Heritage House Florist

Heritage House (Brenda) was awesome and gave me the best possible experience I could’ve asked for for my wedding. I’m not the best at planning and unfortunately we didn’t have a wedding planner so I didn’t know when I needed to actually book the florist so of course this turned out to be the last thing I booked for our wedding. I don’t recommend you do that… I came in about a month and a few weeks out from the wedding. Brenda did not panic and didn’t cause me to panic. She listened to what I wanted and stayed within in, actually below our budget. She was very helpful, kind, and patient. She is easy to communicate with and seems to have a great vision of how to make your ideas a reality without breaking the bank. I’d highly recommend them!

I ordered flowers to be delivered to my mom and dad, The customer service rep was amazing, when my parents received them she said the flowers are not pretty they are «BEAUTIFUL» The tulips are a dark purple which is gorgeous and they even put a butterfly in the bouquet like i asked. Thank you so much for making my parents day!!!
I willl alwats order from you

We used them for our wedding instead of the big name company, and I’m glad we did.
I dont know too much about flowers, but whenever I went into the store to discuss wedding arrangements and such, they were very friendly and helpful. They delivered the flowers to the hotel the day of the wedding, which was nice that we did not have to get them. They also delivered the runner to the church, which was appreciated, and more than I expected them to do.
The day of the wedding (Friday, June 19^th), there was some sort of mixup on the count of flowers needed for grandparents (Our Fault), and they were very quick to resolve the issue, causing no delay of the wedding.
As I mentioned before, I don’t know much about flowers, but the ones we got very very fresh and well arranged. Couldn’t ask for more!

Don’t let the fake flowers deter you. This florists here are incredible. I walked in looking for an arrangement for a very picky and important client. I admit I was a little Leary (heaps of fake flowers).
I asked for an English garden arrangement — and the result was stunning. I was impressed but more importantly my client was impressed (not an easy feat). Get your flowers here!

Funeral flowers for my grandma — we ordered them from the grandchildren on our side. It was the most disappointing arrangement. I have used Heritage many times and this is the first time I feel we got completely ripped off. Didn’t look anything like the representation they had online — quality of roses was poor. They used 12 roses and 12 carnations which the 12 carnations were much more noticeable than the roses. I personally don’t like carnations — they are used as a cheap filler. My brother took a picture of the arrangement, called Heritage and they were unwilling to resolve our dispute. I called Heritage myself because I was shocked when my brother told me how they handled the situation. The manager was rude and did not budge on her position. The flowers we received were about $ 150 and they looked like nothing more than $ 60.00. I will never order flowers from them again. If you do, be sure to take a picture… not that it will help you recoup any of your money when they do not measure up to your expectations. How disappointing. I really thought Heritage was one of the few florists left that took good care of their customers.

I have purchased from Heritage House several times and would never go anywhere else! I had no idea that fresh flowers would last that long! They also have cards and other small gift items. As an added bonus, the staff is awesome!

Our Condo Association uses Heritage House to decorate our front lobby.
Brenda and Cathy have worked hard to meet our holiday decoration needs on time and within our budget. Many nice comments on their efforts from our condo owners.

Your beautiful floral design made me a hero today, being that it is our wedding anniversary. Thanks so much for a timely delivery. It is nice to know that your customers can count on your shop.

This is my first review on Heritage House, however it’s my 7^th or 8^th purchase.
Arrangements are outstanding, always fresh, (flowers last for days), delivered with a smile, and the arrangements are nicely designed. So whether your select a pre-​set arrangement or having the designers throw something together for you they have always been exceptional. I have received positive feedback from my spouse as well as all the girls in her office.
Highly recommend!

When I first called to request an arrangement for my niece who was in hospice, the person I spoke with was extremely helpful. It all went downhill from there. I specifically requested a bouquet of stargazer lilies and some greens. What was received was a bouquet of many different types of flowers, with two lilies. I chose this florist because they are local (I live several time zones away) and had great reviews.
When I contacted Heritage House to let them know that what I requested was not what was sent, I was told that the designer created the bouquet based on the description written by the person who took the order. When I mentioned that this was not what I requested on the phone, the attitude I got was that this wasn’t really their responsibility. They asked if I wanted to have two more lilies delivered to ‘refresh’ the vase or I could pay for another arrangement.
It was quite upsetting that my niece was not able to see the arrangement I wanted for her before she went into a coma. The callous attitude from someone who is in the service industry was shocking. I make my living as a buyer and if this person was a regular vendor of ours they no longer be in contract with us due to their attitude. Maybe the reviews have gone to their head.

Ordering an arrangement for a special client coming out of surgery & BRENDA was FANTASTIC & PATIENT with my request!

Whenever we have any flower or plant needs for gifts or for our home, it is an easy choice on where to go! Heritage House Florist in Downtown Downers Grove. The owners Kathy and Rich are so nice to work with. They always make their arrangements and plants look fantastic. When it comes to Homecoming, Turnabout or Prom for our boys, they even know to have Dad or they just call Heritage House. When we go for pictures with all the kids before the dances, the wrist corsages from Heritage House Florist really stand out as superior in quality and size and they are stunning! Can’t go wrong. They now even offer MAGNETIC attached Boutineers for the guys. No need for Pins and Needles when the girls are nervous as it is! Don’t think twice… Call Heritage House Florist. YOU WILL NOT BE SORRY!
Kent Ebersold
VP Sales
Ebersold, inc.

When my moms brother passed away, my dad sent a flower arrangement to her. Everyone thought the arrangement was breathtaking. The flowers were fresh, the vase was «full» and they lived for a couple weeks. I would use Heritage House Florist over any florist after seeing their work. They have beautiful flowers and craftsmanship.
Note: They Close at 5pm daily, and for farther delivery destinations you should call the day before to ensure they can deliver by the date you need.

I have not yet had the opportunity to purchase floral arrangements from Heritage House, but mark my words when I get married I know who I want doing them!
I just took a holiday decorating class last night — working with different pines. We were given all materials (except clippers, which we brought ourselves) and created absolutely cheerful and beautiful centerpieces. Brenda, our instructor, is warm, funny, and such a good teacher. If you’re feeling a little unsure, she’ll come over and give you the confidence to finish your work, and make it look fabulous.
I took another arrangement class in the early fall — and everyone at my workplace asked where I got it. I told everyone I made it myself with the help of Brenda & Co. at Heritage House, and people were so impressed at the quality of the flowers as well as their beauty.
I have learned so much in 2 classes that I want to do more. They have inspired me to learn more and research opportunities for some part time experience.

Just took a holiday centerpiece decorating class at Heritage House Florist. What a fun way to relax, get creative, and make something that will last all season.
We were given instructions and materials for creating a lovely and festive centerpiece of white pine and evergreens accented with ornaments, berries, and other Christmasy flair. True, the instructors’ expertly-​designed pieces looked symmetrical and picture perfect, while some of our arrangements looked perhaps a bit more avant-​garde, but this class was all about embracing the DIY spirit. And really, all of the centerpieces came out beautifully for floral design novices. Wine was served for anyone needing liquid inspiration, and the staff were so incredibly friendly and helpful. I would definitely go back to another floral design class.
My parents have been Heritage House customers for decades. I can remember my dad bringing home beautiful bouqets of roses on Valentines Day throughout my childhood. And I too have purchased gorgeous arrangements for friends and relatives with ease both online and in the store.

We had the pleasure of working with Brenda at Heritage House and had such a wonderful experience. From the moment we selected the type of flowers for our wedding, to deciding on a budget, to finally being able to incorporate the flowers on the big day, we couldn’t have asked for anything better. Brenda was very attentive, fun to work with and made the planning process so much easier. She really listened to our ideas, adhered to our budget and arranged the perfect flowers for our wedding. We couldn’t be happier with Brenda and everyone at Heritage House and we strongly recommend them to anyone looking for an exceptional florist.

Heritage House Florist was the trusted florist of my Grandma for 30+ years. Always friendly and helpful. Flowers are high quality and last for many days.
Thank you :)

My wedding bouquet was the most beautiful I had ever seen! I worked with Brenda for all my wedding flowers and right from our first meeting I could tell I was in good hands and that she understood exactly what I was looking for and my style. I didn’t know a lot about flowers when first meeting with Brenda but she made me comfortable in knowing I was in good hands but making suggestions, showing me pictures, describing other weddings, etc.
I brought in a picture for what I wanted my own bouquet to look like and she replicated it perfectly. I honestly could not have been any happier, they were GORGEOUS and I received dozens of compliments on them throughout the wedding. The bridesmaids’ bouquets were so pretty as well, perfect size and exactly as Brenda had described them. Everything was on time that morning, from dropping the flowers off at the hotel in the afternoon, the flowers at the church, the centerpieces at the reception, and then she even returned to the church after the ceremony to take the flowers we had at the alter to the reception for the lobby area. She never made it seem as though I was asking for something out of the ordinary and I appreciated that.
If you’re looking for a stress-​free florist who you can trust and will provide you with excellent service and flowers, it’s Brenda and her team at Heritage House Florists!

MOST BEAUTIFUL FLOWERS!!! I just want to thank Brenda and everyone at Heritage House Florist for doing such an AMAZING job and being so accommodating! The centerpieces, my bouquet and my bridesmaids bouquet were UNBELIEVABLY BEAUTIFUL… you can not go wrong with choosing Brenda as your wedding florist, it honestly cost me a lot less than what the flowers and the work that was done was worth. Not only was it affordable, Brenda was so on top of everything and her flower arrangements were beautiful, soft and romantic. She understood my vision of the flowers for the wedding and she made it real. I never thought I would get such professional, high-​end type of work from a small floral shop in Downers Grove but they really blew my mind!!!
I WILL BE ADDING SOME PICTURES SOON :)

Outstanding service. Formerly from IL, I now live in Nevada and wanted to send my aunt a nice gift basket for her birthday. I almost ordered something from Harry and David, and then thought perhaps I could get more bang for my buck, while supporting a local business.
I came upon Heritage House Florist, which has a user-​friendly colorful website and an extensive variety of flowers and gift baskets. Since my aunt’s cats eat flowers, I selected the fruit and cheese box.
I spoke with Brenda, a warm and helpful person who assured me they would create a basket based upon the items I suggested. The delivery charge was $ 10, a small price to pay for good service and prompt delivery.
My aunt phoned me and was very pleased with her basket. She described it as a beautiful basket of various cheeses, fruits, water crackers, almonds and sausage. And not just your typical fruit basket-​type fruit: they included grapefruits, mangos, and oranges. The selection was great, the driver was very pleasant and the service overall was outstanding.
This business has very courteous and professional staff who far exceeded my expectations.