Enterprise Rent-A-Car

Definitely the best Enterprise Car Rental location to rent from! Great variety of cars to choose from! From the Branch Manager, Ritchie, to all the representatives, they are all very exceptional in doing their jobs! Thanks guys for making this last minute planned trip much better than expected!

This is like my third time renting a car from this location. But this time was special since pick up to drop off. Special thanks to Nefeli the manager who took special care of me explaining everything about the car I was renting. Come and check them out they have very sweet deals they even sale cars in case you fall in love with your ride.

We reserved an economic car three days before our weekend trip. We picked it up and ready to go. On our way, I noticed the AC only worked when the cars speed was high. After driving on the freeway for a few minutes the engine temperature light came on and the an alerting beep started sounding. Once we turned the AC on the beep stopped and the light turned off. The car was showing signed that it was over heating. We have a four hour road trip and would hate to get stuck in the middle of no where so we stopped by the nearby Alhambra. No one was there before us but the gentlemen explained they can’t do anything about crediting us gas money. We had already filled the tank and we’d have to fill another tank for the car thy would give us as a replacement. So, we had to call the Downey office to make sure we get credit. Once we were ready to book, the alhambra office said we had to wait because people came in. As if we weren’t already there before them! We should not have to wait due to people coming in after us! They only had trucks it was raining and we have luggage that we would not want to get wet. So, we had to drive to Pasadena to get a car that we can actually use. this has now delays our trip 2.5 hours!
We arrive at Pasadena and

The 2016 Unilocal 500, Review #159:
Is another situation where I get 4 stars for a first-​time interaction and 5 for a second time. I just wanted to explain myself ahead of time.
When I first got to the area I did a lot of walking and exploring of the neighborhoods. My routine stops was at the shops along Firestone Boulevard. this is where this Enterprise Rent-​A-​Car is in Downey. I was fortunate then to deal with a gentleman named Javier. He was patient and informative even though he knew that I wasn’t renting a car at that time. Well his professionalism that day is why I am a customer currently. I would deal with this location again and I would strongly recommend others to utilize this branch if you are in the area and need a car.
Do understand that the airport’s get priority for cars… They are the alpha male and off-​airport locations can sometimes be in kind of in a bind, due to not having a car that you may desire so you get one of my tips right here, call ahead. I would ask to speak to Javier.
Nice job Enterprise!

The first time I called on a Tuesday morning a female answered and was kind of rude when I asked if they had any kind of rentals, she asked me to hold on and left me hanging on the line. I called back and Javier answered and assisted me, he was very, polite, courteous and professional. I was in a car accident so I went through my insurance, all I had to leave was $ 100.00 deposit which is refunded once the car is returned without damages. That is it, no schemes or rip offs. I went to many enterprise rentals and none of them had any cars to rent, but I’m glad I came across this one. It is very clean, neat, and professional, not like the other ghetto ones I went to in Bell and Huntington park.

Two months later, and no one has contacted me regarding their fraudulent branch in Downey. I would definitely warn everyone to stay away from this branch.

Recently needed to rent a truck last minute at the 7651 Firestone Blvd location and they were able to accommodate. Truck looked like it was brand new and in perfect shape. Hats off to the team at this location for their excellent customer service. Thanks to them, I was in and out in less than 20 minutes :)

My boyfriend had to drop off a rental. The office closed at 6 however he was coming in from L.A. we called and said we would be about 5 – 10 mins late and they refused to wait. I was actually waiting outside to give my boyfriend a ride home and 5 employees all came out at 6 locked up and left. I couldn’t believe not one of them would stay. Very bad customer service. We will never use that location ever just for the inconvenience.

My son and I came to rent a car for the first time and the salesman Ritchie was amazing! He was very friendly, and we didn’t know what kind of car we wanted so he took us to the back to see our options! Overall I would definitely come back to this location to rent another vehicle! Keep up the great customer service!

My car was at the body shop and chose this location to pick up a rental. The staff is very friendly and courteous. Unfortunately there was only one car operable and available for pick up. The issue I had was the car was filfty and reeked of cigarettes. The girl at the counter was quite embarrassed and offered to vacuum the car. I live in the South Bay so it was difficult to come back another day and exchange the vehicle. I ended up taking the car to a local Enterprise to have the vehicle washed and interior cleaned. Management should look into offering this service in-​house so other customers don’t experience the same issue. When I returned the vehicle, the ride service was no longer available. The guy at the counter offered me $ 10 discount so I could take a Lyft ride to the body shop.

Customer service was good. But I’m mad that I had to pay close to 150.00 to rent a car for three days when I booked it online it said 106.00 «including taxes and other fees». I paid it because I needed a car but don’t be shady about what your customers are going to pay
It really doesn’t help that the car needs to be washed.

Long Time Renter. 1^st time reviewer.
Have been using this enterprise location for many years now so I’ve seen multiple Managers and teams. This team lead by Jasmine and accompanied by team members such as Jaime and Eddy and many more is outstanding. Customer Service is great. They’re so positive and upbeat even when they’re swamped with work. They always make you feel important. As if you’re more then just some driver and they’re more then Just some rental location.

Great place, and nice people.
Rented with them after someone hit my car.
Mainly dealt with Eddie and Jeanette who are awesome and great to talk to. Overall, everyone there did seem cool.
They were very helpful, even switched my cars hassle free.
I would definitely go back.
Disregard most of the other reviews they are outdated or during their busy season.

Even after seeing all the bad reviews I still decided to choose this Enterprise location since I had previously rented from here before. I made my reservation over the phone and scheduled my pick up for 2pm.
The gentleman who picked me up called me about 1:30pm to let me know he was here to pick me up. His name is Daniel, he was very nice and courteous, we talked on our way to the office which was nice and made me feel comfortable.
We arrived at the office and I was greeted by a nice young lady by the name of Jasmine who I believe was the store manager, she was very helpful and immediately pulled up my reservation since she remembered my name, that was nice of her. I waited a few minutes while they got my car ready. My car pulled up, Jeanette walked me over and asked me a few questions and we went over a few last things before I could leave the lot, she was also training a young man who was also nice and the way she was explaining things to the new hire made me and I’m sure it also made him feel comfortable. This place has great customer service, if you’re looking for a fast and easy car rental, this is the spot.

Wow, all star service. This place and the people deserve 6 stars. First, I spoke with Janette who was very professional and courteous letting me know what she could get for me and when. I was pretty flexible with the time so I really appreciated how quickly she was able to get me a car. I missed a call from her about 20 minutes after we spoke.
When I checked my voicemail, she let me know we could get a car even earlier, so I called and spoke with Eddie who was very helpful as well. She arranged for my pick up with Daniel who was also an integral part of the 6 star service.
He was very polite and professional, and I enjoyed our conversation en route to Enterprise. Once I arrived, I was greeted by Jasmine who prepared my rental agreement in a prompt and friendly manner. I very much enjoyed my conversation with Jasmine as well.
Once finished at the counter with Jasmine, she set me up with Eddie to do the inspection. I appreciate her thoroughness in the inspection and explaining the options for additional coverage and explaining all the benefits that come with the add-​ons. Teamwork, efficiency, professionalism and people skills helped me feel I am in good hands coming here.
I hope that Enterprise’s CEO will read this review and continue to show it’s employees the appreciation that they deserve. I think that must be the difference in quality customer care these days. Good job everyone at Enterprise 7651 Firestone Blvd in Downey! Thank you for a memorable customer experience. ;)

I loved the customer service… My complaint would be the hour wait for a car… which we had called a day earlier and made a reservation for. This location didn’t have enough vechicles so they had to drive us to the other Firestone location. The rental price was reasonable but the overall protection was an additional $ 20 per day… Which I thought was expensive which I had decided to decline. With that decision… I was told that I had no option of calling into the office if something goes wrong with the car… Since by refusing overall protection… I am on my own in terms of getting the car back to the office even if the car malfunctions.

Horrible place. Will never rent from them ever!!! Had a guarantee reservation. Have been waiting over an hour. Still waiting on vehicle. So much for trying to get home early on a Friday. Lost over an hour on a 6 hr drive.

They were so unwelcoming. Customer Service needs a lot of improvement. I do not recommend this place for a car rental. The prices are reasonable, but I rather pay more than be treated the way they treated me.

Yesenia is and was awesome. I called in last minute because I needed a vehicle for a business trip. I showed up early and she juggled me 3 other clients and the phones. Very friendly and handled the chaos like a professional. Kelly took me to my car was very nice as well. Car was clean and ready to go. No complaints so I will rent from this location from now on.

After some woman rear-​ended my husband’s beautiful car while he was in an HOV lane during rush hour, I was happy to learn she had insurance and would be 100% responsible for repairing the damages and supplying an Enterprise rental.
By choice, Enterprise is not my normal car rental company. However, I was pleasantly surprised by their level of professionalism and can-​do attitude at this office considering some of the underwhelming past reviews.
Of course, the hubs opted for a Dodge Challenger the first week our beloved car was in the shop. The following week he returned his car for a better color match & some new trim molding, so he uncharacteristically tried out some little 2-​door Fiat. Again, much to my surprise, both cars were clean inside and out. No significant damage, just a very small ding on the black Challenger. No cigarette smells or anything like that. Nada.
The two ladies (Jazmine & Tamika — sp?) that I personally interacted with in person, as well as a gentleman, Jesse, and another lady that I talked to on the phone were all very courteous, efficient, and friendly.
This place is hoppin’, though, lemme tell ya’! It was so busy when I was there with my hubs that I was wishing it were closing time for them! Kids screaming. Phone lines ringing non-​stop. A line of about 5 different parties including us waiting to be served. They all handled it very well.
I have a suspicion that most of the past low reviews entailed the renter’s lack of knowing and understanding Enterprise’s policies and/​or delivering poor communication. If you don’t know, ASK & ask for it in writing so you can regurgitate it later. FYI… If you have a legitimate complaint, tell it to a supervisor. If nothing is resolved, learn how to communicate your concerns with the BBB. I find it very hard to believe that a company, like Enterprise, who is a BBB member is anything but accommodating and professional in most situations.
Final note: This Enterprise works very well with Farmer’s insurance group and the Firestone Auto Body Shop (also on Firestone Blvd in Downey). They all made our rental experience virtually seamless & just a couple of minor hiccups that were resolved very quickly.
Review #258