Wells Fargo Bank

WAS a member until a few months ago… All these employees look like they came out of a South Gate night club. Attractive? Yes. Dumb as hell? Yes. Batting your eyes at me to open up additional accounts and plans won’t work. Without exaggerating this is probably the worst branch of any bank I’ve dealt with. The women that helped me should be hostesses at El Torito instead of being the overseers of my finances.

No restroom… wow!
I love Wells and other facilities are great… unfortunately this is not one of them. Sad!

I went to this Wells Fargo and I had very terrible service. Raven Neri was the woman that was called upon to help me but she did the complete opposite. She was so lazy and she didn’t try to help me in any way. She was also in a very terrible mood which didn’t make things better I stood up to her and made her help me. She shouldn’t be working there if she’s not doing her job, it seems like she doesn’t wanna be there but Raven Neri shouldn’t take it out on customers. Raven Neri better get her act together or else she’s gonna get fired she is the reason why I am switching banks. Chase is better!!! This Wells Fargo is adjacent to the Embassy Suites in Downey, CA this isn’t the one across the street from Stonewood Center

Always clean, staff usually in good mood. They greet you, they’re friendly. I recommend this bank and their services.

Worst customer service. Been the third person in the business line for a half hour and it has not moved. The consumer line seems to be moving, but the rest of the employees seem too busy with their personal conversations and keep turning a blind eye to the other five ppl waiting. Plenty of workers only about 4 or 5 of the tellers actually working. One nice lady handed me a bottle of water and now I know it’s because they don’t want anyone dying in line of dehydration. They should serve brunch while they’re at it.

Horrible customer service. I went in because I wanted to follow up on a new account I opened online and it took 14 minutes for someone to just even greet me

Raven has Horrible customer service!!!
I been going to this bank for years first time needing help other than just a deposit
Pretty much just call me a liar because I changed my name by marriage.
My card is being decline and yet the bank cant help me? I have money in my account but when I try using my card it comes up decline I go into the bank to fix the issue because I changed my name through marriage they cannot help me even though I have two forms of ID for new name and old name. Instead of even looking at the IDs she automatically refused to help me. so I left the bank with no help and yet still have a card that doesn’t work but according to them it does? I’m confused and upset never had such horrible customer service with this bank before.

Worst, slowest, longest lines, wait time, and extremely unintelligent tellers I have ever experienced in my entire life time. Every customer in line is huffing and puffing in mad frustration. If you like wasting time, this is the branch for you!

Great service Brenda Alejandra was very helpful made the process fast and easy!!! Would definitely recommend to anyone!!!

Im updating my review because the pst few times ive came to the bank ive had better service thats genuine and helpful. The waits seem to be shorter and i like that tellers always try to offer more services. Cynthia greeted me very well asked me questions, was polite and had a positive attitude.

Horrible! Horrible service! First let me add that the check I wanted to deposit is MY HARD WORKING MONEY I EARNED. So why would you deny me this?
Came in to do a SIMPLE transaction that I have done many, many times.
The teller first tells me he would not be able to deposit and give me my full amount, but he can make sure half my check is available.
NOT WHAT I ASKED the short Mexican. And he was actin high and mighty for his height. Not cool.
Simply, just wanted to deposit my check (less than 500 $)and have it be available into my account.
You would think they would do it since I’ve done this for almost 2 years now! I’ve been with my employer for 7 months. I’ve put a memo into my account saying I will cash in my checks between the 5^th and 20^th. So wtf. Oh and apparently I didn’t have enough money in my checking (292 $) and savings (900 $)
Na, so then a new employee tries to help me out. Apparently couldn’t. It’s cool. She’s new. But then some other banker named welska? Tried to help but couldn’t either. She had a huge stick up her @$$. Rude

Worse bank! Always have to stand in line for so long. Short on tellers everyday! Some bankers are nice but there customer service is annoying, they ask way too many questions

This Wells Fargo i have to say is pretty darn good, at least the times i’ve gone. What i do like about it is that they always offer water and they try their best to assist you as quickly as possible. There are probably 3 Wells Fargo banks in Downey but i’d hit up this one first.

So I absolutely love the customer service here but I have to admit their slow & they never have large amounts of money for deposits & withdrawl! They always have to order the money which takes days & days & then you still have to wait longer to receive it. I have no idea getting money regardless of any amount is difficult. They are slow and never fully staffed. ATM is the only good thing and parking stinks to make things better.

The young lady that was greeting was very attentive and gracious with the of us in line. She offered is water and had a warm smile.
I aasked if there was any way that she could get another teller open since I was in a hurry. She spoke to the people behind the counter… and got someone else to be the greeter while she opened up a window just for me! Wow, now THAT’S CUSTOMER SERVICE!!!

Horrible. I’ve been a business and personal account holder with WF for about 5 years now. I went to cash a check for a simple $ 500. It took them 25 mins to finally get approval. My clerk was nice, but her manager was a totally rude old skinny African American lady. She asked me if i signed the check myself (that would be illegal miss, dont insult me lady)
She asked me twice, asked her clerk twice, decided to call my brother the account holder and get approval. I have never been treated like this even for $ 5,000.00 checks at my Diamond Bar Branch. Even after I got approval, the manager came back and asked her clerk 2 more times if approval was good and to make sure I didn’t forge that check. She never even smiled when I looked at her, what an OLD black hag, she needs to retire as I can see her ashy hands all shaky from here Arthritis.

Very convienent location just down the street from my security office. Very friendly customer service and usually no lines with the ATMs.

This is the by far the worst bank branch ever! The lines are always out the door, with today, July 5, 2011 being no exception. I waited 20 minutes in the business line while the regular line moved at a normal pace. With no less than three «manager looking» staff just standing around watching the Casey Anthony verdict come in on the tube, bank customers had to wait in long, frustrating lines while the staff did nothing whatsoever to ease the wait. The tall African American guy in the suit is a smart ass and has no business working in a customer service position because he has zero customer service skills. We collectively asked him to open another teller window and his reply was «would you like to talk to my manager» «No» was our reply, «just please open another window» and he replied with a smirk on his face «would you like to talk to my manager» — well… this banter went on until the guy sounded like a parrot repeating himself over and over vs. politely addressing our complaints in a lucid, professional manner. This guy should be removed from the floor and put instead in the back room to count coins vs. dealing with the public because he has no customer service skills whatsoever and from the snarky, repetitive answers he gave us makes him a disgraceful bank employee.