Dental Masters

The receptionist & Dentist are very friendly & respectful. The dentist was understanding about my dental anxiety and worked at my pace and stopped when I needed to rest. Unfortunately the dental hygienist Ashley did not have the same professionalism. She was very ruff and seemed frustrated that I kept asking her to pause. At the end of the visit she walked away without telling me I was done. She was very rude.

It was the best experience I’ve had in a long time at a dental office. Everyone was very welcoming and made my experience comforting because I was extremely nervous about getting my teeth pulled. They walked me through everything that was going on and took good care of me and had very good pricing. Overall 5 stars!!!

I came in to today for my Check up and cleaning. This would be my second time coming in this office my past experience at other dental office weren’t so great
But here at Dental Master it was amazing. Dr. Tran answered all my question and made me feel confident of his work and front staff was very professional and
friendly only thing was the wait time. But other than that I had a good experience with them. Ashely did an amazing job with my cleaning I am a bit nervous to see dentist but they took their where very patient with me!

Today my son went in for a tooth extraction. He waited three weeks for this appointment and that was he was in pain. When he arrived, he waited 2−½ hours past his appointment time. RIDICULOUS! What is the point of having an appointment when you are made to wait that long. I call to complain and I’m told some extractions take longer than others… Well don’t book so many appointments then. My son was in and out in 20 minutes. They just over booked. Well now my son lost a day of work that is not paid!!! Very disappointed since I recommend this place! It’s all about the money people. I would give the place zero stars if I could. A good business keeps their customers happy if they want them to return. They just lost a family of seven customers. I hope my warning will help everyone out there to not use this place unless you have nothing better to do than sit around to be seen.

I hate the fact that you make an appointment and the make you wait almost 2 hours! To bring you in! There staff is very nice but it’s just the wait that kills me.

Richard was an excellent dental hygenist! Gave me a reason to enjoy going for check ups from now on!

Ericka,
Thank you for returning our call, and for seeing him yesterday, he’s happy for what you have done, and he can’t wait to see the final results!

Seriously??? They try to be nice, flirting, smiling, joking and everything, this place is a JOKE. This «conporation» only tries to get YOUR and your INSURANCE money, watchout cuz they are really good at it. Very, very, very, very bad experience. I feel really sorry for the lower class people, since they don’t know what a proper dental quality service really is. You guys are being deceived by their nice acting. The only good thing about this conporation is the lastest state of art equipments, and the environment is pretty clean (6 stars for the decorative stages for acting, from the money you guys ripoff from honest hardworking people)

Came here today and let me start by saying I absolutely hate hate hate going to the dentist! I loved this place. All their equipment is so new and fancy and their customer service is awesome. They let you see the x-​rays and pictures they take and explain everything. Dr. Polaris was great he made feel comfortable and explained what he was doing as he performed the work. I also had a cleaning performed by Richard and he was good as well. Definitely going back and referring others!

I really liked the dentist and hygienist here. However, what did it in for me was the awful front office staff. Time and time again they would screw up my appointment time, verifying my insurance (I managed to do it myself to prove that whatever they were doing was wrong), generally being slow and rude, leading to excessively long wait times. Finally on my last visit, I had enough and they’ve now lost 4 patients since I took my family with me.

I been going to this place for a few years and so far so good, customer service it’s awesome and the doctor too…
Keep up the good work DENTAL PRO

I sent this exact review to the Manager at this site.
To put it in simple words, I left crying. This is the 2^nd time that I have rec’d HORRIBLE service. The dentist was nice & did his job, but the hygienist was HORRIBLE! Twice he’s forgotten about me & tended other clients before me. This time it was most of the staff. They FORGOT I WAS THERE IN THE BACK ROOM! They began to vacuum, throw the trash out, clean, and turn some lights off. When the main recipient’s saw that I was STILL there (she was to busy vacuuming to notice a client was still there) she said «You’re still here?» I was in disbelieve that I couldn’t say anything. The hygensit came in & said «they told me to hurry up in here, but nothing is set up for me to clean your teeth.» He then told me «go to this other room.» Me being stupid, I did. He then proceeded to clean my teeth and added a cavity protector. He got it ALL over the outside of my mouth. The receptionist had to give me lotion from HER PURSE to see if that removed the sticky film. I walked out, got in my car & cried. I then called the next morning to speak to the manager about what had happened and no one answered my calls.

Removing post

I love this place! The staff is amazing and made me feel very comfortable. I was there for a cavity fill and a deep cleaning and the doctors are very nice. I would recommend anyone to come here for all their dental needs!

Since I suffered from TMJ-​Arthralgia, (arthritis in the jaw) it has been difficult to follow up with my original dentist x2 years due to fear, decided to give Dr. Pallares a try since my daughter is very happy with him, he understood my problem, he’s been one of the nicest dentist I’ve ever met, he made my treatment easy and painless, All the staff is friendly and helpful which made it a good experience, I highly recommend his services.

Seriously!!! I wish Unilocal had a no star or even a negative star option. This place isn’t deserving of the one star. Dear reader, don’t go here. In fact, you should probably stop reading this review and just skip to the next dentist office option that came up on your search list.
I made an appt here for my son who needed to have a couple of cavities filled. My dental office thought it was best that he see a pediatric dentist so he could be put to sleep and avoid being traumatized. When I scheduled the appt, I asked if they put kids to sleep. Of course they said yes, and it turns out they don’t. They actually heavily sedate the kids. I was annoyed that they clearly lied to us over the phone just to get us in. This of course should have been a red flag. They took more X-​rays, even though they were told to contact our dental office who was gladly going to send over the X-​rays, just to make a quick buck. We were given the treatment plan and scheduled an appt. my son could not eat or drink 8 hours prior to treatment. Asking this of a child is hard in my opinion. My son has a schedule and usually wakes up with an appetite of 20 men (where it all goes, I have no idea lol) Only one person was scheduled ahead of us. We were told treatment would take one hour. I got there early, the girl at the desk could not find the sign in sheet for quite a while. We watched the time fly past our actual appt and then some. I had to remind them that we were there, the receptionist, who was busy eating, seemed confused about why we were there. I could tell she knew I was annoyed and did attempt to be helpful… unfortunately it wasn’t up to her. She asked my son how he was doing and he replied that he was starving. She thought it was best to start telling him about cookies, cake, and candy. I had to stop her, I mean he’s hungry and you’re talking about food? The dentist walks over and tells me that they quoted too many cavities and he was only going to do small fillings… but I’d have to come back in 2 – 3 hours or reschedule for another day. This is where I started seeing red :) They sent over their manager who was very unprofessional. When I explained a purpose of an appt to her, she kept going off topic. Her apology was fake, she kept snapping her finger nails on the desk. She made excuses for the time frame and said that every treatment would take two hours. That’s the opposite of the information we were given at the consultation. We were told we would be out no later then 10:30−11am she also stated that they had helped 2 other kids before us and one was in treatment right now, we were second last I checked, not fourth. I can see why the front desk is so unorganized, every question I asked her was answered with something that had nothing to do with the question.
While I was waiting for copies of my paperwork, I notice them rolling a wheelchair then to my horror, watched the dentist drag a kid from his arms onto the wheelchair. It was appalling.
Waiting on my refund, contacted my insurance to make sure they didn’t charge us for anything. I suggest you stay far away from this place as possible. I realize I’ve written a novel but trust me, I left a lot out. I partially blame myself, I am usually good about doing my research on doctors and dentist before I go there… this time I didn’t. Lesson learned.

Great staff and great doctors. I’ve been to many offices but this one in particular I enjoy all the doctors are so nice helpful, I’ve been coming here for a year now and will continue. Coming Thank you Dental Pro

Great experience and friendly staff even with my fear of getting my teeth worked out
and were able to work around my financial situation with their great plans ! Lovved it

La atención y calidad, disposición del personal para ayudarnos con los horarios es para mi un 100% excelente… gracias a personas que atienden personas. con calidad y calidez ! ;)

Very disappointed in this place. My whole family used to come here. My son needed a mini root canal and a filling done, Dr. Suzanne tries to do it under local. Bad Idea! My son was in so much pain and the only thing she can tell him is if he kept crying she would give him another shot. My son is only 5 years, that’s not something you say to a little kid. Now he is traumatized of the dentist and we didn’t even get to finish the procedure. Veronica sends me a survey of how they did that day. I explained everything but no reponse. Please don’t waste your time on this place. Long wait time and very expensive!

Great place! I love the staff. I hate needles, but felt very comfortable and taken care of. I highly recommend this place! They really care of their patients and make them feel at home. I don’t have insurance so they helped me get an affordable plan through care credit. I was really taken care of, this is my home dental office now