LensCrafters

I was really pretty disappointed all around when I visited this LensCrafters for a vision appointment this past fall. The staff was nice enough, but the doctor just absolutely insisted on doing things his way or the highway.
One thing that irked me early on was how up-​selly this place was. They tried to get me to have an upgraded screening that wasn’t covered by my insurance. I asked if it was at all necessary and they told me it was not. That seemed pretty shady to me.
See, I suffer from migraines and have since I was a teenager. Back when an optometrist discovered I required a corrective sphere in my lenses for my astigmatism, I realized the spherical correction triggers my migraines. Ever since then whenever I get glasses I have to request that they take that correction off my prescription.
But the doctor here wouldn’t hear of it. He insisted that if I got lenses, that the correction be on them, saying that if he did not put it on, he would not be doing his job properly.
So I walked out and never ordered glasses from them. And I recommend that if you have any issues such as mine you might want to rethink where you have your screening done as well.

Dr. Zlevor, a.k.a. Dr. Z, did my eye exam and fitted me with a pair of multi focal contact lenses. Now, I don’t need to use reading glasses. Yay! Plus, these contact lenses were the most comfortable contact lenses that I have ever worn, and I have been a contact lens wearer for 40 years.
The Lenscrafters sales consultant Dragana was very helpful to me in selecting a pair of eyeglasses, as a backup plan for the contact lenses, that were the right look and fit for me. I have no fashion sense. Lol.

Saleswoman needs to relax. Trying to up sell me on everything. Ended up spending $ 420 out of pocket and she closed the sale by trying to get me to buy sunglasses. Out of touch and very disturbing. I will not go back there.

The Doctor was fantastic. My 9 year old daughter suffers from severe anxiety, so any kind of examination is very trying for everybody. The Doctor gave her the exam and determined that we needed to follow up with a dilation (something we usually skip because it’s traumatic for my daughter). It took about an hour for me to convince my daughter to allow the doctor to put the drops in. The Doctor continued to check on our progress in between patients and when we were finally ready, she moved quickly and with great kindness and patience.
In the mean time, the staff and all the people who cared for us along the way (specifically Carol) were so patient, helpful and kind. Raising a child with these issues is never easy, and often leaves our family feeling exhausted, frustrated and embarrassed (people don’t understand what they are seeing). We were able to receive a through and complete exam, our first ever!
Our experience at this store was nothing short fantastic. These employees preformed in a way that was over and above what was expected of them!

My husband recently had his eyes examined and purchased very expensive new glasses and prescription sunglasses. He felt he received a good exam and liked Dr. Z. However, after receiving his new glasses, he found his vision in the right eye to be much worse than his previous glasses. He was unable to wear them because of the totally blurred vision. The problem existed in both regular & sun glasses. He called & returned to the facility where they supposedly checked the prescription but only decided to adjust the frames hoping that would help. The problem continued, so he returned for the second time with the intention of returning the glasses under the 30 day warranty. The employee who helped him (sorry didn’t get the name) took the initiative to «read» the prescription in the machine & discovered that the lab had made a serious error. The right eye lens were completely wrong — in both pairs of glasses! She had the lab redo both, and my husband saw immediate improvement. He is satisifed that he now has improved vision. However, this is not at all acceptable. A customer should not have to return multiple times to get someone to find and correct a problem that shouldn’t have existed in the first place. Although we have both used Lens Crafters in the past, we will not be returning.

I stopped going to this Lenscrafters 2 years ago (was a former 5 yr customer) because I was sick of their scams — paying sky high prices. I went to Visionworks instead about a year ago and had no problems. They were super nice, honest, and the prices– you can’t beat.
I tried Lenscrafters again because Visionworks was no longer under my vision plan. My eye exam went fine. I really liked the Doctor who was nice, my problem is with the Sharky «Sales Team». I can’t even list all the extra things they charged me for. I had to keep asking them what each charge was for and they still didn’t explain everything. They are not honest. They automatically charged me the Premium prices which were not even covered by my insurance! My insurance only covers standard options which she didn’t even go over with me. I found out later they overcharged me when I saw the receipt and it had Premium for everything. Also, they charged me $ 40 for one part of the exam that was optional (but they failed to tell me that, I had to ask). I feel like I was going around in circles with the salesperson, wasting my time and energy.
I wanted to keep my current frames but needed a new prescription for my glasses and sunglasses. They kept insisting that it would be cheaper if I bought new frames so I agreed to get the new sunglasses only because I really like my current glasses. My bill ended up being $ 625!!! Yea, some savings. Plus, my glasses wouldn’t be ready for 2 weeks! Visionworks was same day!
Luckily, I was able to get a full refund back. Even then, they had a passive-​aggressive attitude. She REFUSED to give me my original receipt back which had the exam that I paid for on it, even though I was refunded everything else. What??? Very UNPROFESSIONAL. When I make returns, I ALWAYS get the original receipt back. I have no proof that I paid for the exam now, it was only $ 10 with my insurance so I didn’t fret but that was the icing on the cake. I will NEVER return to this location again. In fact, my whole experience with this place turned me off from all Lenscrafter’s.

We used this lenscrafters for the entire family and were very pleased with the doctors. I will say that one of the staff was not the best at customer service or even keeping up with us as we moved through the process. They are trying to make things better and I would encourage you to try it out if it’s close. Mention to the Drs about what you read here and they will be more than helpful. We’ll come back again.

Where to start with this place!!! At 1 star, this LensCrafters is overrated. On two different occasions I experienced terrible customer service, where I was made to feel that I was doing something wrong or inconveniencing the staff. One example relates to an order for a pair of glasses. All of my information was entered into their system, but they couldn’t place the order because they had to wait for my prescription to be faxed over. They informed me that they would not place the order until they spoke to me and I approved the order. I received a voicemail from them with the cost information, but was unable to return their call due to the fact that I was busy at work that day only to receive a call later to let me know the glasses were made. Because they placed the order without speaking to me, the cost was about $ 80 with my insurance coverage, where it would have been $ 0 if they used a different lens. I explained this to them and they seemed confused that I was upset about an order being placed without my approval at a cost differential of $ 80. I told them to remake the glasses. Rather than do that, they did give them to me for free, but I was still disappointed in how they went about their business. Another example relates to a bent frame (the same pair of glasses referenced above). When I presented it to them, they said they’d try to fix it, but couldn’t guarantee that it wouldn’t break. Seriously??? I asked for the glasses back and just straightened them myself, without breaking them. Clearly I could have done that in the first place, but I thought they might be able to do a better job. Also, it has appeared that they have a lot of people working there, but hardly any of them are dealing with customers. The only reason I went there is that my insurance only covers a few providers and this place was convenient. I’ll never go there again!

I went to this Lenscrafters location today to purchase my contact lenses. I have been a Lenscrafters customer for years in Chicago, and although I read such negative reviews about this place I still gave them a try. The first representative who helped me out was not able to find the benefits of my vision plan in his system by entering my birthdate… he then just stares at me and asks me «how do you want me to proceed?» I obviously didn’t know what to answer, so he gets up and gets a woman who claims to be the manager. She entered my social security in their system and finds my benefits. She then says that I should have given that number… well, I wasn’t asked for it. She asked how many boxes of contact lenses I wanted and I answered I didn’t know how much my plan was covering. She said she wouldn’t know until I decided how many I wanted??? The benefits are fixed for contact lenses so she should have known… no sense. She was extremelly condescending to the point where I had to actually ask her to find someone else to help me out because I was having a horrible experience with her. She literally was looking down on me. I got all of my stuff and while walking out of that place I asked her if she had read the reviews from Unilocal… in a very arrogant way of course she says: «yes, the ones from 2009??» Well, the recent bad reviews were filtered for some reason… I read the filtered reviews too. I told her I had been their customer for years, and that she had just lost another customer… I have options so I went to Pearle Vision in Lombard and had a very good experience there. Do not go to this Lenscrafters. Spend your money elsewhere.

The store was great! The whole staff helped me pick out a pair of glasses (they have cool technology too that allows you to see yourself in four pairs of frames one next to the other to help make your decision!) that I get compliments on ALL the time. Great selection of frames and friendly people.

I wish I would have read the reviews of this location before going. I will go to an actual Dr. s office after this experience.
I kind of felt like I was at a Jiffy Lube where I was being scammed to spend more money.
They got me in right away which was nice, but right away they started running the money meter. I was told that my eye exam would be $ 59 w/​my insurance b/​c my insurance company doesn’t cover their «comprehensive exam». I said no thank you, I will just have the regular exam. Fine. I get into the room w/​the exam doctor, I know my eye sight isn’t great, but I also know that I’m not legally blind. Finally, after about 45 minutes of adjusting the viewing lens the Dr. asked me if I’ve ever been told if I have a lazy eye! Excuse me, no, I think you can see perfectly fine while looking at me that I do not have a lazy eye. After insulting me, he finally found a lens position that suited my eye sight.
After writing my Rx for my new lenses, he urged me to do the rest of the «comprehensive» exam. I asked him what it can detect and the Dr. said anything from minor injuries of the eye to defects caused by Diabetes. (After having my mother pass away at an early age I get very apprehensive with doctors and want to do anything and everything that will detect irregularities). Grudgingly I agreed to the «Comprehnsive» exam, after a good 50 minutes of squinting into the viewing lens, my eyes were very strained. The new exam called for taking a picture of my eye, but the tech couldn’t seem to get a good angle and flashed the light directly in my eyes a good 5 – 7 times leaving my eyes even more strained. After another test where I was supposed to focus on an object for peripheral vision testing. I told the tech I was having a hard time with the testing because of all the strain that had previously been put on my eyes, she said it shouldn’t effect anything.
I get done with all my testing and the doctor says there is scarring on my eye, ok so what does that mean, he said «Well it could be from a previous injury as a child, cancer or anything inbetween» CANCER, really? And then suggested more tests (More money)…finally w/​a very bad head ache and being very fed up, I said no and asked to finish my Rx and go.
BAD EXPERIENCE… think twice before spending your money here. Take the time to go to a real doctors office.

I give this one star to Dr. Michael Zlevor. He was very nice, professional, friendly and helpful.
But the rest of the staff are rude and unprofessional. Eye exam is expensive. Called to order contact lenses and the person picked up the phone was rude and sound impatient.

While the people here are nice, I must say the process in which they take care of customers is frustrating.
I went in for an exam back in February and ordered glasses. They asked me if I wore contacts and I said yes. In fact I had to take them out of my eyes to get the exam.
Fast forward 5 months, and I attempt to order a 6 month supply of contacts through Vision Direct. Vision Direct needs to verify the prescription, so I give Lens Crafter’s info. LC denies the order. So I call LC and ask them to send the info to VD. LC says I need to sign a waiver. Fine. Still gets denied. So I call LC again to ask why. They say they’ll do it right away. Never gets done. So finally I take time out of my day to physically go to LC and ask them to write out my prescription (which was current because I had gotten it in Feb.) so I could fax it myself. LC explains that cannot happen because I was not fitted for contacts in Feb. I would need to schedule another appointment to get fitted.
This extra appointment of course was not covered by insurance ($ 50) and would require me to come back. Again.
I reschedule and visit the doctor. Now– let me preface that while I am not a Doctor– I am 31 years old and have been wearing contacts for 15 years. The Doctor performed the same exam as in Feb. Nothing different happened in August than in Feb. The only difference was that I had to come back and pay $ 50.
I expressed to the manager that I didn’t understand why when I was in there in Feb. ((and wearing contacts)) that they didn’t mark whatever box on their spreadsheet that said I wear contacts.
There was really no explanation.
I would suggest picking another Lens Crafters if you value your time.

Horrible experience.
I have gone here many times, for both glasses and contacts. I went on ⁷⁄₃₁ for a new Rx for contacts, which I order thru 1800CONTACTS (cheaper, better service, delivered right to my door !). As of today, 8/​15, I still cannot determine what my true Rx is. The LC doctor gave me a handrwitten script, so I went to order them thru 1800CONTACTs. LensCrafters gave 1800CONTACTs the wrong Rx (and they admit it) but no one can tell me what the correct Rx is. One gal at LC told me yesterday, that I have not been in to LC yet this year ! These people at LensCrafters are horribly confused. I will not be back. Ever.

This place isn’t the worst place ever to go for your eye care. I mean, they didn’t poke me in the eye or anything. Beyond that though, this place is not good even by other Lens Crafters standards.
The service is fast (which was nice when I needed new contacts RIGHT THEN) but that’s about it that’s good. The frames that are affordable are mostly blah, and a lot of them all look the same and like cool glasses from 2002. When I was getting a new RX I asked them to put my new lenses in my old frames and they said it wasn’t a problem. Then, when I went to pick my new glasses up, they had broken them. The sales guy made it sound like my fault because apparently plastic frames get brittle as they age and can’t have new lenses put in after a few years. I didn’t know that, and I wasn’t going to pay for them breaking my glasses. I had to argue with the sales guy to talk to a manager who gave me free frames. That was nice, I still have them, and after awhile I did start to like them, plus they were free so hey, whatever I guess.
I wouldn’t recommend coming here though, there are SO many other place s to go.

Great news, fellow Unilocalers! If you want a place that sells outdated frames like Jeremy Renner wore in the movie «Dahmer», then this is the place for you! Don’t be afraid of all the dust between the display columns, demo frames so smudged/​dirty/​slightly sticky that you seriously have to wonder just how hygienic it would be to put them on your face, and the apathetic sales associates. Don’t be afraid, like we were!
Seriously — we walked in, looked around for about 5 minutes, and walked right back out. My husband may not have the best vision insurance (like I do), but that doesn’t mean he is limited to wearing ugly glasses that make him look like a serial killer. And while cleanliness (or lack of) is not something that should be an issue in a place like this, trust me, it was.