Downey Orthopedics

I’ve was assigned to Dr Philliip Thomas off and it has the slowest processing I’ve ever seen and the front desk has horrible customer service. If my job didn’t pay for it, I wouldn’t go. The front desk is unorganized, waited 2 hours to see a doctor with a appointment. I don’t even know where my next will be in 4 weeks. I’ve been going there since April and we have come to no resolution on my condition.

Communication between patients and sraff is at best, fair. More often, then not, you are waiting to see the doctors about an hour or 2 past your appointment time, and you usually see the PA, not the doctor. Make your appointment as early as possible or your wait time will be longer. I’ve had a 9am appointment and waited for 4 hours to be seen.
When you finally get into a room, you have another wait. Usually between 15 — 30 minutes if you’re lucky.
P.A’s are good and are willing to listen to what you have to say. Doctors make you feel like they are pressed for time, but will listen with some attitude.

Dr. Lavi has treated me for 2 yrs and has performed major procedures on me. At times his office is chaotic because it’s shared by other doctors. His staff is friendly. In general I wait 1 to 2 hrs after my scheduled appointment to be seen sadly by his assistant doctor. Ironically, if you are 15 minutes late you will be rescheduled. When you are seen by Dr. Lavi he will ask you a question or two and then storm out of the exam room. You will only see him 15 to 60 seconds. I know his patients complain that he does NOT spend time with them. Thus, does not answer any of their questions. I have the same complaints. If in severe pain Dr. Lavi’s Office will tell you that all of his time slots are full and will advise you to go a clinic or to a hospital emergency room. The procedures he has performed on me has helped some. Unfortunately, most of my pain has returned. I cannot count this against him because I am aware that the procedures were complicated with unknown of the final outcomes. As a surgeon I will rate him 3 stars (average) but his overall office at best 2 stars but leaning toward a single star.

I had severe neck surgery in November. Dr. Lavi and hs staff were awesome. I didnt even want to leave the hospital and who ever says that! I would recommend Dr. Lavi to anyone and everyone who’s in the market for a spin surgeron.