Mark Schneider, DO

Dr. Schneider is great! He’s nice, hits the nail on the head every time, and doesn’t rush me. His staff is great too! In response to someone else’s post, I’m Latina (not like it should matter), and Dr. Schneider has never treated me like I was inferior nor has he been condescending. Would definitely recommend!

I have been a Dr Schneider patient for many years now. My opinion is that he couldn’t be a more caring Dr. As much as I hate waiting my turn in the Dr’s office I know it is because he is taking the time with his other patients the same as he does with me. I always seem to ask a lot of questions and he has never once said to me that he didn’t have time to answer me. He is very patient, answers my questions, explains things to me if I dont’ understand the terminology or just don’t get it. As far as the staff goes… Elle up front does seem to have a detached persona but she is always pleasant to me and calls me by name. Aracelli & Diane are both his nurses that are great. When I have been realy sick and called they have always ‘worked’ me in somehow. Of course I do have to sit & wait 2 or 3 hours but then again I’m grateful that they are getting me in at all. I wouldn’t want to go anywhere else! Oh and I don’t even have any insurance so it isn’t like he’s the only Dr I can go to. I could go anywhere so this is 100% my choice to see Dr Schneider

Dr Schneider has ALWAYS been very attentive, thorough and caring. I have never felt rushed or hurried. I take an active role in my health care so believe me I always have questions for him. He has always allowed ample time to answer my questions and concerns.
He has a great bedside manner, a good sense of humor and very easy going. Which in his line of business, is very much needed. I appreciate the fact that he is easy to talk to and takes the time to listen.
His front office staff and his nurses are very friendly and helpful. There have been times when I wasn’t able to go into the office because I was so ill, I spoke to Araceli or Diane, my symptoms were conveyed to Dr Schneider and a prescription was called in to the pharmacy for me. Now that’s what I call great customer service!
I have been his patient for almost 30 years. Do you really think I would have stayed with Dr Schneider for so many years if he wasn’t a good doctor?

Absolutely horrible! waited over an hour and a half and i didnt even see the doctor absolutely horrible! i just walked out. It is not the first time that has happened.

Dr. Mark Schneider, DO is an extremely competent doctor. Above average on paper. He has won awards and recognition. He probably has the key to the city of Downey.
On paper a business can look really, really good, but when you interact with the people that run it, it can be far less than stellar. Far, far less stellar in the case of this doctor and his team of nurses and receptionists.
Front office: Not very efficient. Not very good phone etiquette. They make you feel like you are wasting their time. On a couple of occasions they failed to record my appointments and I had to wait extra days to see the doctor. Needless to say I was feeling pretty bad and had to endure discomfort longer than I would have liked. Needless to say they didn’t find solutions to the problems they created in hopes of making up for their errors. They didn’t try to find a way to squeeze me in. They weren’t able to let me see another doctor given the circumstances. They made me feel like as if it was my fault they didn’t do their job well. It’s like they don’t care if they lose your business. The doctor has so many patients he probably doesn’t care if he loses a couple. No one should rest on their laurels. Not even someone who thinks he can afford to. In my opinion, most teams reflect the attitude of their leader and the front office here reflects the attitude of the doctor. Cold and overly detached. Drones.
Nurses: Very, very hard to reach and they are the ones you mostly have to deal with. They are always on lunch apparently. What are the odds that I am merely the world’s unluckiest guy and because of this always tried to the reach them at the wrong time? Not likely. If you like the sport of hounding unpleasant nurses I highly recommend you enlist the services of Dr. Schneider. The nurses are very cold and overly detached. Robots.
The doctor: Always going to seminars apparently. I can’t tell you how many times I have really needed to see him and the receptionists and/​or nurses told me in their lovely detached manner that the doctor was away for several days. I guess when you are the great pillar of Downey society that Dr. Schneider is you can afford to go to seminars left and right. You never stop learning, right? Either that or you never stop golfing…
An anecdote: Not too long ago, the good doctor asked me while I was sitting in his office, why I thought I got a cold. It was the rainy season and I had gotten wet and I was in my wet clothes for a long while, so I told him that was the reason I got sick. Please note I didn’t study medicine. Please also note that Mexican parents have a bad, bad habit (and Dr. Schneider would rabidly agree) of telling you as a child that wet clothes and extremes in temperature changes in your body, etc. can give you a cold. What a mistake to tell him that! He looked at me in an impatient and arrogant manner and told me that those things don’t give you colds — germs do. I got a good lesson in modern medicine admittedly but I got an even better lesson in choosing an adequate doctor. You see, Dr. schneider has no time or patience for people’s silly folk diagnoses. Sadly, this shows that he is unaware of cultural differences and consequently a bit clueless as to how to respond to situations created by these differences. Dr. Schneider’s clientele are not the same actually, as they were back in the 80’s. Downey has changed and so should the doctor. Yes, Dr. Schneider, you know so much more about the human body than many of us, but humility would help you a great deal in delivering your indications.