Steak ‘n Shake

Best shakes & great burgers.
good value with coupons.

I would only come back to this place for their patty melt and cherry limeade. The cherry limeade is refreshing and the patty melt is delicious. It was a little bit too greasy for my taste, however, it was worth the extra calories. The burger was so soggy and greasy that I threw it away after just two bites and the fries were flavorless. The milkshakes are ok, but for that price, I expected it to be better. For the milkshakes, I would highly recommend the Mint or the Oreo shakes.
The staffs were friendly and the service was quick. This place reminded me of Johnny Rockets. The prices of the meals are so cheap compared to other burger places. 4 bucks for a burger and fries, what more can you ask for? However, the quality of the food can be better. Parking lot is spacious so finding a parking is not a problem. The best thing about this place is that it is open ²⁴⁄₇

Did y’all know that cookie butter shakes is a thing?
I sure didn’t. It’s apparently a holiday thing, and once the holidays are over, I’m going to be one sad ginger ninja. That is if I can still fit in my car to drive over and get one. Maybe I should walk instead. Maybe it’s far enough to burn off at least a few of those cookie butter shake calories.
Um. Where was I? Oh yeah. Steak ‘n Shake. This location is not without its problems. The drive-​thru always seems to be backed up. And the food is hit or miss, honestly. Most of the time it’s decent, but last time I came my frisco melt was burnt and didn’t have nearly enough sauce, so it was basically a dry burnt sandwich. Cuz you know the «steakburger» they put in the middle gets smaller each year.
But on the upside, my puggles have no complaints. I bring them with for a shooter of their own, and they at least leave with a smile on their face.
Oh who am I kidding? So do I, because I always get those damn cookie butter shakes. And there’s usually a coupon in the weekly mailer so my wife gets one too. Win, win!

Went to this Steak and SHake after work with friends. First, all of the tables were dirty, so we had to wait about 10 minutes just to sit down. Another 10 minutes to get waited on. Waitress forgot to give us any silverware or napkins. I ordered a triple burger with everything and guacamole and a shake. My friend ordered a triple burger with everything. After the food arrived and I took a bite, I realized I had a plain burger with no condiments. The same thing happened to my friend. When we flagged down the waitress, She put in a reorder to the kitchen and explained that they were short staffed. Even so, she did not take good care of us. No silverware. I had to remind her about the shake. An overall dreadful experience. Next time, I’m spending my money elswhere.

Went with the grandkids. I know, I know five stars. Everyone agreed the food was fine. Service from Thomas was great. All the stars must have been aligned.

Dirty!!! Worst food around town! I had decided to eat lunch here only to discover greasy over cooked burger and fries. Skip this place and eat elsewhere. Please clean your washroom and sweep under the tables. Dirty Dirty.

Been here a few times during lunch time. Short-​staffed, waiting to get seated, get a drink, etc. Encountered numerous people complaining on my way out. Food is ok.

I would give this a 1 star. Service was very bad. Waited over 20 minute for the food to be served. The soup came out the same time as the meal. No utensils was give when the meal was served.

Great food and shakes but horribly poor service and possibly racist
White people get attended to and myself (Mexican) ignored
My son and I stood at the «please wait to be seated» sign for 10 minutes with tables open before I asked one of the many male employees looking at me if I could anywhere
He rudely shook his head no and sent a female employee to seat me
Two waitresses — one older and one younger — both seemed to just ignore us until I asked for — napkins /​our food /​our shakes
They had a large group of baseball players but they were done eating
One white male employee just stood around
Shitty service !!!

Worst food poisoning I and my friend ever got from fast food. You know — the minute it starts — everything tastes like you are eating aluminum foil.
We should’ve noticed when the chef or line cook whatever they call him was sneezing up a storm in the kitchen.
The waitstaff is always nice — don’t get me wrong — it was the way the refund or apology never happened and Discover would not let me refuse the purchase. It was $ 15 lousy bucks and Steak N Shake corporate in downstate Illinois would attempt to call me at the weirdest hours and when I would call corporate back — I never got a response.
I contacted DuPage Health and told them that we got sick. Hopefully some feathers were ruffled.
Note: This happened about 6 years ago — just want to say that I have been Steak n Shake free!

I normally love Steak ‘n Shake but this one is horrible! The service is terrible! The waitress never came back with our silverware and at one point my boyfriend went behind the station and just grabbed the silverware. The food was not the best and most of the tables had dirty dishes all over them. I don’t think I can ever go back to this location… soo disappointed.

Mad props to the night crew. They’re the bomb digity. Nice, polite, and the one lady even went an extra extra mile and gave me a menu twice when I was at the drive thru as in she came out of the restaurant…
Thanks a lot

We went to try their Double Prince Royale. My brother-​in-​law raves about it.
The day we went there was a sign on the door «help wanted». I should have known better than to go in. Most of the tables were occupied and most did not have food in front of them. Not a good sign.
The wait time was not as bad as I anticipated but it still took us an hour & half to get out of there. We could see the staff was hustling and everyone was very pleasant especially considering their obvious short handedness.
I hope management appreciates the staff they have working for them because they are heroes in what could have been a bad experience.
For a burger and fries, you can’t beat $ 4.99.
Obviously their «money maker» is their shakes that are good, but spendy. However they do have a happy hour for their shakes, from 2 – 5 pm, and that helps the cost.
However, management really needs to work on hiring more staff. The «hole» shows.

Staff goofing off too much, manager doesn’t care… food was sloppy
First time going and never coming back

Place is always understaffed food is good but they need a manager to run the place properly its dirty and in organized waiters shirt looks like he squatted dressing all over it is definitely time for a new one they have good shakes

I have been to this location a few times already and I must say that it is time for a review.
First of all, I have always loved Steak ‘n Shake ever since I have tried their burgers and shakes back in St. Louis. With high hopes, I found a Steak ‘n Shake close to our apartment and decided to venture out hoping that my expectations will be met or better yet, exceeded.
The first few visits went ok. Food was good, shakes better. The service was alright and I did not notice any stray hairs nor felt anything that resembles the sliminess and stickiness of spit so I was happy.
The most recent visit was not that good of an experience at all. It was a late night trip with my girlfriend to satisfy our late night hunger (mostly my hunger.) Anyway, I distinctly remember ordering a chili, a burger, a large order of fries, and lemonade. When my chili arrived, the noodles were cold — fresh from the refrigerator. The sauce was barely even warm. Guess they didn’t warm it enough in the microwave. I should have just sent it back. However, the thought of having unwanted spit or boogers in my food terrified me so I maned up and ate my chili. Burgers came out good as always, fries were alright.
The night would have been better and maybe I could have enjoyed my cold chili if only we had a different waitress. Our waitress was less than a saint. She gave us the vibe that she did not want to be there at all and she made sure that we, the customers, felt it. She was very unpleasant not just to us, but to the other tables she waited for as well. My girlfriend usually does not complain when it comes to bad service (because I speak up enough for the both of us) but this was a different situation. She was the one who was unsatisfied with her service which is a record since she is the one who tells me to shake a bad service off. If it was bad for her, then the service was indeed horrible.
I also noticed that a lot of tables haven’t been cleaned and was sitting there waiting for christmas. They took their time to clean them which was really disgusting and unappetizing. This happened not only once, but to every visit in this Steak ‘n Shake.
So as I close this review, I can proudly say that we will never come back to this Steak ‘n Shake and if you are smart, you will avoid this location too.

I can only give this one star even though the burger was pretty good. This location is very dirty and the service was less then poor. The wait staff is very dysfunctional and management should be replaced. It was pretty comical watching the wait staff try to clean the tables and serve the customers at same time.
I would of given this location a three because of the food, so the 1 star shows had bad the facility was and the service.

I came here with my sons and grandsons for Father’s Day about 2:30pm, we came into the store that was extremely dirty, trash all over the floors, tables hadn’t been cleaned next two us the entire time we dined. Waiters were to busy joking and playing in the back, not addressing this mess of a business. I normally visit the store in Rosemont, IL, and I must say it’s clean and has much better service. I don’t expect top quality service from a fast food place, but I do expect to eat in a clean restaurant.

Ahh, my beloved Steak ‘n’ Shake. The thing I miss most about not living at home is having one of these babies 3 minutes away :(and there’s none in Melrose or Oak Park. Sad day.
The bacon horseradish single w/​fries was good, and for $ 4, how can you go wrong? Still though, not the best thing on their $ 4 menu. Their ultimate banana milkshake is SO GOOD it’s sinful. The difference between the ‘ultimate’ and the regular is that the latter uses flavored powder while the former uses real fruit. It’s worth the slight upcharge. Dan W was friendly (I knew the guy from high school, woot!) but he seemed a little overwhelmed with other tables and we felt a teensy bit neglected.
Great menu selection, so much more than just steakburgers.

It has been a number of years since I visited Steak’n Shake, and this was my first visit to this particular one.
I stopped to pick up a milk shake for someone I was going to visit at the rehab center. There is one drive up window. The person working that window takes your order, takes your money when you get up to the window, makes change, and then prepares your meal. Now, I don’t work for the Board of Health, but can he do that? Fortunately, my order consisted of only a milk shake, but I have NEVER waited 20 minutes in a drive up line of 4 cars. The entire time I never saw him with plastic gloves on. And, this was during lunch time.
Drive past.