Downey Tile & Stone

My experience started off great with Javier and ended the exact opposite. The prices are great and Javier was easy to deal with. He let me take samples home and gave me a great deal on the installation. We were recommended to Downey Tile by a friend and went and took a look at his work at their house. The work was decent and only had a few places that weren’t perfect. I talked to Javier when he came to my house to price the installation. I told him that I expected everything to look good and be done right. I asked if I could look at the work each day and show him anything that I did not like and he said he would fix it and I would be happy. The first day was all prep and the second day he started tiling. That evening I looked at what he had done and I was not satisfied with the quality of work. The gaps were not straight and the some of the tiles stuck out more than others. We talked to Javier the next morning and he started blaming the walls being uneven and made a lot of excuses. He within a 5’x5’ section there were at least 10 errors that were easily seen. Javier said that «if he needed to do the job right he would need more time and it would cost more». We asked him to just concentrate on the floor and vanity top and we would discuss the shower after he was finished with the rest of the job. He became upset and said he had another job to go to and would call us later that night to discuss it with us. That was the last I heard from Javier and he never called or came back to do the work. Now I will need take the tile down that he started and will probably need to spend more money on tile of I cannot reuse what I remove. Really upset that it didn’t work out with Javier and that he didn’t have the respect to ever call me back. Do not give him any money for the installation until you are completely satisfied with his work.

Downey Tile is great for all your flooring needs! They work hard at getting you the best prices. Please do not compare them to Home Depot or any other flooring company. Others may be cheaper but you get what you pay for! At Downey Tile you pay a little more but you pay for quality and long lasting beauty in your home! With Javier and Mercedez you have the best duo working on making your home looking at it’s greatest!

Agreed to have them do my fire place tiled with a slab of marbel. They sent me to Anaheim to choose the slab, which I did. Never heard back from them. Called almost everyday to find out the start of installation, but kept getting the run around. After 2 weeks of calling, they finally tell me that they «received a big job» and couldn’t do my fireplace anymore.
Very inconsiderate, unprofessional and wasted 2 weeks of my time.

Just what HGTV RECOMMEND ‚!!! Javier Lopez (owner) remodeled my entire home, 3 baths, Kitchen, fire place, hardwood floor, I love the costumer service he provide to my wife and I. Thanks AAAAA+++++++

Great selection of tile, stone and supplies and service. We just finished remodeling our bathroom. My BIL recommended Downey Ceramic Tile Center. Javier, the owner, gave us great advice about which tile to use in a shower (non-​porous as it is hard to clean) Also let us take a sample of the tile home to see how it would look in the space. They were was also able to arrange installation at a fair price. I changed what I wanted them to do half way through installation, and Javier said no problem and had the installers do it without a big increase in price, just great service all the way around.