AutoZone

I now understand why they have been graded low on Unilocal.I previously purchased a battery from autozone (different location) and had warranty on my battery. My mom went to go get my battery changed not knowing this but gave my phone number (for the reward points). the girl working there had told her the battery was not from autozone and that the battery was five to ten years old. I purchased my battery 2 years ago and my car 4 years ago so that is not possible. also, anything on warranty should be kept on the computer system yet, the girl working there did not
mom ended up purchasing a brand new battery. i had warranty on my battery and it should have been replaced. I dislike when people take advantage of you as a customer when you’re uninformed, they are supposed to help.
So I call them back to try and look my information up on the system with a part number/​phone number for my account. The guy who answered wasn’t even aware of how to do that without me physically being at the location! I explained that he could bring up my information with my number/​part number and that I have done it before only to get attitude back from him with not even a goodbye. wow!
I end up calling my old autozone (in Inglewood) and getting all the information I need with great customer service FROM THAT LOCATION, NOT THIS ONE.

I guess I would be the first to give this place a higher rating.
Brought the boyfriend to get a new battery for his car. They had several to choose from so we decided to get a little help, that’s when Liz came to the rescue. She was kind enough to check out the old battery to make sure we actually needed a new battery (so we wouldn’t have to spend the extra money) unfortunately, we did need a new battery so the process itself wasn’t long.
This place does get a bit busy so be prepared to make a small line. Anyhow, I would definitely go back to this place. Lilz was extremely helpful, patient and very friendly.

Wow now I see why this place has one star, I walked in today at about 11:30am just came in to get a filter and maybe new wipers, anyway I found a video on how to change my air filter so I figured why not do a little diy work, so I walk in and there is four employees at the front counter none of them greeted me as I walked in, so there I find myself dumbfounded by so many kinds of air filters I didn’t know which one to pick, I walk up to the counter and none of the employees even acknowledged me, this was the worst customer service so here I am walking out with my dirty air filter in hand, I’m off to kragens now thanks auto zone.

they always have what we need, they also do price match to any other place which is time saving
Cons: they don’t explain things thoroughly, I paid with cash and credit, and they couldn’t refund my cash… crazy stupid right? Anyhow this place is whatever… pep boys is way better

I’d give them zero stars if I could.
The worst customer service location I’ve been to and the least knowledgable staff. A customer asked for a hotter plug for his 71 F150 and the parts guy tried to sell him the most expensive spark plug they had. That’s not what the guy was asking for. He needed a hotter burning plug, not a more expensive one.
This was the second time I brought my battery here to be charged. The manager said it would only take an hour, that was at 9am. I came back at 1:30pm and the parts manager said it needed 30 minutes more. When I told him that this happened to me the last time I was here, they did the same thing to me. Then he went on to say that the battery I brought in takes longer to charge, 2 hours instead of 1. Does he also not know how to tell time? That’s 4 ½ hours by my count.
I have better things to do with my time. NAPA and CarQuest is the only place I’ll be shopping from now on.

Worst costumer service ever. Manager on the phone all the time. When i was ready to pay they had me waiting for 10 minutes (The manager was on the phone all this time) when they decided to attend me (15 minutes later) they told me that they can not accept cash payments. How stupid is that? They could put a sign saying «sorry, we do not accept cash payments» or simply close their stupid store. A waste of time. Pep Boys on Lakewood has a better costumer service.

Okay, let me start by saying that I’m not a bad mouthing type of person, but when you mess with my family, you mess with me! So my wife has this mechanic, who is very skilled at what he does, he repairs our cars most of the time. He had a very busy day scheduled which he had alot of appointments that day. So, he figured out what he needed to fix our car (which were the brakes that needed to be changed). He asked my wife is she could go pick up the brake pads at this Autozone. (all this happened while I was on a deployment) Anyways, she gets there and asked for the brake pads for our specific vehicle. The send her on her way with brake pads for a Chevy SUV, mind you we have a 2000 Nissan altima. blah blah blah the story goes on. She takes them back to the store, and the female that sold them to her had no idea what she was selling to my wife. So she asked the manager to exchange them for the correct ones, he told her «i will have to order them» «it’ll take two weeks. So at this time I had made it home and my wife told me that she was to pick up the pads a week ago, and so we made our way to autozone. We got there and spoke to the manager about the brakes. unknowingly the manager had put some other shmoes info on our receipt and said that it had two names on it and that the other person would have to be present to pick the brakes up WTF! After arguing for about a half hour, he broke and said okay i will give them to you. Finally he went to the back and came back saying that there were no such brake pads for that order. My head was about to explode!!! We asked him do you have any in stock? He said yeah but he would not be able to give them to us because he said that would throw him out of balance with his stock. I asked politely“could we have our money back? his words exactly“what if you already came and picked them up?» HOLY SHOOOOOOOT! I swear if I wasn’t a man of god, I would have made him see the fires of hell! I felt like I was being robbed! longest story short, called corporate had to explain the HFT over again then we got a refund. I will never take my money there ever again unless I have the urge of getting mugged and robbed.