SmileCare – Downey

I gave this local SmileCare a shot even after reading some negative reviews but I was pleasantly surprised that my visit went very well! The staff was nice and Dr. Wendy Wong was professional in her work and very caring and attentive to my needs. The negative reviews I had read must have been from a while back because my experience was a great one.

Customer service is excellent. Adelynn the hygienist knows her stuff. She educates you as she cleans your teeth. Now, I know the importance of flossing. Adelynn was able to remove everything between my teeth. Thanks to her my teeth r really clean n white. I love the way my teeth look. The waiting time wasn’t long at all and the staff are friendly.

I will give Smile Care of Downey a –00. Please everyone be aware, check with your insurance company to find out your coverage. This place tried to charge me over $ 1,400.00 for root canals and crowns, when my co-​pay was 0, and I found out because I called my insurance. I informed one of the receptionists, if I were you, I would be ultimately embarrassed working for a company such as this one. They tried to inform my ins. co. it was a type o. Thought not, just beware out there!
Signed,
Satisfied Customer (Only because I went somewhere else) What a joke!

Place is a rip off told me I needed a bunch of procedures, deep cleaning crowns root canal ect ect the funny thing was the dentist had not seen me yet it was the assistant telling me… so i said bull shit went for a second opinion up the street to bright now dental all I needed was a regular cleaning and cavity fill.

Update: everything got fixed and looks good

I came here today to have a few composites done by Dr. Wendy and have nothing but good things to say about my experience. The front desk people were prompt in checking me in, the assistant (Franny) made me feel at ease, and Dr. W was confident and knew what she was doing. I was comfortable during the entire procedure and I never doubted being in good hands. In fact, I could’ve taken a nap if it wasn’t for the fact I had forgotten to eat breakfast and was starving (note for the future, eat before dental appts). Dr. Barry also dropped in a few times to say hello, friendly guy as well.
Anyway, after the procedure was done, I ate a huge lunch and forgot I even had any dental work done. Couldn’t be happier with this place and the care I was given.

I would strongly recommend this place. They are very friendly and they always put a smile on my face. They’re always helpful and give great service.

EXCELLENT!!! EXCELLENT!!! EXCELLENT Service. I was there for an extraction. The Friendlines from the staff was overall Excellent. I loved the Urgency they demonstrate to Healthy Teeth. Dr. Wong was Phenomenal and Gental to The Touch. Dr. Wong and The Staff Put TeamWork to a whole new level. The Extraction was a Breez with little to No Pain at all. Thank Dr. Wong and Staff For Such Wonderful Service.

never go to this place it was so dirty and unproffessional they were trying to do treatment for me that usually cost about 500 dollars for 2000 dollars… besides that one of the girls who did my xrays reeked of cigarrettes so bad… i got a headache just by her doing my xrays. DONT GO THERE!!!

Horrible! The wait is ***always*** ridiculously super long! I hate it, hate it, hate it. Always dread going to the dentist for this reason and the high cost $ :/​ugh…

This was my first time at SmileCare. The first impression was average. Dated, but presentable. I was there to have a chipped filling fixed. After x-​rays, the dentist came in and talked to me about all of the other work that had to be done… she walked out and then the hygienist came in to do her assessment. The hygienist came back with an invoice for a teeth cleaning, which included an electric toothbrush I never asked for and brand name antibiotics which they have advertised on posters throughout the office.
Soon thereafter an administrator came in with another invoice for the dental work the dentist suggested. I asked questions about the specific pricing, but she did not have many answers – she based her responses on, «that’s what the system says.» When I asked to speak with the dentist she was nice, but not much helpful either. When I asked her if I should have the cleaning done or have the other dental work performed, she said I could do whichever I wanted and in her «professional» opinion, it didn’t really matter. Furthermore, she refused to fix the ONE chipped filling unless I agreed to all of the work! I left the office with quotes totaling about $ 2,500 worth of work AFTER insurance.
Needless to say, I did not have any work done at this place which, in my opinion, only wants to maximize fees and patient insurance! I asked for copies of my x-​rays so that I could have a second opinion elsewhere and was charged $ 18 too!
The one star is for the very charismatic front-​desk attendant – the only person who made this 2 hour waste of time somewhat pleasant.

Avoid this place at ALL costs. They practice unethical dentistry and take advantage of their patients. They referred me to a «specialist» for dental work that did not even need to be conducted! Staff is unorganized and unprofessional, this includes the clinical staff!!! in other words… FUCK THIS PLACE!

Worst place ever! Beside they try to take you money! They over charge medical insurance and medical credit cards! They change DRs very often and when thwy changed them dont inform you that there out of newtqork with ur insurance.

To start off the staff horrible customer service! At first the they nice greeting you, then they just want to get over you treat you like another customer with out importance. When you ask for help they just send you to another staff member then eventually tell u to wait some one will help you and if you call they say to call back. I had braces cleaning and fillings n came out to almost 5,000 horrible and they are just elongating my ortho (braces) removal process to charge me 75 bucks a month for them to do nothing just change rubber band color.
Prices and fees are not reasonable my monthly payment for ortho under contract was 149 and the thing with them are that you are charged interest over interest over EVERYTHING miss appointment $plus interest late payment $plus interest contract monthly price $plus interest from general dentistry and interest for orthodontics
Results, we all want good results right well if you do don’t go here! I do not like how my front teeth stand out the most because the two teeth next to them are not perfectly aligned. Also they only do one type of procedure each appointment instead of doing couple or several no you have to wait till next month!
Horrible worst experience. Do not recommend. Save your self time and money.

The worst dental experience you can imagine. They had one enjoyable person on staff and he was promptly transferred. Had a whole lot of disputes and was actually hung up on when discussing a charge with corporate. Terrible. Beyond. Belief.

Two of my kids use the general and one is currently seeing the ortho and we haven’t had any problems. In and out, friendly staff, I had some issues with my insurance and they were persistent and resolved the issue for me.

I actually had grrreat dental care. What makes it so bad is the office personnel — definitely unprofessional. I got scheduled for an exam and clean when my dentist was vacationing! They asked if I wanted to re-​schedule or see the dentist on duty. Yes, I waited 45 minutes in the lobby before being seated in a dental office, then another half hour. After the exam, I was told that the hygienist was on a 2-​hour lunch break; so, did I want to wait that long for my clean or re-​schedule? Why would an office manager schedule 4 desk employees in front, one dentist to see everyone waiting in the lobby, and one hygienist who had to take a lunch break?

If I could give them a negative score I would.
This is the worst Dentist office I have ever been to! I first went a few years ago and had a bad experience. I had to wait for over an hour in the waiting room then probably another 30 minutes inside. The people that take your x-​ray are really loud and mess around in the back, cursing and just chi chatting away while we all wait to be called in. NOT professional at all!
I recently decided to give them another try and my experience was even worse! I still had to wait for about an hour and when I asked one of the girls in the front how much longer I had to wait she said my chart was never puled! REALLY?! If I wouldn’t have said anything they would have never called me in. To make things worse I had asked if my insurance would cover my procedure and they GUARANTEED me everything would be covered. NOPE!!! A month later I received 2 bills that I had to pay! During my visit they also told me I needed other procedures done and when I told the girl it was too expensive she gave me a dirty look. So Rude!!! They just want your money!
DO NOT GO THERE!!!

WARNING! DO NOT GO HERE OR ANY OTHER SMILE CARE, they are terrible. The staff is friendly at first, but once you sign a contract forget it. Do not get braces here they are way too over priced, and they go by a time period instead of how much work actually needs to be done. They are always booked… why? Because they only open ortho three days out of the week from 10am –5pm!
Forget their general dentist! If you need work done, go somewhere else. Smile Care tried to rip me off. In order to get my cavity clearance for my braces they told me I had to do over $ 800 dollars worth of work done before I could see ortho again. Discouraged, I left the office and didn’t return. I searched everywhere else and found a great place that told me I didn’t need all that work, in fact I only needed was a simple cleaning for $ 35.
Now that I’ve gone back to Smile Care to continue my ortho treatment, they’re telling me that they have to approve the clearance from the cheaper dentist. RIDICULOUS!!!
NEVER EVER GO TO SMILE CARE!!! THEY ARE A RIP OFF!!!

Worst Dentist i have ever been to. And i went to country/​state facilities for many years.
I had a 10AM appointment. Got there 5 mins early to fill out paper work figured I would be in the chair by 10:15.
I didn’t get any attention till 11:45 and that was just x-​rays. 35 mins after that I finally see a dentist. Who refuses to shake my hand or acknowledge my greeting. If your gonna be digging around in my mouth you better say hello first. He dose an exam and tells me to go back to the waiting room. Apparently i have to wait to speak with their financial adviser. I have insurance. Do what i asked and I’ll pay for it. It’s gotta get done. After a 20 mins wait for the accountant she tells me I have to get a referral over to their other office over an hour away and «maybe they can squeeze me in». Needless to say i didn’t go, and I’ll never go back to any Smile Care office.