Helmut’s & Vito’s Service and Parts

Helmut & Vito’s have saved me so much money on car service and repairs over the years! Not only are they less expensive than any Audi dealer I have been too, they are honest and straight forward when making a repair recommendation. Tony has been a great resource and is always happy to answer questions and explain options available. I recommend Helmut & Vito’s to anyone with an import, new or old.

We recently moved to the area, and were in need of a mechanic… preferably an honest one.
I checked Unilocal,and chose Helmut’s & Vito’s based off of their reviews and their extremely close proximity to our house. I could not be happier with their service. They’ve repaired my car twice, and were prompt & provided great explanations, options, and repairs. Most recently, I took my car in for a diagnostic check up, and an issue I was having with the air conditioner. They quickly identified my diagnostic issue, and after an explanation regarding my issue with the air conditioner, they advised I stand pat and do nothing for now — instead of paying $ 800 for an problem that actually isn’t an problem.
They’re honest, quick, and thorough. Happy to have found my repair shop in DG!

It’s pretty hard to find a shop that you feel like you can trust. These guys were quick, attentive, clear, and much cheaper than the dealership. Highly recommended.

I was told about these guys a few years back by a neighbor after my dealer came back with a somewhat unbelievable diagnostic and a very high price tag. Tony reviewed the car — not knowing what the dealer had come up with — and came back with a diagnostic that was much simpler and a fraction of the cost — and fixed the problem. I’ve been going back to them every since. They are honest and you can trust their diagnosis — for them, it’s about keeping your business for a long time. Highly recommend them.

These guys are great! We’ve been taking our vehicles there (05′ A6, 05 Bmw and an 06′ A4) for a few years now and have always had the best service at an honest price. Yesterday I had an issue with my daughters car (down in Bloomington) and called them today. They took the time to go over the issue with me and guide me in the right direction even though I was not going to be able to take it to them. Thanks!

I dread going to the mechanic — often feels like I’m a gold fish in a shark tank.
These guys were great — I needed a new alternator and they offered a cheaper refurbished part to bring the cost down. Also they dropped me off and picked me up!
All in all they were: fair, friendly, and responsive!

Been a customer for many years now. I bring my Volvo XC90, BMW 540, and Honda Civic Hybrid — and I have referred my parents’ and in-​laws’ cars as well. They are the only ones I trust to take care of my cars and my family. Jim and Tony have always been honest and thorough not only in routine maintenance, but also any problems/​repairs that are required. I used to work close by and they have offered pick up/​drop off service. I have used the Late Night drop off with car ready the next day. Enterprise car rental is right next door if you need a rental. Even when I need an alignment, they offer to make arrangements and have the work done (they don’t do alignments at the shop) so for me it’s a one stop shop. After a terrible experience with a dealer down the street, I don’t take my cars anywhere but Helmut and Vito’s.

Trustworthy, knowledgeable, professional, honest, and genuine. Those are the adjectives I would use to describe my service by Jim at Helmut & Vito’s. We had several minor repairs needed to our Mercedes C280; including a dislodged driver’s side mirror, a draining battery, and a hood release mechanism in need of replacement. Jim was able to take the mirror apart and put it all back together again with no added replacement part costs to me! AWESOME! Additionally, I asked that Jim check the whole car over for any additional service needed. With the minor repairs completed in the same day I took the car in for service, I was thrilled to learn the car was in great working order, and that I was able to pick it up again that night. Truly, Jim could not have been more honest, helpful, or attentive to my car concerns. I HIGHLY recommend Helmut & Vito’s. Service is excellent, price is fair, concern is genuine! I’ll be bringing both my Mercedes’ to this shop for service. Extremely satisfied!

What can I say about Helmut & Vito’s except that is the best independent auto service in the Chicago area, period. I own a 2000 Mercedes CK320 Cabriolet with only 30,000 miles on the odometer and H&V is the only shop that services my car. They literally know everything about my car and are professional fair and honest. If you are looking for great old school service then you have found the best shop for foreign vehicles in the Chicago area. Both of the owners, Tony and Jim are excellent human beings and as is the entire staff. A+ Do yourself a big favor and take your car to H&V for service.

Always responsive, always ready to help with my a Volvo s40 and Subaru outback. Free computer diagnostics when check engine light comes on. Economical repairs, done on time. I’ve gone back twice and am always pleased with results. It’s rare nowadays to feel you can trust car repair service especially at the dealer, and H&V come thru with flying colors.

Love these guys. Been taking my BMWs here for 10 years and can honestly say they are the one company over that time where service has IMPROVED. Tony is great and talks you through everything. Gives honest perspective as if it were his own vehicle which is extremely helpful and appreciated.
Hopefully your BMW/​Audi/​VW/​MB never breaks down, but if it does go to these guys.

After several past experiences I only trust shops that specialize in VW /​german cars. I dropped off my Jetta for an oil change and asked to inspect for a burning smell (noticed lots of german cars in the garage, a good sign).
They told me to come back in 1.5 hrs and called me literally on the dot! Turns out a plastic bag had made its way around my exhaust, but H&V scrubbed it clean with no complaints. They explained the rest of the service in detail and were very friendly and thorough. Plan to take my car in again to see if they can earn a 5-​star from me :)

We have an old SUV that needed repair and I took it to the dealer to get an estimate. The dealer wanted $ 3800 to fix the problem –which is more than the truck is worth. I decided to take it to helmet and Vito’s for a second opinion before giving up. They were very quick with the diagnostic and fixed not only the primary cause of the issue the dealer identified but also a secondary issue that also led to the same symptoms — all for almost ¼ the cost. Highly recommend!

HONEST — Friendly — Detailed.
Love H & V

These guys didn’t speak enough English to help me – and it cost me. I asked them to diagnose the problems and give me an estimate on my BMW X5. When I went in to talk to them, there was a bill for $ 200 and no work had been done on the car. This was after promising me a $ 49 estimate, and promising to call me before any more work was done.
I didn’t even get a professional diagnostic for my money – which after arguing, they did cut to $ 150. Helmut and Vito kept saying they wanted to fix the one problem which I specifically asked them to ignore, because it had been repeatedly proved to be a false indicator.
After hearing all the things they wanted to do to my car, and how it wasn’t ready for the road, I drove it from Downers Grove to California, and it has been fine ever since. I sure wish I had that $ 150 for gas.
They do not listen – at least not in English. Helmut and Vito do not communicate well at all, and I cannot recommend that anyone who needs help in English visit this establishment.

I have been going to h&v for quite a few years. They are always honest and they always get the work done very quickly. They are also priced very competively, especially for BMW specialists. I highly recommend them!

I have used Helmut and Vito’s Service for many years first for my Mercedes and later for my Audi. They are expert repair people and they always called to tell me what was wrong and an estimate of what it would cost. They are honest and friendly. I highly recommend working with Tony and Vito!

Excellent service at a reasonable price. If you compare with the Mercedes dealer a few miles on Ogden — it is like night and day! Tony gave me a reasonable estimate– showed me the problem, fixed in 24 hrs and it did not cost me an arm and a leg! Bravo!