Joseph K Hsu, MD

WARNING!!! Will Steal Your Money… Worst…Worst…Worst ophthalmologist office to visit… Do Not go Here. Waste of time. If i could put no Stars I would.
I was interested in getting corrective eye surgery done on my eyes so I was going to several Ophthalmologist for free consultations of LASIK to see which office would best fit my needs because my eyes are very important to me and I wanted to make sure I choose the right doctor to perform my surgery. I visited Dr. Joseph Hsu’s Optometry Office for a free consultation for Lasik surgery.
Like every office I went to they asked for my insurance information and for me to fill out some paperwork so they could get general information about my vision. I was told by the office staff the evaluation would establish if I was a good candidate for the procedure. My initial impression of the office was poor. The interior was dusty and worn with outdated equipment. The lack of cleanliness at the location immediately made me feel this was not the location where I would entrust something as precious as my vision. I had the evaluation done which was an examination of my eyes and information about the procedure. I was told they do the old procedure and was told by Dr. Hsu that the new equipment wasn’t worth the price and that the procedure they do is still accurate. This explanation was given to explain all of the old equipment in the office. I later learned his evaluation was not free as I had been told. I learned this when I made an appointment for my annual exam and was advised that I had already completed my annual eye exam with Dr. Hsu.
I called to discuss the matter with the staff and asked how they do their free consultations and was advised that they must complete an eye exam first to determine if I was a good candidate, how ironic. I then explained to them my issue and that I did not authorize them to charge my insurance for an eye exam and that I came in for a free consultation. I was then transferred to Trudy whom is in charge of billing. Trudy told me that they would not have charged me for what they now called an eye exam if I had the Lasik procedure done there. Trudy informed me that in an effort to resolve my dispute I had to talk to the doctor I waited for a call from the doctor and never received one. I called the office again and asked for a copy of the paperwork related to the exam. Trudy said the cost for the paperwork would be $ 15.00. I agreed to the $ 15.00 charge because when I dispute the matter with my insurance I wanted the copies to prove I was there for a free Lasik exam. And since the office clearly needed the money because they charged my insurance without my consent the first time I agreed to the $ 15 dollar charge for my records.
Well since I was so dissatisfied with the customer service by the doctor and the staff I decided to visit the office to collect my paperwork and talk to the doctor face to face since he never had the courtesy to call me back. Upon my arrival Stacy was the receptionist and she told me Dr. Hsu was unavailable because he was with patients I said I would wait to speak to him since he never returned my call. Stacy then lied. She changed her story and said no one else was in the office. It became obvious that the doctor was now unavailable because he really didn’t want to discuss the matter because he knew he was wrong. I waited at the office until closing and despite clients coming and going Dr. Hsu never had time to speak with me.
The last client that was there confirmed the doctor was still in the office. So I asked to make an appointment to meet on another day with Dr. Hsu. Stacy was about to give me an appointment but went to the back to discuss with the people who were obviously in the back. She came back again stating Dr. Hsu was gone. Trudy came to the front. I said I wanted an appointment and then Trudy said I couldn’t make one. I said I was just given two options for an appointment time and now I was being informed I could not make an appointment at all. Stacy and Trudy both stated that my insurance was already used. I responded again that this charge to my insurance was not done with my authorization but I offered to pay out of pocket for an appointment so I could speak to Dr. Hsu. They still refused any further appointments.
There is a lack of professionalism with this practice. The staff while initially pleasant proved to be rude and uncooperative. So now I have no prescription for my eyes this year because this yearly exam they said they conducted never even gave me a vision prescription. This is not a facility that I would recommend because who knows how many other patients they have charged without their permission or consent. And if they do unauthorized insurance charges who knows what they will do with your eyes. You Have Been Warned!!!

Last weekend, I experienced an eye injury. I thought that it was simply dust particles however on Sunday my right eye was swollen and completely red. I immediately went to urgent care. The physician washed my eye and told me that I had scratched my cornea. «Make an appt for tomorrow with your primary physician and use these drops» he stated.
The following day, my PPO allowed me to contact a specialist and I was referred to Dr. Hsu (given a list). Luckily I was able to obtain an appt. that day. Dr. Hsu examined me and found that the dust particle was actually some rust (metal) that was still imbedded in my cornea. He then performed eye surgery to remove the debris. He explained the seriousness of the injury and the infection that was developing.
I cannot thank him enough for saving my eye. My vision is steadily improving.
Dr. Hsu, you are the Best!!!