Rob Casares – State Farm Insurance Agent

Once again. I came to this state farm because of the great service my agent Laura Valencia offers. She was very informative and was able to offer me life insurance. Thank u Ms. Valencia for your help. I will be recommending you to my friends.

I can’t recommend this agent enough. My family and I have always had excellent service from Rob and his staff. We have trusted their recommendations and they have never been wrong. I feel I can recommend them with full confidence they will do an excellent job. They took care of my Parent’s insurance and then helped my Mother make sure her insurance needs were taken care of after my father passed away. I can’t thank them enough.
If you find yourself in need of their services, give them a shot. You won’t regret it.

Very unprofessional, rude and seriously needs training.
I worked with this agency for a few months and had Alfonso as my agent. Somehow, over the course of three months my rates increased although I have a perfect driving record. I canceled in February and here in May I’m still receiving letters regarding my policy. When I cancelled my insurance in February, the life insurance remained open for some reason and I got delinquent notices in the mail. I went in March to discuss this notice with the agents. Upon entering the office to talk about this notice, the lady at the front desk was very rude to my husband, telling him since he wasn’t on the policy it was none of his business and she can’t speak to him (I’m standing right next to him when she says this.) My husband asks her to please have some respect and she comes up with something like «I’m not speaking to you, I’m speaking to her» At this point I get pissed off and ask her what her deal is. He’s my husband, he walked in with me, I’m right here to verify and approve confidential information, why did she feel the need to snap at us? We left there pissed off, feeling disrespected. the whole interaction ruined our day. I let it go because I figured I would be the bigger person and not write an angry review on Unilocal because we wouldn’t/shouldn’t be getting any more contact with them; but this month I received another letter regarding life insurance, and when I wanted to speak to Cesar about it I felt like I had to fight to make an appointment.
When I got there Alfonso sat me down and said something along the lines of «oh I was hoping your husband would come with you because I heard he was rude to my sister» WOW. Are you serious? First of all, that woman is your associate/​coworker when you guys are in the office and you are being paid to be a «professional». By saying that’s your sister, you are making this personal. Very unprofessional, learn to keep your personal life and professional life separate. He starts arguing with me saying his sister would never be rude to my husband and he knows my husband had to have been rude based off a previous phone conversation. Well, you know what Alfonso? You weren’t there were you? I was. I was there, I watched the whole thing go down and you guys should be grateful I didn’t write the review last month when it happened, I would have had more choice words for this office and the way it conducts business. How would he feel if I took him in my office and DECLARED that his wife was so rude to my brother, she started it, and I KNOW she’s rude because I talked to her on the phone once before? I’m pretty sure he wouldn’t like it, no one likes their spouse wrongly talked about, ESPECIALLY if you aren’t even in the position to accurately say what went on!!! OF COURSE your sister is going to make herself seem like the victim! She would have been fired otherwise for the treatment she was dishing out! I wonder what he would have said if my husband WAS there, and if it was anything near the tone his sister gave us, it would have been another ruined day. He repeatedly told me my husband was wrong, my husband was rude and his sister would NEVER do something like that. Rob had to step in, close the door and act as a mediator because voices were being raised. How unprofessional can you be Alfonso? Way to pick a fight from the get-​go. (originally I had made an appointment to see Rob anyways, not this jerk… I wanted to speak to the face of this office)
When I cancelled my policy with him in February he didn’t even ask me why I had left. He just said ok and wanted to cancel right then and there instead of offering me a reimbursement for the remaining week I had or asking me if I wanted to wait till it expired. There were numerous things that made me cancel and if I wrote all the details I’d be here all night. In short, be wary of hidden fees, bogus explanations for the increases, miscommunication, outright disrespect, false promises of reimbursement and sneaky business regarding things popping up on your policy without notice. When you complain about the policy, you will be encouraged to find another insurer… I was, and I did.
I wonder if they pay Unilocal to keep their reviews looking nice, because Unilocal was the reason I went there in the first place. Big mistake.

Make sure you get Aimee! She’s very professional and will always get you the best deal.

Laura Valencia was extremely friendly and helpful. I had very poor cell reception at the time and she didn’t mind communicating via email with me. She made the whole process of getting auto insurance for my new vehicle easy! Thanks Laura!

Selena & Alfonso have great customer service. They were able to find a good price for insurance on my honda civic. They were extremely helpful. I have them on speed dial just in case I need them for anything. Look for great insurance and great customer service call Selena she’s the best!!!

Laura thanks for all your help. We have moved all our cars, home and business to you. And you made the process a smooth process.
Laura you’re the best. I recommend you to family and friends to you for the awesome person you are and great customer service skills you have.
Thanks so much Laura!

I honestly have to say I have the best agent in the world. My agents name is Laura Valencia. She’s been very helpful. She even picks up her clients calls when she’s hiking.

I’ve been with State Farm for over 20 years and my father even longer. Robert Casares has always been our agent. He and his staff have always been very helpful. I have all my personal and business policies with State Farm. Whether I call or walk in I always get the same great service. I usually get help from Cesar or Alfonso Ortiz, two agents who are highly skilled and are very experienced. Just this last month Alfonso Ortiz helped me with two auto loans, I got a great rate and he closed them very quickly. My family and I are very appreciative to State Farm, Robert Casares, and the staff for all their help that we’ve needed throughout the years. I would definitely recommend State Farm to anyone who is looking for a great insurance company and is in need of an honest agent…

I’ve been with this agency for a few years after being overcharged with another carrier. Unlike the other agency, we have complete access to our agent, Alfonso Ortiz. Not only is Mr. Ortiz a professional, but he really is a good neighbor (who is looking out for our family’s best interest). We’ve had few auto claims in the past few years. He has swiftly taken care of everything so that I can focus on caring for my family. The savings brought us in, but Alfonso is the reason we are State Farm client for LIFE! He’s a real gem!
You guys are a CLASS ACT!!!

These guys are LEGIT! Alfonso helped my wife and I with our health insurance! He did a SUPERB job at finding the best for us. He explained everything very well and made sure we knew what we where getting! If you need there services, don’t hesitate to call these guys!

Laura at this office provides Outstanding prompt quality service. She’s patient and knowledgeable. This is the place to go for all of you insurance needs.

The person to contact for help or any questions u may have is Laura. She is really friendly and helpful, also has provided my family and myself great service, she is outstanding…

I’ve been dealing with Rob and his experienced team for several years. Their service and expertise is second to none. Not only have they earned my insurance business, but they have also offered comparative rates for some of my lending needs. Ask for Alfonso or Cesar Ortiz they are awesome and they will earn your business too.
Sincerely, a happy client

Laura L. Valencia was so very helpful with my auto insurance process. It was fast, easy, and trusting to work with her. Thank you so much Laura! You made everything stress free and affordable!

Wow, Like a Good Neighbor.
This office is always helpful and on top of their game. Especially Cesar and Alfonso. They are two true insurance professionals!

I’ve been using this State Farm Agency for many years for all my insurance needs. Recently I was in the market for a new car. I was approved for a car loan at an awesome interest rate with favorable terms. Cesar O. helped me navigate through the car buying process and was even present at the closing to hand deliver a check. This type of personalized dedicated service is very hard to find these days which is why I speak very highly of him and his staff to all my friends and family.

I have been working with the staff at Robert Casares’ office for about 8 years now. I have multiple policies and for my business I am constantly updating coverages. They have made it seamless by allowing me to electronically add and remove policies without being there in person. This is very resourceful when I have a crazy busy week. Laura and Robert Fernandez are always accessible to «assist» when Casares is busy. Who needs Cliff Paul anyways when you’ve got the Casares team!

Amazing service and insurance, I remember the first day I walked in. I was offered a seat immediately and all my questions were answered amazingly. I thought I would annoy them with all my questions, but they were really nice to me. I recommend everyone to at least walk in and get a chance to see how great the service is.

I would not recommend signing up with Rob Casares state farm group, his office staff is very unprofessional, they never return phone calls, they tell you one thing, and then they change things on the policy without notice. Invest with an insurance group that cares about their customers, or at least practice good customer service skills.