard to receiving my recent college graduate discount (still do not know if I received it) I was made to jump through hoops to prove I graduated (the diploma wasn’t good enough). I believe it’s made to be frustrating so people give up during the process and forfeit their discount. Without going into detail, I have issues with the car which are still unresolved (one is a definite safety issue, as I cannot drive the car at night without concern). Emails went unanswered-​it is as if I didn’t exist. I had to elevate my complaints to Fiat corporation and the case is still open. THERE IS ABSOLUTELY NO FOLLOW THROUGH FROM THE SALESMAN, ERIK. The manager, Edgar gave me attitude because I gave the dealership low marks on the survey that Fiat emails. Edgar… not a great way to try to correct an issue that YOUR dealership has. BTW, the salesman through the whole sales process was telling me how hot is girlfriend is… frankly, I do not care. Spend less time thinking of your «hot» girlfriend and more time paying attention to your job would be my advice. Definitely never buying a Fiat again and definitely never buying anything from D’Ambrosio.

Looking for a new car? We were considering a new Fiat and popped into the Fraser location. We left smiling with a new car and fare trade in. We hugged the dealer who gave us top-​notch service and was able to help us get a really good price on a brand new four-​door Fiat. Look for Edger Floyd who knows everything about the vehicle even some cool tricks and will take is time to show you all the bells and whistles. My daughter picked up the car and was able to have a total walk-​through he treated her as if she was his daughter. We loved working with him. We never met him before and he treated us like family. Another important factor was he gave us personal space to talk and figure out if we could make this happen. The Fiat is a great car for a 20-​year-​old driver looking for a fun ride, zippy speed and lots of comfort in a compact car. I’m considering getting one for myself in the future… Thank you Fiat in Frasier you guys rocked. I cannot say enough good things about this dealership mention my name when you meet Edger so he knows how much We appreciate him.

I went to Jeff D’Ambrosio on 10÷18÷14 to look at a Mitsubishi Lancer. This was, hands down, the best car dealership experience I have had (and I have had my share of awful ones!). Everyone was incredibly nice, and worked to put me in a car I love without breaking my budget. I would definitely recommend them to anyone in the market for a new car. It was a very pleasant, no-​pressure experience.

Wish I could give this place negative stars. Some of the worst sales people I’ve ever had the dipleasure of dealing with. While they had the lowest price they continually lie about everything. Was in the market for a new car, large cash down payment and no trade, meaning no negative equity. Was given the run around for nearly a week while they stated they had the car I was looking for yet couldn’t tell me where it was located or show me a single picture. On multiple occasions I was told I’d receive a call back with answers to my questions, which never happened. Asked if a car on their lot has a specific package and it took them two day to call back with an answer. I should also mention that the only reason I got an actually response was through filing a complaint with VW of America. STAY AWAY!!! Especially the sales consult Jason and general manager Dennis Campbell. Dennis was the most rude person Ive ever had the displeasure of speaking with. Continually will talk over you and try and talk his way around questions rather than providing straight answers. Again, STAY AWAY!!!

We bought our first Fiat Abarth tonight from Edgar Floyd! He was extremely kind and very knowledgeable about these cars! He made this the best car buying experience we have had in 15 years!!! Glad to give them our business and most of all, our trust!!!

My daughter was shopping around for her first car and went to Fred Beans which was just a nightmare! I then took her to Jeff D’Ambrosio and met with Dave Baldwin. It was such a wonderful experience all around. My daughter got everything she’s always wanted in her new car. I can’t say enough about Jeff D’Ambrosio and Dave Baldwin! You guys rock!!! My daughter drove off the lot with such a big smile it was just priceless! Thank you Dave Baldwin for everything you have done! You are the best!!!

My husband was shopping for a new Dodge Ram 1500. He visited the dealer and met with Danny (sales rep) and Alfie (sales mgr). My husband did a lot of research before buying any vehicle. He took all his documentation and other dealers offers and went up to Jeff D’Ambrosio. Danny and Alfie got the job done for my husband. When he went to dealer to show me the truck he selected they had roses for me which was a very nice touch. Paperwork was signed and my husband picked up the vehicle last weekend. He loves the truck and even more he loves the price he paid for it. Danny and Alfie were great through the entire process. Very impressive. If you are looking for a vehicle get Danny and Alfie to assist you. Great customer service.

Bought my first vehicle here for a great price. Jack Deegan from their VW dealership was great. They really do a great job in making the car buying process fun again.

We purchased our sons car from Jeff D’Ambrosio last year. our son loves the car but I am writing today about the service. I picked my sons car up the other day for him, while he was away, and was astounded at how wonderful everyone in service was to me. I remember meeting Art a year ago (when he greeted us after our purchase), but I thought that was the typical purchase a car smile. But that is not the case. Art is generally interested in ensuring your service is taken care of — and ALL of the mechanics know their stuff. They take their time to talk to you like Jim did with me. I think my next car might need to be a Dodge. After 35 years of purchasing cars — service is by far the most critical. Thanks Art and crew !!!

Update 10÷22÷14: …still getting email… their version of «junk mail»…here’s a suggestion: hire a good techie and clean up your email list.
Update 7÷29÷14: Just got another email from these guys. Wow… someone puhleze show them how to use their email system.
Don’t ever, EVER give them your email address. I moved to the West coast and am still getting email ads.
I emailed them, wrote them a letter, called their manager… all to no avail. If they can’t figure out how to remove an address from their email system, I doubt I’d ever buy from them.

No one is infallible except the Pope and myself. That being said when things do not go exactly as planned it is the response to that event that shows the true character of a person or company. On a recent service visit when the outcome was not what any one expected the Jeff D’A group and his staff went the extra mile (literally) to correct things. What they did was acknowledge my concern and made sure everything was the way it was supposed to be. Many people say that customer service, pride and honesty are on the decline in business. If that is true it certainly does not apply to this company.

I have never had such a great experience when buying a car. I walked around looking around at different cars that is when Adam Hudak interduced himself. We talked about what we would need for our family and he suggested a Mitsubishi Galant. I liked the car and he worked with us to get the financing that we needed! I highly recommend this dealership and Adam Hudak.