Jiffy Lube

I went to Jiffy Lube to have my brakes done about a yr and half ago and they charged me 625.00 $ for broken rotors and drums and brakes. Well I started hearing noise when I stopped and I called and they said my warranty was up. Well I continued driving because I’m a single mom and I don’t have much money. I had to get it smogged and when the gentleman smogged it he said «you know your brakes are metal to metal.» I said «well I just had the brakes done last yr.» He said «there is no way your brakes were replaced.»
I called Jiffy Lube again. They said «well we have new management.» What should I do? They want me to bring it back in but I’m afraid they will cause me more problems because I am complaining. I don’t know anything about cars. Never go to Jiffy Lube. I’m afraid to drive now. Every time I brake there is a very loud noise and I can feel rubbing and grinding. I’m afraid to take my daughter in the car. But I don’t have any money. I need help

My husband and I went last Saturday 4÷16÷16 and the girl that works there was very nice and helpful. They explained everything to my husband and we had a lot of questions, she was knowledgeable about what we asked. I am taking our other car for service soon. The service was amazing.

They treated me right. The mechanic is pretty good. I had a leak coming from where they replaced one of my radiator hoses & although each time I went back they couldn’t find the leak, they still took my vehicle in & took care of me best they could. No complaints. I’ll still go back.

Got to say people need to stop hiring idiots and clowns. We asked if they can do car diagnisis and they asked eachother all around no one knew wth we were talking about after driving from south gate to Downey we wasted our time as they had told us over the phone that they did do it and it was $ 50 when we got there they were clue less had no what we were talking about all kids dumb ass fools. Dont go there their going to mess up your ride. Sad but true dont go there !!!

Ok so 5 stars for AMAZING SERVICE from Carlos! Came in to get an emergency break fix as I was heading out to Vegas for my 21^st bday! He told me it would take around an hour& he actually finished in around 30 – 45! I cannot thank him enough, saved my birthday plans! Ask for Carlos

Elizabeth my guest service advisor was incredibly helpful and guided me through what services my car needed. She saved me a lot money and informed me why these services were necessary. I live near this location and glad that quality service is around the corner! See you in 3000 miles!

I’ve been coming to this location for years. Previous experiences have always been ok but nothing major to complain about. Not always a friendly person that runs down the information of the car or time issues as well.
Today I waited for 1 hour and 45 minutes just for an oil change. I was told the wait was 45 minutes due to the amount of cars ahead of me. Which was understandable. But when the 1 hour and a half mark was reach and there was 3 people that came in after me were helped before and got to leave before is when I had to say something. Then the no service with a smile guy told me it would be another 45 minutes due to the amount of work the car in front of me needed. They should’ve recognized that issue and moved my car to another station. There was no apology or discount offered for such a failure. When I told the guy that I always come here and they dropped the ball today his only answer was «I don’t know what’s going on today» and they put in the computer that I declined my windows washed and declined a vacuum service. When the car in front of me got the full treatment. Don’t ever give this location your business.
I also asked for the number or contact for the district manager and they brushed it off like they didn’t know where the information for the manager was. I didn’t appreciate being treated like I was. No professionalism or customer service. I would like to speak with a district or regional manager.

Sorry for the bad review…
Their customer service was great and they where SO nice, but j felt that he tried to take advantage of me because I am a female. He was charging me 95 $ to change each disk on my car. And 140 $ for from and 150 $ for rear. I’ve called other places and they charged me about 200 for everything. I’m disappointed because I head a lot of good things but not from my experience :(

Only reason it’s getting 3 is the people were nice but 1 hr for and oil change and tire rotation with nobody else here is way to much

Thank you JiffyLube and über. Shaq provided excellent customer service with my über inspection. Very happy with the service. Thank you

Shaq was very great in his service answered all my questions will definitely make it my go to place for my car needs. I definitely will be recommending them

Went here with this amazing dude this amazing dude Shaq. Dont let nobody inspect your car but Shaq. Best customer service. keep up the good work man!

Came here for Über inspection and received great service all around from the Über representative and the jiffy lube mechanic team. Ever need good service and pleasant customer service stop by and ask for Shaq he’s the man.

Reggie the break tech is amazing on doing breaks come get yours here ! Always helping me when my car has issues, never disappointed!

Great jiffy lube to visit for your car maintenance needs. Shaquel was Excellent he was courteous, fast and very helpfull. Really recommend these jiffy lube. Thanks Big Shaq! !!

I came to this location for a oil and brake change. I first met with regie the break specialist and was suprised at the great customer service i received because shortly before i left a different jiffy lube and was told to come back the next day, so coming to this location put me at ease. I will definitely be back for more services !

Hands down amazing service. The whole team was on point from the supervision down to the cleanliness of the parking lot and waiting room.
We were down here from Denver for an event and needed to change the oil after the 1,000 mile trip down and this location was close to where we were staying.
We got the oil changed in quick time and a new battery was recommended. Of course like most, I’m like, «Yeah Sure. I need a battery.» In the effort of saving time, I declined the battery with the thoughts of coming back another time. We drove down the street to fuel up at a 76 Station. After that, the Volvo wouldn’t turn over.
I called the team at Jiffy Lube to see what we could do thinking they would recommend a tow. To my surprise a gentlemen drove down the street to us and gave us a jump so we could get back and get the new battery that was recommended.
They went out of their way to help a customer and provided great customer service. Thank you so much!

This branch is not my regular store but I was
more than impressed with the level of professionalism at this store!
Victoria is a genuine superstar (this place is an equal opportunity employer with multiple females as part of the team) and guides you through the process and requirements for your vehicle! Just an upbeat and personable employee!
The mechanics themselves, methodical & efficient! No mess No fuss! A pleasure watching them perform their art!
Would definitely come here again!

Very deceitful employees.
I went in for an oil change and to check what the check engine light was marking. The assistant manager told me that there was water evaporating in my transmission and I needed a flush, that it would fix the problem, so they did the flush and didn’t do it correctly. I had to go in the next day because there was a lot of transmission fluid leaking and wait over an hour for them to fix it again.
Then the day after that my engine light turns back on. I go in an again it’s an evaporation issue, but it has to do with the gas, NOTHING AT ALL TO DO WITH THE TRANSMISSION. So now I have to go get the problem fixed by someone else because they can’t find the problem.
So they lied to me to get to purchase a transmission flush and didn’t fix a damn thing! I was lied to and they didn’t fix anything!
Now all they can do is fill out an incident report and make me wait another week to hear back from them. Deceitful and very unprofessional.

Great service! I came 5 mins before closing, KEVIN and HECTOR were nice enough to hook me up! He stood open for me, gave me $ 15 off my total because it was my first time here, and stood even later when I asked for a tire rotation. GREAT STAFF YOU HAVE HERE MANAGEMENT. Will definitely be returning.
Free coffee, water, and television made my wait very comfortable here. Some small tables with toys for kids available. Very happy, satisfied, and at ease with my car now. :)