LA Signs & Banners

I ordered a 2′ x 3′ posterboard sign. I was originally quoted about $ 75 on the phone, but when I sent in the order in an email, I was sent an invoice for $ 112. 50 which I accepted.
Here is the real bad part.
I was emailed «Our hours: 9am-4:30pm.» I arrived at 1:20 PM. The store was closed. Another customer had been waiting since 1 PM. There was a sign in front of the door that indicated they were taking a late lunch and would be back at 1:30 PM. I called at 1:35 PM and they said they would be back in 5 minutes. They showed up at 1:45 PM.
I sent Ricardo an email indicating I expected a partial refund for wasting my time.
This is his response:
«Ken: I think of your request is absurd and treating people with your review even childish behavior… please do not contact our service… as for you waiting. Please… my apologies. «
I don’t think posting a review on Unilocal is childish. Closing your store for a long lunch during posted business hours is irresponsible.

I found this business on a Google search. They are local to my business so I contacted them for a quote on a lobby sign and door decal. They were extremely prompt and professional from start to finish. A sales rep came to my office to help me select a sign that was the appropriate size and material. Since I do not have an eye for design, I appreciated her time and opinion. The sign and door decal were ready for installation within a week. The installers were professional and TOTAL perfectionists. As a result, my office looks wonderful! I am very pleased with their prompt service and highly recommend this company for any signage needs!