Cruz Marilou, MD

First appt was awful! Waited 45 mins for a scheduled appt and felt completely rushed by the dr. It was a checkup and immunization appt so the med asst spent the most time with us, she was nice. Shortly after my daughter got sick and even though I was hesitant, I decided to give her a second chance. Worse than the first one!!! I waited about 1 ½ hrs, but didn’t have appt so I understood, but then when the dr came in she quickly asked what was wrong and proceeded to check my daughters ears. Before I was even done speaking she said it was an ear infection and she would prescribe antibiotics and walked out! Gasp… I was dumbfounded at the lack of respect she had for us! We’re just numbers to her and I refuse to give her anymore business, plus she’s just simply not a good doctor. Oh and location and parking are atrocious!

Very poor service … They are in a hurry to get you in and out. They don’t even make you feel as they care about your kids. Very un professional. I don’t recommend this doctor to anyone.

This doctor shouldn’t even have a license I brought my kids here several times. Out of those times. Extremely bad experience I took my son for a physical and took his immunization card. When she came in the room she only took a look at the immunization card and said your son didn’t even need a physical now I’m not going to get paid for this visit. WOW really she just said that. Unbelievable switching my kids she doesn’t need my money or clientele. I will not refer her to anyone.

If I could I Would not give this Dr any stars. She is absolutely terrible and I wouldn’t recommend her to anyone. I took my child with her since he was born and as he got older he began to be very scared of the doctor so to every doctors visit he would cry. Instead of trying to calm him down and do her job Dr Cruz would simply and briefly give me a diagnostic as she walked out of the room. Are you serious? Your a pediatrician, you should know some kids are fussy and cry especially as toddlers. No joke the last two times I’ve gone she tells me the dosage for his medication as she’s walking out. If being a doctor was as easy as she tries to make it anyone could be one. What has me completely upset is that the last time I went my son had bronchitis and she simply diagnosed him with a cough. I’m not a doctor so I didn’t know what was wrong with my son, but she should have checked him better and not let his cry annoy her. I ended up having to take my child to the ER due to her lack of patience and wrong judgement or should I wrong guess of what was wrong with my two year old. The address above is not true they actually moved and are next to Wells Fargo bank on Firestone and Woodruff in Downey. Try ANY pediatrician before taking your child here. She doesn’t care about children and should have really chose another profession. I will definetely never take my son here again and I’m going to make sure everyone knows Dr Cruz Is a phony.