Lucero Marilou Castillo MD

Avoid this office if you can. I waited for nearly 2.5 hours and didn’t end up seeing the doctor because she wasn’t there.
The waiting area and the exam rooms were dirty with items in poor condition.
If this is the type of example the doctor sets for her staff, no wonder the rest of the staff is rude and unprofessional.

Appointment at 12:30 & didn’t see her till 4:30pm!!! & that’s bc I was insisting to see her! I did have to miss a whole day worth of work… ugh very frustrating especially if they put your appointment at that time and I ask the unprofessional girl or Secretary if the doctor is in?! This was at 2pm and she replied with a no… !!! How the h*** do you make appointments when she hasn’t arrived!!! Anyway the doctor supposedly arrived still waited another 2 hrs ugh I know I shoulda left to not make it late to my next appointment! Very frustrating!

One star is far too generous, is a half or a quarter were permissible it would be a fairer representation of reality.
After sitting around in the «History Room» answering questions that had nothing to do with my medical condition for 1.5 hours I was informed that the doctor was not actually in that day, and I should make an appointment. WTF!!! I already made an appointment, so it seams that you need to make an appointment to make an appointment.
I left and I won’t be back. EVER.

Not a good experience. I’m in the health profession and I’ve never experienced a visit like this one. You will wait 1.5−2 hours and possibly be the only patient. The office doesn’t answer their phone. 15 rings and then click. On the rare chance they answer, expect an answering machine. You can leave all the messages you want, they won’t return your call.

I have to agree with V Q. about the staff! Especially, the receptionist that looks like she hates her job wearing the same damn red lipstick every time I come in for my appointment!!! She is rude and annoying!

This review is not about Dr. Lucero’s competency. I have only been to her office a couple of times and I actually like HER. I feel like she pays attention to my needs and answers all my questions.
One of the problems is the waiting time. I wont elaborate as I see other reviewers have already done so, the waiting time is ridiculous (about 2 hours).
The real problem here is the staff. The front desk/​MA are the most incompetent rude people I have ever met. Their communications skills are horrible and they are just straight out careless. I called to make an appointment and after I was put on hold about 3 times and then finally when I am scheduling the appointment for the second time (same appointment within the same call) I realized I was transferred to someone else because she was asking me the same questions I had already answered. They did not even bother to let me know. I had already explained what my appointment was for and had to explain it all over again. I pointed this out to the woman on the phone and she just said «yeah you were transferred «she repeated that like 3 times. I guess that was her version of an apology. I do not recommend this office as a provider, I am sure there are plenty of better options out there!

My mother sees this Dr. I accompany her but the wait is horrible. There is a sign on top of the receptionist desk advising there is always a wait. If they knew this was such a problem, you would think they would fix it. She is a good Doctor but the wait which is from one and a half hours to two or three is unfair and disrespectful.

Let me start by saying that the rating I am posting is not based on Dr. Lucero’s skills as a physician, but rather the experience I had while visiting her office.
I had been looking for a new doctor for a while and found this office through my insurance’s physician directory. I googled Dr. Lucero and noticed that while people praised her as being a good doctor, others strongly warned that the wait to see her is not worth the visit. I decided to give the staff at this office the benefit of the doubt and made an appointment as a new patient.
Boy, did I make a mistake. I have never waited to see a doctor that long when I had an appointment! My scheduled appointment was at 2:30PM and I arrived at 2:15PM to fill out new patient forms and give my co-​pay. I waited and waited… until 3:30PM, when I finally went to the front desk to find out if I would be seen soon. The receptionist’s response? «I don’t know.» This pissed me off slightly.
I decided to give it a few more minutes. A few more minutes turned into twenty minutes and I had finally had it. At 3:50PM I told the receptionist that I simply could not wait any longer (especially when my scheduled appointment time was an hour and twenty minutes ago) and that I had other things to do. I asked for my co-​pay back and she gave me a dirty look and rudely asked for the receipt back.
I gladly handed it back for my twenty bucks, but I was pretty upset by the time I was out of there. Now, not only will I still have to find another doctor and schedule an appointment, but I will also now have to call my insurance to make sure Dr. Lucero’s office doesn’t bill them for anything. What a waste of time! Don’t even bother!