Downey Radiology

Horrible!!! The moment you walk in there’s ppl everywhere waiting, front desk staff is RUDE! And they give you a appointment as you to come in 30 minutes prior so you can wait an hour after the appointment time, and finally when you ask what’s going on they say they always book the same appointment time for 3 other ppl. How does that make sense??? First and last time I ever set foot here.

The ultrasound tech is very unprofessional. She was on her cell phone prior to getting started on the US. Then she was just complaining that her day was going to be hectic and stressful. Once the US began, she immediately said she couldnt see anything and that i would have to reschedule. Previously when i’ve had an US done, it takes a few minutes to find the organ. I know she just didnt want to do it. I would not go back to this facility again! Horrible service.

**STAY AWAY**
This is my first Unilocal review because I can’t let this one go. This place is a complete joke. The staff acts like a bunch of careless children on a playground with no supervision. When I arrived, I asked how long the wait was going to be for an x ray and was told there was only 1 person ahead of me. I asked somebody else 30 minutes later how much longer and she said «sorry the guy is on lunch break he should be back any minute now.» He gets back 10 mins later, takes the patient ahead of me and then I am called. I mentioned that I needed the films. First he told me they only provide discs (which is the typical answer but total nonsense). I responded that I would not continue taking the images until he confirmed I could get the films. He confirmed but said it would take an additional 30 minutes. I had no choice but to continue…
Total time for an X RAY (that takes max 4 minutes to take): 1 hour + approx 35 mins roundtrip to pick up the films
The girl Emily picks up every phone call on speaker so the entire waiting room can hear everything the patients are saying. I’m pretty sure this is a liability so I am going to do some further research.

Had an appointment at 11:30, arrived on time and checked in. waited 40 minutes and they told us another 15 minutes (which is what they tell everyone when they ask «how much longer») 30 minutes later we were told that the technician was on lunch so this whole time we were waiting for her to eat. And she said 10 more minutes … So 10 more mins later we’re still waiting… Now the receptionist is telling us that they had another patient before us. Now it’s 1:00pm and I’ve missed my next appointment.
Finally called at 1:08 technician apologized and promptly balked Drs off ice for not sending auth and order (which I confirmed that they have sent 2 weeks ago, more bs) then blamed the receptionists for not having the paperwork ready. Total ultrasound time was about 10 minutes, 1 and half hour wait time.

My wife had to come here for an ultrasound because her insurance wouldn’t let her get it done at her OB/GYN’s. The appointment was for 1 pm on a Friday. We were there on time but still had to wait nearly an hour before she was let in. This is while my wife has a full bladder. When she made the appointment no one told her she had to do she called back and was told yes, do that.
As we’re waiting, we’re watching the rather unprofessional office staff carry around a baby, talk extensively about the Kardashians, etc.
The only reason this place gets more than one star is that the lady who actually did the ultrasound was competent and friendly. She quickly let my wife use the bathroom, telling her that she was far enough along that she didn’t need to have held it in the first place. Thanks guys, you could have told her this in the first place!
So over two hours after our appointment time, we finally left, at least with a few pictures of the baby. And thought we were done. But no. Almost a month to the day later, we went back to the OB/​GYN for the next appointment. Where we were supposed to go over the ultrasound results. Guess what? Downey Radiology hadn’t sent them! Ok, doctor’s nurse said she’d just ask them to fax them over, should take 1 minute. But instead of just doing their job, the lazy jacka$$ at Downey Radiology claimed that they didn’t have any scans, that my wife was supposed to have come back in. Which we knew wasn’t true and told the nurse that. So the poor nurse had to call back, and was told, «oh yeah, we have those, we’ll fax them.» And still, no scans. And they had ample time – while all this was going on, the OB/​GYN was called to the hospital for a delivery. He did that, came back to his office, and still, no scans. The nurse called again and was finally able to obtain the ultrasounds for the doctor to look at.
In short, if you have any way of going elsewhere, do that. Even if you have to pay extra, it could be worth it.

I would avoid this place at all costs! This radiology office is unorganized and obviously don’t know what they are doing. Don’t even bother calling this place because the staff is extremely rude and have suggested that I find another place to get my test done. I have been sitting in this lobby for almost an hour and the staff continually speak spanish to each other with their personal unprofessional conversations and don’t acknowledge their patients. A couple of new patients have walked in and have told them different information as to what time they open and close. They are not about the patient experience. I will never return to this place. Future patients are better off finding a more professional office. My rating would definitely be a 0 but since Unilocal insists on giving a rating, I’m left with no choice to give them an outstanding 1 star.

It’s pretty fast I did a walk in and was only there for 25 – 35 mins
Would’ve giving this place a 4 star but the staff just talks about going out and other bs.
Before arriving I called to see if I can walk in for an X-​ray. The girl said yes! when I got there they said they were no longer taking walk ins that it’s no longer like that. I told them I was told I could walk in she just gave me an attitude. Then there was another customer after me doing a walk in and they gave him an attitude for walking in he mentioned being told that he could walk in before 12. wtf is wrong with these people stop telling customers they can walk in if you’re not doing walk ins!!! Ps the guy that gave a good review is an employee

This place is unorganized and the front desk does not know what they are doing. Their customer service is the worst! I don’t blame them, but their management who doesn’t provide the right training. They lost my documents and when I called to speak to a manager she could not give me an answer as to what happened and said she would call me back once she had more information on what happened. Needless to say, I never received a call from her or her staff.

Shun the non believers! This place is awesome and the x-​ray tech and MRI tech are CHOWS!!! Seriously tho the only other person that wrote a review here is full of it, patients are in and out of here quick!!! =)

If you are sent to this place, please reconsider. The wait time is ridiculous. About 3 hours of wait. Keep in mind its just for x rays and what not. Shouldn’t take that long. I can go to my general doctor go in and out in about one fourth of that time. Appointment or not its ridiculous. 3 hours of wait just for 7 minutes? Come really this place needs to hire more efficient staff.